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GoPro
Posts: 2,599

Re: Android - Quik connecting to Google photos

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@iambj Sorry for the delayed response.
After checking back with the team it appears that there was a time around June 2nd where the API was resulting in error response codes. However now it should be back to normal. Could you try to disconnect your Google account and log back in again?

Thanks

Sightseer
Posts: 1

Re: Android - Quik connecting to Google photos

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Hi, 

 

I'm on android 

I've got a similar problem, i sign google photo acc. i see an incomplete album, when i click on see more, i've got an error of synchronization .

GoPro
Posts: 18,700

Re: Android - Quik connecting to Google photos

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Hello @vcélineb448. Are you able to access your Google photos out of the Quik app? Are you able to add photos to your Quik app project from other sources? There is currently an issue with adding photos to the app - causing the app to crash. This, though, only applies to Android devices. Let us know what you find out. Thanks!

Tourist
Posts: 5

Re: Android - Quik connecting to Google photos

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Hello. I am still experiencing the same problem.
I have Samsung s9 using Android; I am able to add photos to Quik from other sources but have limited access to Google photos
GoPro
Posts: 25,238

Re: Android - Quik connecting to Google photos

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Hi @iambj

 

There is a recently released up date for Quik for mobile on Android.

Make sure you are on the latest version.

Let us know how it goes.

 

Thanks!
Ej

Sightseer
Posts: 1

Re: Android - Quik connecting to Google photos

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My Quick App and Google Photos couldn't connect to one another. I tried to reinstall the app and when I try it, it always pop up the message "Quick had trouble connecting with Google Photos. Please try again."
GoPro
Posts: 25,238

Re: Android - Quik connecting to Google photos

[ New ]

Hi @gmc87

 

What phone and OS version are you using?

Do you have the latest version of Quik for Mobile?

I have tried this on a Samsung S8 and a Huawei P9, was able to create and edit with files from Google Photos.

 

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Android - Quik connecting to Google photos

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HI I have the same issue using huawei p20 pro. Was this ever resolved? Thanks