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Sightseer
Posts: 1

App glitches ios and android gopro 7 DO NOT BUY

[ New ]
Gopro 7 silver issues:
- inconsistent and unreliable charging
- records videos upside down
- unable to create video on android due to glitches
- unable to create quik video on apple laptop unable to save final video
- many many wasted hours of trying to do something with footage. Hours of footage and unable to create a single video, have tried on ipad, computer and android phone. Am I the only one?
- no customer support for these issues. Complete waste of money and time
15970129114841984048867193893857.jpg

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GoPro
Posts: 29,675

Re: App glitches ios and android gopro 7 DO NOT BUY

[ New ]

Hi @lisas3526

 

What SD card are you using?

If you haven't yet please go over the steps on https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

You may submit a request for a callback through or initiate a chat session with one of our representatives.

Should you encounter an error while getting through, try changing the region(upper right-hand side) to US-English.
Make sure to enter the details manually to avoid the captcha errors.
You may also try using another browser or going on incognito mode.

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 29,675

Re: App glitches ios and android gopro 7 DO NOT BUY

[ New ]

Hi @lisas3526

 

What SD card are you using?

If you haven't yet please go over the steps on https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

You may submit a request for a callback through or initiate a chat session with one of our representatives.

Should you encounter an error while getting through, try changing the region(upper right-hand side) to US-English.
Make sure to enter the details manually to avoid the captcha errors.
You may also try using another browser or going on incognito mode.

 

Thanks!

Ej