Auto offload Hero 7 Black and Android [ New ]

[jrubiese]

Hi,

I just received my hero 7 black, connected it to my Samsung galaxy s9, so for so good. Got some footage and then when trying to automatically offload my content I noticed it says "searching for a gopro" and then "GoPro not found". I am able to connect to the camera, control it with my phone, and even manually download content, it's just the auto offload that does not work...any suggestions? I did turn on the bluetooth and suggested and reset the connections but still nothing.

Thanks,
Jordi

[jrubiese · Accepted solution]

Adding a bit more details, at least on my samsung galaxy s9 what I did was to reset the connections on the gopro, then before connecting it as a new gopro I enabled the bluetooth, then did the normal steps to connect the camera and phone via the app, it worked correctly and now auto-offload works as expected

[jayr3438]

Hi @jrubiese,

Are you subscribed to GoPro PLUS?

It's a subscription to enable auto cloud upload. 

Also the auto upload should be configured and the camera should be connected to your Wi-Fi network and plugged in to a wall socket. 

Regards,

-Jay 

[jrubiese]

Hi Jay,

I do not want to upload to the cloud but actually download the content to my mobile.  On my hero 5 and 6 I connect them and automatically download photos and videos (no time lapse, no burst) and they are stored on my phones cache for like a week or so. Does this work with hero 7?

Thanks, 

Jordi 

[larsk]

here it is exactly the same. I use a Huawei P20 Pro, 2.4GHz Wi-Fi enabled.

[larsk]

I managed to get everything done. GoPro reset to factory settings and deleted from the app. everything restarted and re-linked - everything works again.

[jrubiese]

Thanks, I did that and it worked, now it works just fine, same as the Hero 6 :)

Thanks again,

Jordi

[jrubiese · Accepted solution]

Adding a bit more details, at least on my samsung galaxy s9 what I did was to reset the connections on the gopro, then before connecting it as a new gopro I enabled the bluetooth, then did the normal steps to connect the camera and phone via the app, it worked correctly and now auto-offload works as expected