Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Hiker
Posts: 12

Android app cannot open some 360 videos

I've been using the Gopro app with a new MAX camera. Mostly it's been working OK, but I've had a lot of trouble today opening specific videos. The Gopro app just hangs on the loading screen. I can see from CatLog that there's a bunch of exceptions being thrown:

 

Screenshot_20191127-135144_CatLog.png

There are more errors visible in the log, this just looked like the most exciting one :)

The Gopro app will just hang until I kill it.

These exceptions do not appear when I try a 360 video which loads ok.

 

Any ideas? I can supply more info if needed. Gopro app is version 6.2.2 (8372).

Highlighted
Hiker
Posts: 12

Re: Android app cannot open some 360 videos

For more details, I've pasted the Android log here:

 

https://pastebin.com/0PtyQ2xg

 

Hopefully this might be useful to your development team.

Highlighted
GoPro
Posts: 15,175

Re: Android app cannot open some 360 videos

Hello @zippyoasis50175

 

Thank you for sharing. We'll have this forwarded to the team.

Do you notice if the crash happens on longer videos?

What camera are you using?

Have you tried it with a different phone?

 

Thanks!

Ej

 

Highlighted
Hiker
Posts: 12

Re: Android app cannot open some 360 videos

Hi, the camera is a MAX.

I don't have another phone to test with unfortunately.

I have two videos which do this consistently. Both are longer than average for me at 1:43 and 8:02. I have had longer 360 videos play without issue though, so it's not just length that's the problem.
Highlighted
Hiker
Posts: 12

Re: Android app cannot open some 360 videos

@aragon1006I see this happening quite frequently, and it is making the app difficult to use for editing 360 video.

 

Interestingly, it only occurs when loading videos from the app gallery. It never happens when viewing videos still on the camera - that always works reliably for me.

 

I guess the quality of the video you see whilst the files are still on-camera is not as good? However, I would happily take lower quality 360 video playback if it meant the videos would always open.

Highlighted
GoPro
Posts: 15,175

Re: Android app cannot open some 360 videos

We have shared this to the team in charge @zippyoasis50175

We'll let you know once we have additional information.

 

Thanks!

Ej

Highlighted
GoPro
Posts: 1,181

Re: Android app cannot open some 360 videos

@zippyoasis50175 Just for info - 6.2.3 is about to come out, it brings lots of bug/crash fixes and mostly 360 editing improvements. Should be live soon.