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Sightseer
Posts: 1

Application Quick

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Bonjour, depuis quelques temps je n’arrive plus à enregistrer mes montages vidéo sur Quick.
Je paye 49e jusqu’à mai 2022.
Lorsque je veux enregistrer la vidéo. Il y a un message pour que je me réengage sur un autre forfait go pro et je ne peux pas enregistrer le montage…
Merci d’avance
GoPro
Posts: 20,804

Re: Application Quick

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Hello, @litheboost687. We used the email address on your Hub profile but we are not able to pull up any record for a subscription associated with it. HOw did you purchase the subsription? Was it through iTunes or the Google Play Store? Will you be able to send us a screenshot of the pop-up message that you get on the app when saving an edit fails? Also, if a different email address has been used, please send the information to me through a private message so I can use it to check on subscription status. Thanks!