Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Posts: 1

App can't find camera (even when it can)

I'm having real problems uploading files to the app. First I couldn't connect to the camera at all, so had to delete and reconnect it. Now even though its connected and has found the camera, it still won't work. It's been terrible since I got it, I've struggled to be able to upload what I wanted since day one. I have a Sony Xperia XZ1 compact. I suspect the camera is a problem as it is buggy in use at times but wanted to rule out the phone. I've uninstalled and reinstalled, restarted both devices numerous times etc. What can I do?
GoPro Community Manager
Posts: 7,027

Re: App can't find camera (even when it can)

It sounds like you've already done a lot of the troubleshooting steps. If you contact our Support team at, we can try to see if there may be other reasons why the connection is not working.