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Tourist
Posts: 2

App Crashing Version 7.0.1

My iphone and my gopro app are updated

Everytime I opened the gopro app it crashes

I realized I dont have this problem when Im not logged into my account, but Id use the app to work on my videos/fotos saved on the cloud

Im sure that the problem is between the app vs the cloud

I already reinstalled the app on my iphone and im getting the same problem on my ipad
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GoPro
Posts: 18,397

Re: App Crashing Version 7.0.1

Hi @rivky

 

What camera are you using?

What iOS version are your devices on?

Would you be able to test this on a non-iOS device?

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: App Crashing Version 7.0.1

Hello @aragon1006

When I login on my account the app crash

It is not about the camera but about the Cloud and the App

I have the gopro 6 and 7 both are working well with the app when im not login on my account

My ipad, iphone and gopro are all updated (last version)

No i dont know anyone who has android

Thank you
Highlighted
GoPro
Posts: 18,397

Re: App Crashing Version 7.0.1

Hi @rivky

 

Please go over the steps on https://community.gopro.com/t5/en/How-to-Resolve-GoPro-App-Crashing-or-Freezing-Issues/ta-p/392953

 

You may also try clearing the RAM on your iPhone:

Press and hold the Power button until you see the "slide to power off".

Release the power button

Hold down the Home button for about 5 seconds.

The screen will flash blank and then return to the Home screen

 

Let us know how it goes.

If it's still the same, please reach out to Support.

Let them know of the troubleshooting steps taken.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

We appreciate your understanding.
 

Thanks!

Ej