12-23-2019 05:12 AM
Gonna need some more info, in order for us to help.
Can you please give us the following info:
- App Version
- Phone, Operating system, Language of the phone
- Type of footage [resolution + framerate]
- Maybe the steps you followed to make the app behave like this?
Then we'll start drilling down from there.
Based on what you said, I'd just ask if you were able to recover your project and continue work after the app crashed. Does it happen only with one video, does it happen with any video?
We'd need to narrow this down together, to figure out the root cause.