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Sightseer
Posts: 4

App update on iOS

[ New ]
I recently saw that the app had an update available so I decided to update.

Once it tries to start the update it fails the download saying: is “no longer available”.
What can I do to update the iOS app?

Thank you,

Accepted Solutions
GoPro
Posts: 26,335

Re: App update on iOS

[ New ]

 

 

Hi @riosrx

 

Current iOS App Version: 5.0.2735
Release Date: 9/20/2018

 

Kindly try to uninstall the app and install it again. See if this will get you the latest version.

 

Let us know how it goes.

 

Thanks!

Ej

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GoPro
Posts: 19,320

Re: App update on iOS

[ New ]

Hello @riosrx

 

Would you recall if the GoPro App version that you saw was version 5.0.1? 

Please try updating again and let us know how it goes. 

We'll be watching out for an update from you. 

 

Thanks, 
Marius

Sightseer
Posts: 4

Re: App update on iOS

[ New ]
I tried updating again and I still get the message: “This item is no longer available.”

Ver. Is 5.0.1
GoPro
Posts: 26,335

Re: App update on iOS

[ New ]

 

 

Hi @riosrx

 

Current iOS App Version: 5.0.2735
Release Date: 9/20/2018

 

Kindly try to uninstall the app and install it again. See if this will get you the latest version.

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 4

Re: App update on iOS

[ New ]
That’s right. So easy and I didn’t think about it. It’s downloading right now. After deleting. But on the iOS app store it says ver. 5.0.1. Not sure why if there’s one latest ver.
Sightseer
Posts: 4

Re: App update on iOS

[ New ]
Thank you!
GoPro
Posts: 26,335

Re: App update on iOS

[ New ]

 

Thanks for getting back to us @riosrx

You are on the latest software available for now.

Please watch out for the next update.

 

Regards,

Ej

 

 

Sightseer
Posts: 2

Re: App update on iOS

[ New ]
I’ve tried updating the app to 5.0.1 on my iPhone 6s and it just spins. Not loading. I’ve tried deleting and reinstalling and again it just spins. The latest update loaded fine on my iPad. Any suggestions? Thanks