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Tourist
Posts: 1

App Content in Cloud?

I just purchased a Hero8, and I noticed that there are no duplicates in content between my App and Cloud tabs. The videos in my App tab are not the same videos in my Cloud tab.

 

I'm trying to understand how to verify that all the videos are in the cloud. Is there somewhere in the app that will allow me to see that a video has been uploaded?

 

Is it possible that a video is in the App but NOT in the Cloud? If so, I think there should be a way to identify which videos are not safely backed up via GoPro Plus.

 

Thanks for your help!

Highlighted
GoPro
Posts: 18,730

Re: App Content in Cloud?

Hi @koolinate

 

It will be best to verify if the videos were already uploaded to the cloud by logging in via gopro.com

There are instances where the app media is not yet fully uploaded to Plus (check if the app is set to upload automatically).

 

Thanks!

Ej

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Sightseer
Posts: 1

Re: App Content in Cloud?

Im having trouble uploading my videos from go pro app the go pro cloud. Only 1/4 of my videos are uploaded
Highlighted
GoPro
Posts: 18,730

Re: App Content in Cloud?

Hi @thewantedkid

 

Are these chaptered files?

Kindly check which options are selected on the GoPro Plus options on the app.

 

Thanks!

Ej