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Tourist
Posts: 3
Accepted Solution

App doesn't start at all (iOS)

The iOS app just keeps crashing. Shows the intro screen but after 10-20s app disappears. Shows on the list of active apps, but when chosen is "invisible" in a way that app is open but shows the desktop. Sometimes when I select the app from the deck of open apps and quickly tap the screen I manage to get the app to show the main screen but everything is locked.


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GoPro
Posts: 14,352

Re: App doesn't start at all (iOS)

Hello @tmerelin

 

Your saved videos will still be there even if you uninstall the app as long as you login with the same account. The videos are saved on the device. When you mentioned presets, did you mean settings you have on the camera? The app will not  impact them. Let us know how it goes. 

 

Thanks, 
Marius

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GoPro
Posts: 17,313

Re: App doesn't start at all (iOS)

Hi @tmerelin

 

What iOS version is your phone on?As I understand, Apple released a new update recently. Were you able to update yours? Also have you tried uninstalling and reinstalling the GoPro App?

 

 

Thanks!

EJ

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Tourist
Posts: 3

Re: App doesn't start at all (iOS)

[ Edited ]

I have the latest version (11.2.6). I haven't tried a reinstall. What happens to my presets, previous videos and bought content?

Highlighted
Tourist
Posts: 3

Re: App doesn't start at all (iOS)

I have the latest version (11.2.6). I haven't tried a reinstall. What happens to my presets, previous videos and bought content?

Highlighted
GoPro
Posts: 14,352

Re: App doesn't start at all (iOS)

Hello @tmerelin

 

Your saved videos will still be there even if you uninstall the app as long as you login with the same account. The videos are saved on the device. When you mentioned presets, did you mean settings you have on the camera? The app will not  impact them. Let us know how it goes. 

 

Thanks, 
Marius