11-27-2019 06:00 AM
I've been using the Gopro app with a new MAX camera. Mostly it's been working OK, but I've had a lot of trouble today opening specific videos. The Gopro app just hangs on the loading screen. I can see from CatLog that there's a bunch of exceptions being thrown:
There are more errors visible in the log, this just looked like the most exciting one :)
The Gopro app will just hang until I kill it.
These exceptions do not appear when I try a 360 video which loads ok.
Any ideas? I can supply more info if needed. Gopro app is version 6.2.2 (8372).
11-27-2019 08:42 AM
Thank you for sharing. We'll have this forwarded to the team.
Do you notice if the crash happens on longer videos?
What camera are you using?
Have you tried it with a different phone?
11-27-2019 11:39 AM
I don't have another phone to test with unfortunately.
I have two videos which do this consistently. Both are longer than average for me at 1:43 and 8:02. I have had longer 360 videos play without issue though, so it's not just length that's the problem.
11-30-2019 03:25 PM
@aragon1006I see this happening quite frequently, and it is making the app difficult to use for editing 360 video.
Interestingly, it only occurs when loading videos from the app gallery. It never happens when viewing videos still on the camera - that always works reliably for me.
I guess the quality of the video you see whilst the files are still on-camera is not as good? However, I would happily take lower quality 360 video playback if it meant the videos would always open.