Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-353641%22%20slang%3D%22de-DE%22%3EApp%20files%20can%20only%20be%20imported%20individually%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353641%22%20slang%3D%22de-DE%22%3E%3CP%3EHero7%20black%20I%20have%20only%20a%20few%20days%2C%20since%20yesterday%2C%20the%20file%20import%20into%20the%20iOS%20app%20no%20longer%20funktiniert.%20When%20importing%2C%20the%20process%20aborts%20after%20each%20file%20and%20then%20has%20to%20be%20triggered%20again%20manually.%20%3CBR%20%2F%3E%20I%20deleted%20individual%20files%20on%20the%20SD%20card%2C%20then%20import%20again%20started%2C%20since%20then%20I%20have%20this%20problem.%3C%2FP%3E%3CP%3EIs%20there%20any%20help%20here%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-353641%22%20slang%3D%22de-DE%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353761%22%20slang%3D%22en-US%22%3ERe%3A%20App%20-%20Dateien%20lassen%20sich%20nur%20mehr%20einzeln%20importieren%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353761%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105974%22%20target%3D%22_blank%22%3E%40peterj860%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EDo%26nbsp%3Byou%20have%20the%20latest%20version%20of%20the%20app%3F%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20resetting%20the%20connections%3F%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20access%20to%20another%20phone%2C%20kindly%20try%20pairing%20your%20camera%20then%20download%20some%20files.%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20the%20same%20happens.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353827%22%20slang%3D%22de-DE%22%3ESubject%3A%20App%20files%20can%20only%20be%20imported%20individually%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353827%22%20slang%3D%22de-DE%22%3E%40Ej%20%3CBR%20%2F%3E%20thanks%20for%20your%20answer%2C%20newest%20app%20software%20already%20installed.%20%3CBR%20%2F%3E%20Reseted%20connection%2C%20tried%20ipad%2C%20download%20working.%20%3CBR%20%2F%3E%20Reseted%20connection%20again%20tried%20with%20iPhone%20XS%2C%20same%20problem%20as%20before%3F%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353832%22%20slang%3D%22de-DE%22%3ESubject%3A%20App%20files%20can%20only%20be%20imported%20individually%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353832%22%20slang%3D%22de-DE%22%3E%40Ej%2C%20reinstalled%20app%20on%20iPhone%2C%20recently%20imported%20files%20are%20gone.%20Setup%20new%20connection%20to%20cam.%20All%20recent%20imorted%20files%20are%20gone%2C%20app%20is%20starting%20new%20import%20of%20all%20files%20...%20%3CBR%20%2F%3E%20That's%20not%20smart%2C%20but%20has%20a%20temperature%20between%2040%20and%2045%20degrees%20%2C%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353884%22%20slang%3D%22en-US%22%3ERe%3A%20Betreff%3A%20App%20-%20Dateien%20lassen%20sich%20nur%20mehr%20einzeln%20importieren%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353884%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105974%22%20target%3D%22_blank%22%3E%40peterj860%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWith%20the%20recent%20app%20update%2C%20your%20GoPro%20media%20is%20now%20saved%20directly%20to%20the%20GoPro%20App.%20You%20have%20the%20option%20to%20save%20the%20media%20to%20your%20device%20once%20the%20media%20have%20been%20imported%20to%20the%20app.%3C%2FP%3E%0A%0A%3CP%3EUninstalling%20the%20app%20is%20no%20longer%20part%20of%20the%20troubleshooting%26nbsp%3Bas%20this%20will%20delete%20files%20which%20are%20not%20transferred%20to%20your%20phone%20app.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20do%20not%20have%20any%20official%20extreme%20temperature%20ratings%20for%20the%20cameras.%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20camera%20gets%20too%20hot%2C%20a%20message%20appears%20on%20the%20screen%20indicating%20that%26nbsp%3Bthe%26nbsp%3Bcamera%26nbsp%3Bis%20shutting%20down.%20The%20camera%20stops%20recording%2C%20saves%20your%20video%2C%20disconnects%20from%20the%20GoPro%26nbsp%3BApp%2C%20and%20powers%20off.%20If%20this%20happens%2C%26nbsp%3Blet%20your%20camera%20sit%20and%20cool%20before%20attempting%20to%20use%20it%20again.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354081%22%20slang%3D%22de-DE%22%3ERe%3A%20Subject%3A%20App%20files%20can%20only%20be%20imported%20individually%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354081%22%20slang%3D%22de-DE%22%3E%3CP%3E%40Ej%3C%2FP%3E%3CP%3Ethings%20still%20not%20working%2C%20after%20reinstallation%20of%20the%20app%2C%20app%20automatically%20started%20to%20sync%20all%20files%2C%20at%20about%20400%2C%20strange%2C%20because%20only%20130%20files%20have%20not%20been%20synchronized%2C%20peak%20temperature%20during%20copying%20process%20about%2050%20degees%2C%20objectiv%20area.%20After%20sync%20has%20finished%2C%20the%20missing%20130%20files%20were%20still%20missing.%3C%2FP%3E%3CP%3EDeleted%20all%20files%20on%20the%20sd%20card%20via%20app%20exept%20the%20130%20new%20files.%3C%2FP%3E%3CP%3ETried%20to%20start%20the%20automatic%20sync%20againg%2C%20message%2C%20no%20new%20files%20on%20SD%20card%3F%3C%2FP%3E%3CP%3EImported%20the%20130%20files%20by%20selecting%20them%20in%20the%20media%20menu%2C%20tried%20to%20export%20them%20to%20Quik%2C%20Quik%20crashes%20severl%20times%3F%20Original%20video%20format%3A%201440%20%2F%2060p%3C%2FP%3E%3CP%3EAnother%20question%2C%20tried%20Quik%20for%20windows%2C%20got%20the%20message%20%22have%20reached%20the%20max%20number%20of%20HiLights%22%3F%3C%2FP%3E%3CP%3EHave%20a%20restriction%20of%2060sec%20for%20total%20video%20clip%20length%2C%20true%3F%3C%2FP%3E%3CP%3EWin%20app%20is%20rather%20sluggish.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELooks%20like%20there%20are%20a%20lot%20of%20software%20issues%2C%20both%20in%20the%20ios%20apps%20and%20in%20the%20windows%20app%2C%20hope%20the%20problems%20will%20be%20fixed%20soon.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356085%22%20slang%3D%22de-DE%22%3ESubject%3A%20App%20files%20can%20only%20be%20imported%20individually%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356085%22%20slang%3D%22de-DE%22%3EToday%20same%20issues%20as%20in%20my%20first%20post.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356431%22%20slang%3D%22en-US%22%3ERe%3A%20Betreff%3A%20App%20-%20Dateien%20lassen%20sich%20nur%20mehr%20einzeln%20importieren%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356431%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20update%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105974%22%20target%3D%22_blank%22%3E%40peterj860%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EYes%2C%20the%20Quik%20for%20desktop%20application%20edit%20is%20limited%20to%2060%20seconds.%20When%20editing%20with%20this%20duration%20set%2C%20there%20is%20a%20limit%20of%2020%20HiLights.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EDid%20you%20try%20importing%20the%20130%20files%20to%20Quik%20for%20mobile%3F%20There%20is%20currently%20an%20issue%20with%20adding%20photos%20to%20Quik%20for%20mobile%20app%2C%20causing%20the%20app%20to%20crash.%20The%20files%20you%20were%20adding%20may%20have%20included%20photos%20which%20could%20be%20the%20reason%20for%20the%20crash.%20Our%20team%20is%20working%20on%20a%20fix%20now%20so%20we%20are%20waiting%20for%20a%20fix.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356480%22%20slang%3D%22de-DE%22%3ESubject%3A%20App%20files%20can%20only%20be%20imported%20individually%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356480%22%20slang%3D%22de-DE%22%3EThanks%20for%20your%20answer%2C%20that's%20what%20I%20analyzed%20today.%20%3CBR%20%2F%3E%20300%2B%20400%20files%20on%20the%20SD%20Card%3F%20The%20other%20issue%2C%20synchonization%20process%20is%20interrupted%20after%20each%20file%2C%20my%20question%2C%20could%20it%20happen%3F%20After%20I%20deleted%20all%20files%20exept%20the%20files%20from%20yesterday%20trip%2C%20about%20100%2C%20the%20import%20was%20fast%2C%20without%20inerruption%20and%20the%20camera%20did%20not%20get%20hot%20during%20the%20process.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356740%22%20slang%3D%22en-US%22%3ERe%3A%20Betreff%3A%20App%20-%20Dateien%20lassen%20sich%20nur%20mehr%20einzeln%20importieren%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356740%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105974%22%20target%3D%22_blank%22%3E%40peterj860%3C%2FA%3E%20-%20What%20exactly%20happens%20when%20synchronization%20process%20is%20interrupted%20after%20each%20file%3F%20Is%20this%20in%20the%20app%3F%20The%20manual%20import%20would%20be%20much%20faster%20with%20a%20smaller%20number%20of%20files%2C%20and%20smaller%20file%20size%20as%20well.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 8

Betreff: App - Dateien lassen sich nur mehr einzeln importieren

Thanks for your answer, that‘s what I analysed today.
The other issue, synchonisation process is interrupted after each file, my question, could it happen, if there are more then 300 or 400 files on the SD-Card? After I deleted all files exept the files from yesterday trip, about 100, the manually import was working fast, without inerruption and the camera didn‘t get hot during the process.
GoPro
Posts: 7,832

Re: Betreff: App - Dateien lassen sich nur mehr einzeln importieren

@peterj860 - What exactly happens when synchronization process is interrupted after each file? Is this in the app? The manual import would be much faster with a smaller number of files, and smaller file size as well. 

Tourist
Posts: 8

Re: Betreff: App - Dateien lassen sich nur mehr einzeln importieren

@mariustanya

Yes, the issue occures in the ios-app, when I start synchronisation, let's say 1 of 70 import stops after the first file has been imported. When synchronication is started again, importing starts with 1 of 69 and so on.
Manually import, so you recommend to import manually, with a large number of files, its not very comfortabel to select the files, you have to select each file separately, would be smarter to select total files of a day at once, feature is currently missing.

GoPro
Posts: 7,832

Re: Betreff: App - Dateien lassen sich nur mehr einzeln importieren

Thanks for the quick reply, @peterj860. I meant the manual import would be much faster with a smaller number of files, rather than when a large number of files is involved. It is true that the feature for selecting which files to import is not currently available. Quik app for desktop imports all SD card contents once the camera is connected to the computer, or once the SD card is inserted. 

 

On the iOS app (GoPro App not Quik for mobile), photos get imported faster than videos but there should not be any interruption on synchronization (or connection) while the import is happening. Does you iOS device have ample space to accommodate the files being transferred? 

Tourist
Posts: 8

Re: Betreff: App - Dateien lassen sich nur mehr einzeln importieren

@mariustanyaat the moment I have about 130GB free space on my iPhone xs.

(The restriction of one minute and the limited numbers of highlits makes the desktop app usless for me).

Highlighted
GoPro
Posts: 7,832

Re: Betreff: App - Dateien lassen sich nur mehr einzeln importieren

This is noted, @peterj860. For longer edits, you may explore other programs that can be used to view and edit your GoPro media. These can be found here. You may also explore Quik for mobile. This article details the steps on how to create a video using Quik for mobile.