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Sightseer
Posts: 4
Accepted Solution

App update on iOS

I recently saw that the app had an update available so I decided to update.

Once it tries to start the update it fails the download saying: is “no longer available”.
What can I do to update the iOS app?

Thank you,

Accepted Solutions
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GoPro
Posts: 17,313

Re: App update on iOS

 

 

Hi @riosrx

 

Current iOS App Version: 5.0.2735
Release Date: 9/20/2018

 

Kindly try to uninstall the app and install it again. See if this will get you the latest version.

 

Let us know how it goes.

 

Thanks!

Ej

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All Replies
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GoPro
Posts: 14,404

Re: App update on iOS

Hello @riosrx

 

Would you recall if the GoPro App version that you saw was version 5.0.1? 

Please try updating again and let us know how it goes. 

We'll be watching out for an update from you. 

 

Thanks, 
Marius

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Sightseer
Posts: 4

Re: App update on iOS

I tried updating again and I still get the message: “This item is no longer available.”

Ver. Is 5.0.1
Highlighted
GoPro
Posts: 17,313

Re: App update on iOS

 

 

Hi @riosrx

 

Current iOS App Version: 5.0.2735
Release Date: 9/20/2018

 

Kindly try to uninstall the app and install it again. See if this will get you the latest version.

 

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Sightseer
Posts: 4

Re: App update on iOS

That’s right. So easy and I didn’t think about it. It’s downloading right now. After deleting. But on the iOS app store it says ver. 5.0.1. Not sure why if there’s one latest ver.
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Sightseer
Posts: 4

Re: App update on iOS

Thank you!
Highlighted
GoPro
Posts: 17,313

Re: App update on iOS

 

Thanks for getting back to us @riosrx

You are on the latest software available for now.

Please watch out for the next update.

 

Regards,

Ej

 

 

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Sightseer
Posts: 2

Re: App update on iOS

I’ve tried updating the app to 5.0.1 on my iPhone 6s and it just spins. Not loading. I’ve tried deleting and reinstalling and again it just spins. The latest update loaded fine on my iPad. Any suggestions? Thanks