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Hiker
Posts: 19
Accepted Solution

Auto offload Hero 7 Black and Android

Hi,

I just received my hero 7 black, connected it to my Samsung galaxy s9, so for so good. Got some footage and then when trying to automatically offload my content I noticed it says "searching for a gopro" and then "GoPro not found". I am able to connect to the camera, control it with my phone, and even manually download content, it's just the auto offload that does not work...any suggestions? I did turn on the bluetooth and suggested and reset the connections but still nothing.

Thanks,
Jordi

Accepted Solutions
Highlighted
Hiker
Posts: 19

Re: Auto offload Hero 7 Black and Android

Adding a bit more details, at least on my samsung galaxy s9 what I did was to reset the connections on the gopro, then before connecting it as a new gopro I enabled the bluetooth, then did the normal steps to connect the camera and phone via the app, it worked correctly and now auto-offload works as expected

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GoPro
Posts: 6,097

Re: Auto offload Hero 7 Black and Android

 

Hi @jrubiese,

 

Are you subscribed to GoPro PLUS?

It's a subscription to enable auto cloud upload. 

Also the auto upload should be configured and the camera should be connected to your Wi-Fi network and plugged in to a wall socket. 

 

 

Regards,

-Jay 

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Hiker
Posts: 19

Re: Auto offload Hero 7 Black and Android

Hi Jay,

 

I do not want to upload to the cloud but actually download the content to my mobile.  On my hero 5 and 6 I connect them and automatically download photos and videos (no time lapse, no burst) and they are stored on my phones cache for like a week or so. Does this work with hero 7?

 

Thanks, 

Jordi 

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Tourist
Posts: 13

Re: Auto offload Hero 7 Black and Android

here it is exactly the same. I use a Huawei P20 Pro, 2.4GHz Wi-Fi enabled.
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Tourist
Posts: 13

Re: Auto offload Hero 7 Black and Android

I managed to get everything done. GoPro reset to factory settings and deleted from the app. everything restarted and re-linked - everything works again.
Highlighted
Hiker
Posts: 19

Re: Auto offload Hero 7 Black and Android

Thanks, I did that and it worked, now it works just fine, same as the Hero 6 :)

 

Thanks again,

Jordi

Highlighted
Hiker
Posts: 19

Re: Auto offload Hero 7 Black and Android

Adding a bit more details, at least on my samsung galaxy s9 what I did was to reset the connections on the gopro, then before connecting it as a new gopro I enabled the bluetooth, then did the normal steps to connect the camera and phone via the app, it worked correctly and now auto-offload works as expected