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Tourist
Posts: 2

App desnt connect to cloud

[ New ]

I have a problem only with the app, it doesn't connect to the cloud, I mean, only in the app I am not able to see my cloud content, it appears as the cloud is empty but its not, I am able to see the cloud content through the web or quick application in my computer, I have this connectivity problem only with the app for iPhone.

Could you please help me? 

 

IMG_8344.jpg
GoPro
Posts: 25,237

Re: App desnt connect to cloud

[ New ]

Hello @miguelbr7

 

Kindly verify the account logged in on the GoPro app.

Make sure it is the one associated with your subscription.

 

You may also test this with another phone if possible.

This will help isolate where the trouble is

 

Thanks!

Ej

Tourist
Posts: 2

Re: App desnt connect to cloud

[ New ]

Thanks, but I already did it and nothing...

GoPro
Posts: 25,237

Re: App desnt connect to cloud

[ New ]

Thanks for trying @miguelbr7

 

Let our Support Team check on this further.

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

 

Regards,

Ej