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Tourist
Posts: 2

Re: Android 9 update breaks gopro fusion video editing.

I am also sooo frustrated with this problem.
I basically never use my fusion anymore because downloading everything on the pc and then converting and then editing is just too troublesome. 

The Android app is really what sells the camera for me.

And it's been MONTHS it stopped working :/

You saying you're working on it, but very soon Google (I have a Pixel 2XL) is going to release the new version of Android... and then the problem will start over!

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GoPro
Posts: 12,282

Re: Android 9 update breaks gopro fusion video editing.

Thank you, @boldbluff83 and @fedevit for your inputs. We will pass these along to the team. For updates on the app, you may refer to Software Update Release Information . 

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Tourist
Posts: 5

Re: Android 9 update breaks gopro fusion video editing.

Any update on what the issue is?
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Tourist
Posts: 5

Re: Android 9 update breaks gopro fusion video editing.

I just purchased this a lil over a month ago. My period to return the fusion expired June 2nd. Is there a way to that I can get refunded or trade in for a 7? Please advise. I have had great faith in Go pro products up until this purchase.
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GoPro
Posts: 14,964

Re: Android 9 update breaks gopro fusion video editing.

Our Support Team should be able to help you out. @boldbluff83

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Tourist
Posts: 2

Re: Android 9 update breaks gopro fusion video editing.

Hi Gopro,

 

I purchased Gopro Fusion yesterday. I use Samsung Galaxy Note 9, and having the same "black screen" issue mentioned by the others. I am unable to see any preview on the screen. 

 

The camera works fine with my roommates iPhone-10. 

 

This is unrealistic for me to change my cellphone to be able to use the Camera.

 

Is there any possible quick updates (fix) available in near future? 

Otherwise, I might need to return the camera this week. Smiley Sad 

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GoPro
Posts: 14,964

Re: Android 9 update breaks gopro fusion video editing.

Hi @didar91

 

There is a recently released update on the GoPro app.

Please make sure you have the latest version.

See if this makes a difference.

 

 

Thanks!

Ej

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Tourist
Posts: 5

Re: Android 9 update breaks gopro fusion video editing.

Try to reload the gopro app. It worked for me. I have a note 9 and when I updated a month or so ago it did the same. Since I reloaded the app it worked again.