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Posts: 3,550

Re: App problems. Black clip

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@spryhike15235 

Ok, I've sent you an email to your hotmail address.

GoPro
Posts: 37

Rif.: App problems. Black clip

[ New ]

@spryhike15235 I'm sorry for the issues.  We certainly want to get this figured out and hopefully fix it for you.

 

Can you tell us what theme you are using in the editor?  Asking because you mentioned :

 

"A clip is black in some editing and in another it works great". 

 

So i'm wondering if its tied to a certain edit or theme you are using. Themes are for example: (Memory, Travel, Glitch etc)

 

Also can you confirm the resolution and frame rates that are not working for you are 1080/100?  Any others that seem to not be working?  This is very important detail to help us isolate the issue.  

 

How did you download the media from your camera?  Manually or auto offload?  

 

Thanks,

Jason