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%3CLINGO-SUB%20id%3D%22lingo-sub-363917%22%20slang%3D%22en-US%22%3EAndroid%20version%20crashing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-363917%22%20slang%3D%22en-US%22%3EQuick%20worked%20fine%20until%20today.%20Yesterday%20I%20edit%20a%20video%2C%20today%20I've%20just%20gone%20to%20continue%20editing%2C%20using%20the%20copy%20process%20(because%20i'm%20not%20allowed%20to%20continue%20editing%20after%20I%20downloaded%20a%20link%20to%20test%20the%20function).%20Everytime%20I%20open%20the%20new%20file%20copy%2C%20Quick%20crashes.%20I%20have%20plenty%20of%20memory%2C%20checked%20I'm%20on%20the%20latest%20version%2C%20tried%20force%20stopping%20and%20restarting.%20I%20want%20to%20edit%20my%20video%20using%20Quick%20video%20editor%2C%20not%20redo%20the%20whole%20video%20from%20scratch%20-%20how%20do%20I%20get%20it%20to%20work%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-363917%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Tourist
Posts: 4

Android version crashing

Quick worked fine until today. Yesterday I edit a video, today I've just gone to continue editing, using the copy process (because i'm not allowed to continue editing after I downloaded a link to test the function). Everytime I open the new file copy, Quick crashes. I have plenty of memory, checked I'm on the latest version, tried force stopping and restarting. I want to edit my video using Quick video editor, not redo the whole video from scratch - how do I get it to work?
GoPro
Posts: 3,217

Re: Android version crashing

@martins7530, thanks for reaching out. Try to clear cache on the app (phone) settings (just clear cache and not clear data) and restart your phone. Let us know how it goes. Thanks!

Tourist
Posts: 4

Re: Android version crashing

Hi, tried that. No luck, and app still crashes as soon as I go to edit the new copy of a video.

Can i revert to a previous version of quick?
Tourist
Posts: 4

Re: Android version crashing

I used Norton cleaner and proposer cleaner to clear cache
Tourist
Posts: 4

Re: Android version crashing

I've also cleared cache from the app (not data) then restarted. No effect.
GoPro
Posts: 10,671

Re: Android version crashing

Thanks for trying @martins7530

We'll have this shared to the team.

Please continue checking our website for updates.

 

Thanks!

Ej