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Tourist
Posts: 2

App keeps crashing as soon as a new project, add pics and start editing

Hello,

I've been enjoying your app for a few years now, however, lately it keeps crashing as soon as I start a new project. It lets me create a new project and upload pictures but as soon as I open my project to start editing it the app crashes on me. I uninstalled and reinstalled like 5 times now, same issue. I cleared my memory also to make space, same issue. My phone is Samsung S9+ . Pls help!

Thank you so much!
GoPro
Posts: 5,351

Re: App keeps crashing as soon as a new project, add pics and start editing

Hi @adeptdusk51831,

 

Are you trying to import / edit a Photo and Video?

 

Please try to limit the number of photos and videos. 

If it is still crashing please contact GoPro customer support. 

 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay

Tourist
Posts: 2

Re: App keeps crashing as soon as a new project, add pics and start editing

Hi,

Thanks for your response. I actually only tried uploading 5 pictures or less to start a project. But it still crashed everytime as soon as the pics successfully uploads and I go into the project...and then again I uninstalled and reinstalled it and the same thing happened. I don't really know what to do at this point. Pls help!

Thanks!
GoPro
Posts: 5,351

Re: App keeps crashing as soon as a new project, add pics and start editing

Please contact GoPro customer support @adeptdusk51831

 

They can help you with that. 

https://gopro.com/help/ContactUs

 

Best Regards,

-Jay