Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-59299%22%20slang%3D%22en-US%22%3EApp%20crashing%20HTC%2010%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-59299%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20app%20crashes%20repeatedly%20on%20my%20HTC%2010%20on%20boot%20up.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20can%20get%20around%20it%20by%20plugging%20my%20Quik%20key%20in%20which%20bypasses%20the%20home%20screen.%20I%20can%20get%20to%20image%20preview%20and%20access%20the%20footage%20on%20my%20sd%20card%20then%20but%20when%20I%20select%20home%20it%20crashes%20again.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHas%20anyone%20else%20had%20a%20similar%20issue%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAdam%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-59299%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-60405%22%20slang%3D%22en-US%22%3ERe%3A%20App%20crashing%20HTC%2010%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60405%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35384%22%20target%3D%22_blank%22%3E%40adamtate4%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20have%20not%20heard%20of%20this%20issue%20yet.%20Have%20you%20updated%20to%20the%20latest%20version%20of%20the%20GoPro%20App%20and%20is%20you%20OS%20up%20to%20date%20as%20well%3F%20If%20you%20are%20still%20having%20some%20trouble%20I%20would%20try%20un-installing%20and%20reinstalling.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 4

App crashing HTC 10

Hi,

 

My app crashes repeatedly on my HTC 10 on boot up. 

 

I can get around it by plugging my Quik key in which bypasses the home screen. I can get to image preview and access the footage on my sd card then but when I select home it crashes again.

 

Has anyone else had a similar issue?

 

Adam

 

 

GoPro
Posts: 3,924

Re: App crashing HTC 10

Hi @adamtate4,

 

I have not heard of this issue yet. Have you updated to the latest version of the GoPro App and is you OS up to date as well? If you are still having some trouble I would try un-installing and reinstalling. 

 

Best,

Ryan

 

Tourist
Posts: 4

Re: App crashing HTC 10

No luck I'm afraid. I reinstall, sign in, I get the Quik stories pop up for a second then it animates off. The app freezes on the connect a camera screen and crashes. 

GoPro
Posts: 3,924

Re: App crashing HTC 10

Hi @adamtate4,

 

If you reach out to our Support Team directly they should be able to get you squared away:

 

https://gopro.com/help/PKBContactus

 

Best,

Ryan

Tourist
Posts: 4

Re: App crashing HTC 10

Thanks Ryan. Will do!