Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Sightseer
Posts: 1

App freezing and cannot control my GoPro Hero7

[ New ]

I have a GoPro Hero 7 Silver and a OnePlus5T and the app keeps freezing on the screen: "We found your GoPro" and when it finally shows me the option to tak control of my GoPro it displays a message: "Something came up. The application has cancelled the request to choose a device" and, a pop up on the botton of the screen: "Connection Successful" - what is super annoying and confusing as I cannot take control of my camera, the app says it was successful but it is not!!!!

Also, on the screen, after I tap "OK" on the error message, the app keeps displaying a loading image, as if something is still running on the background. 

I have updated manually the software from my GoPro Hero7 Silver accordingly and also read about some recommendations for similar erros in this forum and tried the below:

- restart the mobile phone

- restart wifi connections

- restart bluetooth connections

- uninstalled / installed the Quick App (version 8.3)

- on my mobile settings, I have cleaned the cache from the app

- also I have changed the Wi-fi band to 2.4GHz cause it could be an issue due the region as I have read in other posts

- reset the connections from my GoPro

- paired the devices many times as possible

 

I have attached some screenshots from my tests.

 

Any new suggestions?

 

Thanks.

Screenshot_20210425-145400__01.jpg
GoPro
Posts: 28,935

Re: App freezing and cannot control my GoPro Hero7

[ New ]

Hi @activesand44

 

Thank you for the details shared,

To further isolate the issue, would you be able to test the camera with another phone/device?

Let us know how it goes.

 

Regards,

Ej

Highlighted
GoPro
Posts: 3,244

Re: App freezing and cannot control my GoPro Hero7

[ New ]
Something that has happened to me in testing lately, after having connectivity issues I factory reset my camera and it helped with connectivity. So you never know, it could help.