Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-353641%22%20slang%3D%22de-DE%22%3EApp%20files%20can%20only%20be%20imported%20individually%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353641%22%20slang%3D%22de-DE%22%3E%3CP%3EHero7%20black%20I%20have%20only%20a%20few%20days%2C%20since%20yesterday%2C%20the%20file%20import%20into%20the%20iOS%20app%20no%20longer%20funktiniert.%20When%20importing%2C%20the%20process%20aborts%20after%20each%20file%20and%20then%20has%20to%20be%20triggered%20again%20manually.%20%3CBR%20%2F%3E%20I%20deleted%20individual%20files%20on%20the%20SD%20card%2C%20then%20import%20again%20started%2C%20since%20then%20I%20have%20this%20problem.%3C%2FP%3E%3CP%3EIs%20there%20any%20help%20here%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-353641%22%20slang%3D%22de-DE%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353761%22%20slang%3D%22en-US%22%3ERe%3A%20App%20-%20Dateien%20lassen%20sich%20nur%20mehr%20einzeln%20importieren%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353761%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105974%22%20target%3D%22_blank%22%3E%40peterj860%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EDo%26nbsp%3Byou%20have%20the%20latest%20version%20of%20the%20app%3F%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20resetting%20the%20connections%3F%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20access%20to%20another%20phone%2C%20kindly%20try%20pairing%20your%20camera%20then%20download%20some%20files.%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20the%20same%20happens.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353827%22%20slang%3D%22de-DE%22%3ESubject%3A%20App%20files%20can%20only%20be%20imported%20individually%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353827%22%20slang%3D%22de-DE%22%3E%40Ej%20%3CBR%20%2F%3E%20thanks%20for%20your%20answer%2C%20newest%20app%20software%20already%20installed.%20%3CBR%20%2F%3E%20Reseted%20connection%2C%20tried%20ipad%2C%20download%20working.%20%3CBR%20%2F%3E%20Reseted%20connection%20again%20tried%20with%20iPhone%20XS%2C%20same%20problem%20as%20before%3F%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353832%22%20slang%3D%22de-DE%22%3ESubject%3A%20App%20files%20can%20only%20be%20imported%20individually%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353832%22%20slang%3D%22de-DE%22%3E%40Ej%2C%20reinstalled%20app%20on%20iPhone%2C%20recently%20imported%20files%20are%20gone.%20Setup%20new%20connection%20to%20cam.%20All%20recent%20imorted%20files%20are%20gone%2C%20app%20is%20starting%20new%20import%20of%20all%20files%20...%20%3CBR%20%2F%3E%20That's%20not%20smart%2C%20but%20has%20a%20temperature%20between%2040%20and%2045%20degrees%20%2C%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353884%22%20slang%3D%22en-US%22%3ERe%3A%20Betreff%3A%20App%20-%20Dateien%20lassen%20sich%20nur%20mehr%20einzeln%20importieren%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353884%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105974%22%20target%3D%22_blank%22%3E%40peterj860%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWith%20the%20recent%20app%20update%2C%20your%20GoPro%20media%20is%20now%20saved%20directly%20to%20the%20GoPro%20App.%20You%20have%20the%20option%20to%20save%20the%20media%20to%20your%20device%20once%20the%20media%20have%20been%20imported%20to%20the%20app.%3C%2FP%3E%0A%0A%3CP%3EUninstalling%20the%20app%20is%20no%20longer%20part%20of%20the%20troubleshooting%26nbsp%3Bas%20this%20will%20delete%20files%20which%20are%20not%20transferred%20to%20your%20phone%20app.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20do%20not%20have%20any%20official%20extreme%20temperature%20ratings%20for%20the%20cameras.%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20camera%20gets%20too%20hot%2C%20a%20message%20appears%20on%20the%20screen%20indicating%20that%26nbsp%3Bthe%26nbsp%3Bcamera%26nbsp%3Bis%20shutting%20down.%20The%20camera%20stops%20recording%2C%20saves%20your%20video%2C%20disconnects%20from%20the%20GoPro%26nbsp%3BApp%2C%20and%20powers%20off.%20If%20this%20happens%2C%26nbsp%3Blet%20your%20camera%20sit%20and%20cool%20before%20attempting%20to%20use%20it%20again.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354081%22%20slang%3D%22de-DE%22%3ERe%3A%20Subject%3A%20App%20files%20can%20only%20be%20imported%20individually%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354081%22%20slang%3D%22de-DE%22%3E%3CP%3E%40Ej%3C%2FP%3E%3CP%3Ethings%20still%20not%20working%2C%20after%20reinstallation%20of%20the%20app%2C%20app%20automatically%20started%20to%20sync%20all%20files%2C%20at%20about%20400%2C%20strange%2C%20because%20only%20130%20files%20have%20not%20been%20synchronized%2C%20peak%20temperature%20during%20copying%20process%20about%2050%20degees%2C%20objectiv%20area.%20After%20sync%20has%20finished%2C%20the%20missing%20130%20files%20were%20still%20missing.%3C%2FP%3E%3CP%3EDeleted%20all%20files%20on%20the%20sd%20card%20via%20app%20exept%20the%20130%20new%20files.%3C%2FP%3E%3CP%3ETried%20to%20start%20the%20automatic%20sync%20againg%2C%20message%2C%20no%20new%20files%20on%20SD%20card%3F%3C%2FP%3E%3CP%3EImported%20the%20130%20files%20by%20selecting%20them%20in%20the%20media%20menu%2C%20tried%20to%20export%20them%20to%20Quik%2C%20Quik%20crashes%20severl%20times%3F%20Original%20video%20format%3A%201440%20%2F%2060p%3C%2FP%3E%3CP%3EAnother%20question%2C%20tried%20Quik%20for%20windows%2C%20got%20the%20message%20%22have%20reached%20the%20max%20number%20of%20HiLights%22%3F%3C%2FP%3E%3CP%3EHave%20a%20restriction%20of%2060sec%20for%20total%20video%20clip%20length%2C%20true%3F%3C%2FP%3E%3CP%3EWin%20app%20is%20rather%20sluggish.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELooks%20like%20there%20are%20a%20lot%20of%20software%20issues%2C%20both%20in%20the%20ios%20apps%20and%20in%20the%20windows%20app%2C%20hope%20the%20problems%20will%20be%20fixed%20soon.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356085%22%20slang%3D%22de-DE%22%3ESubject%3A%20App%20files%20can%20only%20be%20imported%20individually%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356085%22%20slang%3D%22de-DE%22%3EToday%20same%20issues%20as%20in%20my%20first%20post.%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 8

App - Dateien lassen sich nur mehr einzeln importieren

Hero7 black habe ich erst seit einigen Tagen, seit gestern funktiniert der Dateiimport in die iOS-App nicht mehr. Beim Importieren bricht der Vorgang nach jeder Datei ab und muss dann manuell nochmals angestoßen werden.
Ich habe einzelne Dateien auf der SD Karte gelöscht, dann Import nochmals gestartet, seither habe ich dieses Problem.

Gibt es hierzu eine Hilfestellung?

 

GoPro
Posts: 8,427

Re: App - Dateien lassen sich nur mehr einzeln importieren

Hi @peterj860

 

Do you have the latest version of the app?

Have you tried resetting the connections?

If you have access to another phone, kindly try pairing your camera then download some files.

See if the same happens.

 

Thanks,

Ej

Tourist
Posts: 8

Betreff: App - Dateien lassen sich nur mehr einzeln importieren

@Ej
thanks for your answer, newest app software an camera software already installed.
Reseted connection, tried ipad, download working.
Reseted connection again tried with iPhone XS, same problem as before?
Tourist
Posts: 8

Betreff: App - Dateien lassen sich nur mehr einzeln importieren

@Ej, reinstalled app on iPhone, recent imported files are gone. Setup new connection to cam. All recent imorted files are gone, app ist starting new import of all files...
That‘s not smart, camera has a temperature between 40 to 45 degrees,?
GoPro
Posts: 8,427

Re: Betreff: App - Dateien lassen sich nur mehr einzeln importieren

Hi @peterj860

 

With the recent app update, your GoPro media is now saved directly to the GoPro App. You have the option to save the media to your device once the media have been imported to the app.

Uninstalling the app is no longer part of the troubleshooting as this will delete files which are not transferred to your phone app.

 

We do not have any official extreme temperature ratings for the cameras.

If the camera gets too hot, a message appears on the screen indicating that the camera is shutting down. The camera stops recording, saves your video, disconnects from the GoPro App, and powers off. If this happens, let your camera sit and cool before attempting to use it again. 

 

Thanks!

Ej

Tourist
Posts: 8

Re: Betreff: App - Dateien lassen sich nur mehr einzeln importieren

@Ej

things still not working, after reinstallation of the app, app automtically started to sync all files, at about 400, strange, because only 130 files have not been automatically synchroniced, peak temperature during copying process about 50 degees, objectiv area. After sync has finished, the missing 130 files whrere still missing.

Deleted all files on the SD-Card via app exept the 130 new files.

Tried to start the automatic sync againg, message, no new files on SD-card?

Imported the 130files by manually selecting in the media menue, tried to export it to Quik, Quik crashes severl times? Original video format: 1440/60p

Another question, tried Quik for windows, got the message "have reached the max number of HiLights"?

Have a restriction of 60sec for total video clip length, true?

Win-App is rather sluggish.

 

Looks like there are a lot of software issues, both in the ios-apps and in the windows app, hope the problems will be fixed soon.

 

Tourist
Posts: 8

Betreff: App - Dateien lassen sich nur mehr einzeln importieren

Today same issues as in my first post.
GoPro
Posts: 7,396

Re: Betreff: App - Dateien lassen sich nur mehr einzeln importieren

Thank you for the update, @peterj860

Yes, the Quik for desktop application edit is limited to 60 seconds. When editing with this duration set, there is a limit of 20 HiLights. 

Did you try importing the 130 files to Quik for mobile? There is currently an issue with adding photos to Quik for mobile app, causing the app to crash. The files you were adding may have included photos which could be the reason for the crash. Our team is working on a fix now so we are waiting for a fix. 

 

Thanks!