Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-349372%22%20slang%3D%22en-US%22%3EAndroid%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349372%22%20slang%3D%22en-US%22%3EAt%20times%2C%20I%20receive%20a%20message%20that%20Quik%20cannot%20connect%20to%20Google%20photos.%20I%20clear%20cache%2C%20reboot%2C%20re-install%20Quik%20but%20still%20having%20issues.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-349372%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349411%22%20slang%3D%22en-US%22%3ERe%3A%20Android%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349411%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F104588%22%20target%3D%22_blank%22%3E%40iambj%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20phone%20are%20you%20using%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20Android%20version%20is%20it%20on%3F%3C%2FP%3E%0A%0A%3CP%3EWould%20you%20be%20able%20to%20share%20a%20screenshot%20of%20the%20error%20so%20we%20can%20check%20this%20further.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFor%20reference%3A%20check%20out%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FQuestion_Answer%2FHow-can-I-import-the-video-files-from-my-GoPro-into-Quik%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FQuestion_Answer%2FHow-can-I-import-the-video-files-from-my-GoPro-into-Quik%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349466%22%20slang%3D%22en-US%22%3ERe%3A%20Android%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349466%22%20slang%3D%22en-US%22%3EHi%20EJ%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3ESamsung%20S9%3CBR%20%2F%3E%3CBR%20%2F%3EVersion%209%20-%20last%20updated%201%20May%202019%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3EI%20do%20connect%20through%20Quik%20to%20Google%20photos%20but%20when%20I%20scroll%20down%20my%20photos%20(in%20an%20album)%2C%20I%20get%20to%20a%20point%20where%20it%20says%20'show%20more'%3B%20when%20I%20click%20on%20this%20request%2C%20it%20states%20'Quik%20had%20trouble%20connecting%20with%20Google%20photos.%20Please%20try%20again!'.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3EUnfortunately%2C%20the%20message%20does%20not%20stay%20long%20on%20the%20screen%20for%20a%20screenshot.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3ECheers%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349545%22%20slang%3D%22en-US%22%3ERe%3A%20Android%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349545%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F104588%22%20target%3D%22_blank%22%3E%40iambj%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20have%20tested%20this%20again%20and%20was%20able%20to%20access%20media%20from%20Google%20photos.%3C%2FP%3E%0A%0A%3CP%3EI%20have%20tried%20it%20with%20a%20Huawei%20P9%20and%20a%20Samsung%20S8.%3C%2FP%3E%0A%0A%3CP%3EIt%20may%20just%20take%20some%20time%2F%20multiple%20attempts.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20it%20again%20and%20let%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-350493%22%20slang%3D%22en-US%22%3ERe%3A%20Android%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-350493%22%20slang%3D%22en-US%22%3EStill%20same%20issue%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-350708%22%20slang%3D%22en-US%22%3ERe%3A%20Android%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-350708%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F104588%22%20target%3D%22_blank%22%3E%40iambj%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20are%20not%20able%20to%20replicate%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3ETo%20isolate%20further%2C%20would%20you%20be%20able%20to%20test%20it%20with%20a%20different%20phone%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-350874%22%20slang%3D%22fr-FR%22%3ERe%3A%20Android%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-350874%22%20slang%3D%22fr-FR%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F104588%22%20target%3D%22_blank%22%3E%20%40iambj%20%3C%2FA%3E%20Sorry%20about%20that%2C%20do%20you%20still%20experience%20this%20problem%3F%20It's%20possible%20that%20it%20was%20just%20a%20temporary%20thing.%3C%2FP%3E%3CP%3ELet%20us%20know.%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-350877%22%20slang%3D%22en-US%22%3ERe%3A%20Android%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-350877%22%20slang%3D%22en-US%22%3EHello.%20Still%20same%20issue.%20I%20have%20managed%20to%20capture%20a%20screenshot%20-%20how%20do%20I%20get%20it%20to%20you%20as%20I%20do%20not%20see%20an%20option%20to%20attach%20file%3F%3CBR%20%2F%3EThanks%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-351504%22%20slang%3D%22fr-FR%22%3ERe%3A%20Android%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351504%22%20slang%3D%22fr-FR%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F104588%22%20target%3D%22_blank%22%3E%20%40iambj%20%3C%2FA%3E%20Sorry%20for%20the%20delayed%20response.%20%3CBR%20%2F%3E%20After%20checking%20back%20with%20the%20team%20it%20was%20a%20time%20when%20the%20results%20were%20reached.%20However%2C%20it%20should%20be%20back%20to%20normal.%20Could%20you%20try%20to%20disconnect%20your%20account%20and%20log%20back%20in%20again%3F%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-359567%22%20slang%3D%22fr-FR%22%3ERe%3A%20Android%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-359567%22%20slang%3D%22fr-FR%22%3E%3CP%3EHi%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20on%20android%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20got%20a%20similar%20problem%2C%20i%20sign%20google%20photo%20acc.%20i%20see%20an%20incomplete%20album%2C%20where%20i%20get%20an%20error%20of%20synchronization.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-359663%22%20slang%3D%22en-US%22%3ERe%3A%20Android%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-359663%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%40vc%C3%A9lineb448.%20Are%20you%20able%20to%20access%20your%20Google%20photos%20out%20of%20the%20Quik%20app%3F%20Are%20you%20able%20to%20add%20photos%20to%20your%20Quik%20app%20project%20from%20other%20sources%3F%20There%20is%20currently%20an%20issue%20with%20adding%20photos%20to%20the%20app%20-%20causing%20the%20app%20to%20crash.%20This%2C%20though%2C%20only%20applies%20to%20Android%20devices.%20Let%20us%20know%20what%20you%20find%20out.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-360125%22%20slang%3D%22en-US%22%3ERe%3A%20Android%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-360125%22%20slang%3D%22en-US%22%3EHello.%20I%20am%20still%20experiencing%20the%20same%20problem.%3CBR%20%2F%3EI%20have%20Samsung%20s9%20using%20Android%3B%20I%20am%20able%20to%20add%20photos%20to%20Quik%20from%20other%20sources%20but%20have%20limited%20access%20to%20Google%20photos%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-361515%22%20slang%3D%22en-US%22%3ERe%3A%20Android%20-%20Quik%20connecting%20to%20Google%20photos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-361515%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F104588%22%20target%3D%22_blank%22%3E%40iambj%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThere%20is%20a%20recently%20released%20up%20date%20for%20Quik%20for%20mobile%20on%20Android.%3C%2FP%3E%0A%0A%3CP%3EMake%20sure%20you%20are%20on%20the%20latest%20version.%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 410

Re: Android - Quik connecting to Google photos

@iambj Sorry for the delayed response.
After checking back with the team it appears that there was a time around June 2nd where the API was resulting in error response codes. However now it should be back to normal. Could you try to disconnect your Google account and log back in again?

Thanks

Sightseer
Posts: 1

Re: Android - Quik connecting to Google photos

Hi, 

 

I'm on android 

I've got a similar problem, i sign google photo acc. i see an incomplete album, when i click on see more, i've got an error of synchronization .

GoPro
Posts: 7,578

Re: Android - Quik connecting to Google photos

Hello @vcélineb448. Are you able to access your Google photos out of the Quik app? Are you able to add photos to your Quik app project from other sources? There is currently an issue with adding photos to the app - causing the app to crash. This, though, only applies to Android devices. Let us know what you find out. Thanks!

Tourist
Posts: 5

Re: Android - Quik connecting to Google photos

Hello. I am still experiencing the same problem.
I have Samsung s9 using Android; I am able to add photos to Quik from other sources but have limited access to Google photos
GoPro
Posts: 9,012

Re: Android - Quik connecting to Google photos

Hi @iambj

 

There is a recently released up date for Quik for mobile on Android.

Make sure you are on the latest version.

Let us know how it goes.

 

Thanks!
Ej