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Tourist
Posts: 5

Android - Quik connecting to Google photos

At times, I receive a message that Quik cannot connect to Google photos. I clear cache, reboot, re-install Quik but still having issues.
GoPro
Posts: 8,889

Re: Android - Quik connecting to Google photos

Hi @iambj

 

What phone are you using? 

What Android version is it on?

Would you be able to share a screenshot of the error so we can check this further.

 

For reference: check out https://gopro.com/help/articles/Question_Answer/How-can-I-import-the-video-files-from-my-GoPro-into-...

 

Thanks!

Ej

 

Tourist
Posts: 5

Re: Android - Quik connecting to Google photos

Hi EJ


Samsung S9

Version 9 - last updated 1 May 2019


I do connect through Quik to Google photos but when I scroll down my photos (in an album), I get to a point where it says 'show more'; when I click on this request, it states 'Quik had trouble connecting with Google photos. Please try again!'.


Unfortunately, the message does not stay long on the screen for a screenshot.


Cheers
GoPro
Posts: 8,889

Re: Android - Quik connecting to Google photos

Hi @iambj

 

I have tested this again and was able to access media from Google photos.

I have tried it with a Huawei P9 and a Samsung S8.

It may just take some time/ multiple attempts.

 

Please try it again and let us know how it goes.

 

Thanks!

Ej

 

Tourist
Posts: 5

Re: Android - Quik connecting to Google photos

Still same issue?
GoPro
Posts: 8,889

Re: Android - Quik connecting to Google photos

Hi @iambj

 

We are not able to replicate the issue.

To isolate further, would you be able to test it with a different phone?

 

Thanks!

Ej

GoPro
Posts: 400

Re: Android - Quik connecting to Google photos

@iambj Sorry about that, do you still experience this problem? It's possible that it was just a temporary thing.

Let us know.

Thanks!

Tourist
Posts: 5

Re: Android - Quik connecting to Google photos

Hello. Still same issue. I have managed to capture a screenshot - how do I get it to you as I do not see an option to attach file?
Thanks