Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-307901%22%20slang%3D%22en-US%22%3EAndroid%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307901%22%20slang%3D%22en-US%22%3EI%20have%20a%20Samsung%20note%209.%20Last%20week%20I%20can%20edit%20and%20watch%20my%20360%20videos%20of%20my%20gopro%20fusions.%20After%20the%20latest%20android%209%20update%2C%20now%20I%20have%20a%20black%20screen%20for%20my%20360%20videos.%20What%20can%20I%20do%20to%20solve%20this.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-307901%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308094%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308094%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92038%22%20target%3D%22_blank%22%3E%40sonerkinaci%3C%2FA%3E.%20Which%20version%20of%20GoPro%20App%20do%20you%20have%20installed%3F%20Is%20there%20any%20error%20message%20associated%20with%20the%20black%20screen%3F%20Does%20killing%20the%20app%20help%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308191%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308191%22%20slang%3D%22en-US%22%3E%3CP%3Ethe%20version%20of%20gopro%20app%20is%205.1.1(7727).%20there%20is%20no%20error%20message.%20android%20system%20normally%20doesn't%20work%20on%20360%20videos.%20but%20they%20fixed%20it%20a%20couple%20of%20weeks%20ago.%20but%20the%20new%20version%20of%20android%20program(android%209%20pie)%20broke%20the%20fixation%20of%20360%20video%20viewing%20and%20editing.%20thanks%20for%20your%20help.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308852%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308852%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20details%20you%20provided%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92038%22%20target%3D%22_blank%22%3E%40sonerkinaci%3C%2FA%3E.%20We%20will%20pass%20this%20along%20to%20the%20team%20and%20see%20what%20could%20be%20done.%20If%20available%2C%20will%20you%20be%20able%20to%20verify%20if%20Fusion%20file%20editing%20is%20still%20possible%20with%20an%20Android%208%20device%3F%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309839%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309839%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue.%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20system%20got%20updated%20from%208%20to%209%20all%20spherical%20videos%20got%20dark.%20However%20there%20is%20a%20preview%20picture%20on%20each%20of%20them.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E---------------------------------------------%3C%2FP%3E%3CP%3EPhone%3A%20Google%20Pixel%201st.%3C%2FP%3E%3CP%3ESystem%3A%20Android%26nbsp%3B9%20with%20latest%20update.%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5806i8A5429E40486C045%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22photo_2019-02-22_16-38-57.jpg%22%20title%3D%22photo_2019-02-22_16-38-57.jpg%22%20width%3D%22356%22%20height%3D%22387%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EApp%20vertion%3A%205.11%20(7727)%3C%2FP%3E%3CP%3EApp%20ID%3A%26nbsp%3B3d4dfd6c-4f94-4e4a-8e7b-fab51c1de277%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311779%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311779%22%20slang%3D%22en-US%22%3EI%20too%20have%20the%20same%20issue%2C%20I%20just%20purchased%20a%20fusion%20yesterday%20and%20had%20a%20great%20time%20getting%20to%20know%20how%20to%20use%20it%2C%20my%20galaxy%20S9%2B%20updated%20to%20android%209%20pie%20overnight%20and%20now%20all%20I%20get%20is%20a%20black%20screen%20similar%20to%20what%20is%20mentioned%20above.%3CBR%20%2F%3EI%20have%20noticed%20that%20it%20seems%20to%20not%20be%20connecting%20via%20Bluetooth%20as%20well%2C%20but%20the%20black%20screen%20shows%20up%20on%20both%20local%20and%20gopro%20files%20so%20maybe%20it%20is%20an%20isolated%20issue.%20I%20also%20got%20a%20notification%20of%20device%20incompatibility%20that%20popped%20up%20once%2C%20haven't%20seen%20it%20again.%3CBR%20%2F%3EIt%20really%20sucks%20to%20get%20such%20an%20awesome%20product%20only%20to%20have%20it%20break%20on%20you%20the%20next%20day%2C%20so%20any%20assistance%20on%20a%20fix%20would%20be%20really%20awesome.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312154%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312154%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Everyone!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ETo%20isolate%20the%20issue%20further%2C%20we'd%20like%20to%20ask%20you%20to%20format%20the%20SD%20cards%20then%20do%20some%20test%20recordings%20then%20try%20to%20download%2Fplay%20the%20files%20again.%3C%2FP%3E%0A%0A%3CP%3EMake%20sure%20to%20save%2Fcopy%20important%20files%20to%20a%20computer.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312578%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312578%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20formatted%20both%20cards%20to%20ExFAT%20(it%20was%20a%20full%20format%2C%20took%20a%20couple%20hours%20to%20do)%2C%20and%20attempted%20to%20both%20record%20and%20take%20photos%20in%20360%C2%B0%2C%20in%20both%20cases%20the%20file%20is%20created%2C%20but%20on%20the%20phone%20it%20shows%20up%20with%20a%20thumbnail%2C%20but%20when%20trying%20to%20view%20it%2C%20there%20is%20still%20only%20a%20black%20screen.%20The%20same%20happens%20when%20viewing%20the%20camera%20feed%20live%20with%20the%20phone.%20I%20also%20tried%20connecting%20my%20roommates%20galaxy%20S8%20(which%20is%20still%20running%20android%208)%20and%20it%20worked%20perfectly%20fine.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312716%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312716%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92978%22%20target%3D%22_blank%22%3E%40pyr0knight1%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20testing%20it%20out.%3C%2FP%3E%0A%0A%3CP%3EWe%20have%20shared%20this%20to%20the%20team%20in%20charge.%20We'll%20have%20this%20post%20updated%20once%20we%20have%20additional%20information.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-315889%22%20slang%3D%22fr-FR%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20video%20editing%20fusion.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-315889%22%20slang%3D%22fr-FR%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EI've%20got%20the%20same%20issue%20on%20my%20S8%20since%20the%20last%20system%20update%20last%20week%3A%20a%20preview%20is%20visible%20(static%20preview)%2C%20but%20there%20is%20a%20black%20screen%20when%20playing%20a%20video.%20Black%20screen%20also%20when%20connecting%20to%20camera.%20I've%20got%20the%20last%20version%20of%20the%20Gopro%20app.%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3EOlivier%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-319086%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319086%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I%20can%20confirm%20this%20is%20also%20happening%20to%20me%20on%20Android%20version%209.%20Hopefully%20a%20fix%20will%20come%20soon!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-319889%22%20slang%3D%22fr-FR%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20video%20editing%20fusion.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319889%22%20slang%3D%22fr-FR%22%3E%3CP%3EHello%2C%26nbsp%3B%3C%2FP%3E%3CP%3EI%20also%20have%20the%20same%20problem%20since%20the%20update%20of%20android%20...%20black%20screen%20when%20I%20want%20to%20view%20my%20files%20iages%20or%20videos%20...%20even%20live%2C%20what%20to%20do%20%3F%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325654%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325654%22%20slang%3D%22en-US%22%3ESame%20here%20no%20live%20view%20just%20black%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325856%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325856%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20similar%20issue%20with%20my%20GoPro%20hero%205%2C%20I%20cant%20connect%20to%20the%20app%2C%20my%20phone%20is%20Samsung%20A50%20(Android%209)%3C%2FP%3E%3CP%3EIt%20says%20Wifi%20band%20needs%20to%20lower%20down%20to%202.4ghz%20%2C%20but%20gopro%205%20dont%20have%20that%20option%20as%20well%20as%20my%20phone.%20Hope%20they%20will%20find%20a%20solution%20for%20this.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325924%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325924%22%20slang%3D%22en-US%22%3EMe%20too%2C%20i%20have%20the%20same%20issue.%3CBR%20%2F%3E%3CBR%20%2F%3EAfter%20system%20got%20updated%20my%20S8%2B%20from%208%20to%209%20all%20spherical%20videos%20got%20dark.%20However%20there%20is%20a%20preview%20picture%20on%20each%20of%20them.%20And%20i%20cannot%20downgrade%20my%20S8%2B%20from%20Pie%20to%20Oreo%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325932%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325932%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Everyone.%20Thank%20you%20for%20the%20details%20that%20you%20provided.%20We%20have%20brought%20this%20to%20the%20team%20and%20we%20are%20still%20waiting%20for%20an%20update.%20While%20we%20are%20at%20it%2C%20we%20would%20like%20to%20gather%20more%20details.%20By%20any%20chance%2C%20have%20you%20been%20able%20to%20test%20your%20Fusion%20files%20through%20GoPro%20Fusion%20Studio%3F%20Are%20you%20able%20to%20see%20thumbnails%2C%20as%20well%20as%20the%20complete%20video%2Ffootage%20when%20played%20back%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20you%20updated%20to%20the%20latest%20version%20(v5.2.1)%26nbsp%3B%20of%20the%20GoPro%20App%3F%20Please%20also%20confirm%20if%20you%20are%20using%20recommended%20SD%20cards%20according%20to%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elist%3C%2FA%3E.%2C%20and%20if%20you%20have%20already%20tried%20formatting%20the%20cards%20prior%20to%20using%20them%20again.%26nbsp%3BWe%20would%20appreciate%20any%20input%20from%20you%20as%20they%20will%20help%20as%20isolate%20the%20cause%20of%20the%20trouble.%20Many%20thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325949%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325949%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97273%22%20target%3D%22_blank%22%3E%40jameslouie1%3C%2FA%3E%20-%20There%20are%20troubleshooting%20steps%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FGoPro-App-Camera-Connection-Troubleshooting%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%26nbsp%3B%3C%2FA%3E%26nbsp%3Bthat%20might%20help%20re-pair%20your%20phone%20with%20your%20camera.%20Please%20have%20a%20go%20at%20them%20and%20let%20us%20know%20how%20it%20works%20out.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-326004%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-326004%22%20slang%3D%22en-US%22%3EHi%2C%20I%20have%203%20gopro%20fusion.%20I%20am%20using%20recommended%20sd%20cards.%20Fusion%20studio%20and%20new%20iPad%20pro%20still%20works%20well%20with%20camera.%20But%20my%20updated%20Samsung%20Note%209%20stopped%20working%20after%20android%209%20update.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-326287%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-326287%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20your%20response%20but%20I've%20been%20visited%20that%20page.%26nbsp%3B%3C%2FP%3E%3CP%3EGopro%20Hero%205%20doesnt%20have%20%22Change%20Wifi%20Band%22%20options%2C%20neither%20my%20phone%20which%20is%20Android%209.%3C%2FP%3E%3CP%3EThere%20is%20no%20options%20to%20change%20my%20Wifi%20band%20to%202.4ghz.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20phone%20is%20Samsung%20A50%20(Android%209)%3C%2FP%3E%3CP%3EI%20have%20Gopro%20Hero%205%20black%3C%2FP%3E%3CP%3ELocation%3A%20Philippines%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-327421%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327421%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20details%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92038%22%20target%3D%22_blank%22%3E%40sonerkinaci%3C%2FA%3E.%20Our%20team%20is%20already%20looking%20into%20the%20issue.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97273%22%20target%3D%22_blank%22%3E%40jameslouie1%3C%2FA%3E.%20Have%20you%20been%20able%20to%20perform%20the%20other%20steps%20on%20the%20troubleshooting%20article%3F%20If%20you%20haven't%20yet%2C%20please%20do%20so.%20We'd%20love%20to%20hear%20back%20from%20you.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-327971%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327971%22%20slang%3D%22en-US%22%3EHello.%20I%20have%20the%20same%20issue.%20On%20google%20pixel%202xl.%3CBR%20%2F%3EI%20see%20the%20preview%20thumbnail.%20But%20if%20I%20try%20playing%20the%20video%2C%20all%20I%20get%20is%20a%20black%20screen.%3CBR%20%2F%3E%3CBR%20%2F%3EIs%20there%20a%20way%20to%20fix%20this%3F%20Thank%20you%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-328039%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-328039%22%20slang%3D%22en-US%22%3E%3CP%3EGoPro%20support%20as%20you%20can%20see%20from%20the%20multiple%20replies%2C%20your%20app%20doesn't%20work%20with%20the%20latest%20version%20of%20android.%20Do%20you%20have%20any%20idea%20when%20you'll%20fix%20this%20issue%3F%20This%20is%20super%20frustrating%2C%20I%20feel%20like%20I%20wasted%20my%20money.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329213%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329213%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93756%22%20target%3D%22_blank%22%3E%40fedevit%3C%2FA%3E%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F95214%22%20target%3D%22_blank%22%3E%40grandstorm85654%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20if%20its%20taking%20longer%20than%20usual.%3C%2FP%3E%0A%0A%3CP%3EWould%20you%20mind%20clearing%20the%20cache%20on%20the%20app%3F%20**Do%20not%20select%20Clear%20Data.**%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20this%20helps.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329372%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329372%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20didn't%20work.%20I%20believe%20the%20apps%20is%20not%20yet%20compatible%20with%20android%209%20yet.%20Hope%20they%20will%20fix%20this%20on%20the%20next%20update%20since%20android%209%20is%20available%20mostly%20on%20new%20phones.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20works%20on%20android%207.%20no%20problem...%20hope%20you%20can%20forward%20this%20to%20the%20App%20dev%20team.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329490%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329490%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20update%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97273%22%20target%3D%22_blank%22%3E%40jameslouie1%3C%2FA%3E.%20This%20is%20noted.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329578%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329578%22%20slang%3D%22en-US%22%3EPlease%20take%20note.%20Im%20using%20samsung%20A50%20(android%209)%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331760%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331760%22%20slang%3D%22en-US%22%3Ehero%205%20black%3CBR%20%2F%3Ehero%207%20black%3CBR%20%2F%3E%3CBR%20%2F%3Eto%20galaxy%20s8%20plus%3CBR%20%2F%3E%3CBR%20%2F%3Ejust%20sits%20at%200%25%20when%20trying%20to%20get%20my%20media%20to%20my%20phone.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331902%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331902%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99059%22%20target%3D%22_blank%22%3E%40inittowinit425%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIs%20there%20a%20chance%20that%20the%20app%20was%20moved%20to%20your%20phone's%20external%20storage%3F%3C%2FP%3E%0A%0A%3CP%3EIf%20this%20is%20the%20case%2C%20please%20have%20it%20moved%20back%20to%20the%20internal%20storage%20then%20try%20again.%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-351547%22%20slang%3D%22pt-BR%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351547%22%20slang%3D%22pt-BR%22%3E%3CP%3EWhere%20is%20the%20new%20version%20of%20the%20GoPro%20app%3F%20We%20are%20in%20june%2C%20and%20the%20last%20update%20of%20the%20app%20was%20in%20april%205.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20can%20not%20edit%20my%20fusion%20videos%20and%20pics%20in%20my%20note9%20since%20this%20android%209%20update.%20Before%20this%20android%20update%20the%20app%20was%20working%20perfectly%2C%20but%20right%20now%2C%20I%20just%20see%20the%20thumbnail%20of%20my%20360%20media%2C%20and%20not%20the%20360%20media.%20The%20other%20cameras%20like%20my%20hero7%20black%20and%20hero6%20black%20are%20working%20well.%20I%20can%20see%20the%20thumbnail%20and%20the%20media%20of%20them.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYeah%2C%20my%20sd%20cards%20are%20on%20the%20list%2C%20and%20I%20can%20edit%20my%20media%20in%20my%20the%20fusion%20app%20for%20desktop%2C%20but%20I'd%20like%20to%20edit%20them%20in%20my%20note9%20too.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20are%20many%20more%20resources%20to%20edit%20the%20360%20media%20on%20the%20gopro%20app%20in%20my%20note9%20than%20on%20the%20fusion%20app%20for%20desktop%2C%20so%20please%20fix%20it%20guys!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-351575%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351575%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105309%22%20target%3D%22_blank%22%3E%40rschardong%3C%2FA%3E.%20Has%20your%20mobile%20device%20worked%20with%20Fusion%20through%20the%20GoPro%20App%20before%3F%20Is%20the%20specific%20model%20of%20your%20Note9%20included%20in%20the%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-supported-devices%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elist%20of%20devices%3C%2FA%3E%20supported%20by%20Fusion%3F%20Which%20version%20is%20your%20device%20running%20on%3F%20We%20are%20awaiting%20an%20update%20to%20the%20GoPro%20App%20to%20be%20released%20soon.%20We%20do%20not%20have%20specifics%20at%20this%20time%20but%20you%20can%20always%20check%20for%20new%20information%20through%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FSoftware-Update-Release-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%3C%2FA%3E.%20Hope%20to%20hear%20back%20from%20you.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-352003%22%20slang%3D%22pt-BR%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-352003%22%20slang%3D%22pt-BR%22%3E%3CP%3EYeah%20it%20worked%20well%20for%203%20moths%20(december%2C%20january%20and%20february)%20with%20my%20fusion.%20No%20crashs%2C%20no%20bugs.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20note9%20model%20is%20SM-N960U1%2C%20the%20closer%20model%20that%20is%20on%20the%20list%20is%20SM-N960U1.%20But%20I%20do%20not%20think%20so%20it's%20the%20problem%20because%20the%20app%20worked%20realtime%20before%20the%20android%209%20update.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20using%20the%205.2.2.%20version%20of%20the%20gopro%20app%20that%20was%20updated%20in%20april%205%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-352215%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-352215%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20noted%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105309%22%20target%3D%22_blank%22%3E%40rschardong%3C%2FA%3E.%20We%20will%20pass%20this%20along%20to%20the%20team.%20Thank%20you%20for%20the%20details%20you%20provided.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354975%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354975%22%20slang%3D%22en-US%22%3E%3CP%3E%26lt%3B%20DISCLAIMER%3A%20I%20am%20trying%20to%20be%20as%20positive%20as%20I%20can%20%26gt%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20this%20a%20joke%20%3F%3F%3C%2FP%3E%3CP%3Ea%20%241000%20CAD%20camera%20and%20you%20'GoPro%22%20can't%20figure%20out%20in%204%2B%20months%20why%20the%20new%20OS%20is%20bricking%20the%20fusion%20%3F%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20galaxy%20s8.and%26nbsp%3B%20I've%20tried%20it%20all...%20reinstalling%20the%20app%20%2F%2F%20manual%20update%20of%20firmware%20%2F%20formatted%20the%20cards%20%2F%2F%20I%20have%20latest%20firmware%20and%20latest%20gopro%20app%20%2Fquik%26nbsp%3B%20..etc%20etc.%20then%20I%20finally%20start%20coming%20across%20these%20posts%20that%20pretty%20much%20point%20the%20finger%20at%20the%20android%209%20OS%20UPDATE%20and%20the%20inability%20of%20GOPRO%20to%20come%20up%20with%20a%20quick%20workiing%20solution.%20**bleep**..%20this%20is%20affecting%20a%20lot%20of%20people.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20have%20a%20lot%20of%20your%20gear%20and%20have%20shot%20in%20many%20remote%20places%20but%20now%2C%20this%20is%20the%202nd%20time%20I've%20been%20let%20down%20by%20go%20pro%20at%20a%20very%20important%20moment.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1st%20time--%20when%20I%20bought%20a%26nbsp%3B%20hero%205%20black%2C%20went%20sailing%20to%20the%20very%20remote%20Tonga%20Islands.%20I%20bought%20the%20camera%202%20days%20before%20leaving%2C%20downloaded%20the%20app%20and%20figured%20I%20would%20have%20plenty%20time%20to%20play%20with%20it%20on%20the%20boat.%20I%20wanted%20to%20use%20the%20gopro%20app%20to%20control%20the%20camera%20remotely%20but%20to%20my%20surprise%2C%20it%20was%20asking%20me%20to%20create%20an%20online%20account%20and%20log%20in%20to%20just%20connect%20to%20the%20camera.%20WTF%20%3F%3F%20I%20was%20off%20grid.%20no%20cell%20phone%20access%20%2C%20no%20internet%20access%20and%20given%20no%20option%20to%20bypass%20this%3B%20therefore%2C%20stuck%20because%20some%20%22smart%20guy%22%20decided%20that%20this%20would%20be%20a%20great%20feature%20on%20a%20software%20used%20by%20a%20camera%20that%20people%20take%20to%20remote%20places.%20Sacrificing%20the%20your%20fan%20base%20for%20wanting%20to%20know%20who%20uses%20your%20app%20and%20where.%20This%20took%20you%20guys%20months%20to%20change%20the%20app%20so%20you%20actually%20didn't%20have%20to%20log%20in%20to%20connect%20to%20the%20camera.%20YAY%20!!!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow--%20is%20the%202nd%20time--.%20The%20fusion%20worked%20with%20my%20phone%20and%20app%20for%2010%2B%20months.%20Since%20the%20Android%209%20update%20in%20Feb%202019%2C%20I%20can't%20see%20live%20feeds%20or%20previews%20from%20the%20fusion.%20I%20am%20about%20to%20take%20a%20big%20trip%20in%20July%20on%20my%20motorbike%20through%20North%20America%20(Canada%20%2F%20US)%20and%20have%20been%20patiently%20waiting%20for%20months%20for%20GOPRO%20to%20%22FIX%22%20this%20major%20BOOBOO%20so%20I%20can%20take%20the%20Fusion%20with%20me.%20It's%20an%20awesome%20camera%20but%20not%20when%20you%20can't%20edit%20or%20connect%20to%20it%20to%20view%20content%20using%20your%20phone.%20Then%20again%20....%20it's%20been%204%2B%20months.%20I%20am%20pretty%20much%20not%20expecting%20anything%20being%20fixed%20in%20the%20next%203%20weeks%20b4%20my%20trip.%20PLEASE%20PROVE%20ME%20WRONG%20!!!%20%3D)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20by%20nature%20a%20very%20patient%20person%20but%20all%20I%20keep%20on%20seeing%20that%20this%20problem%20will%20be%20passed%20onto%20%22THE%20TEAM%22.---%26nbsp%3B%20Is%20there%20a%20team%20%3F%3F%20---%20What%20other%20possible%20priority%20can%20they%20be%20woking%20on%20but%20the%20one%20that%20pretty%20much%20makes%20the%20cam%20useless%20on%20all%20Android%209%20OSs%20%3F%3F%20which%20is%20on%20pretty%20much%20every%20new%20android%20phone.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20fix%20this%20major%20problem%20soon%20as%20it%20is%20very%20frustrating.%20Lot%20of%20people%20now%20know%20of%20this%20problem%20which%20makes%20it%20difficult%20to%20resell%20the%20camera%20to%20android%20users.%20If%20nothing%20happens%20in%20the%20next%20few%20weeks%2C%20I%20will%20have%20no%20choice%20to%20buy%20another%20360%20by%20a%20different%20manufacturer.%20%3D(%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%20and%20I%20hope%20there%20is%20good%20news%20VERY%20soon%20for%20the%20masses.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGalaxy%20s8%26nbsp%3B%20sm-g950W%3C%2FP%3E%3CP%3Egopro%20app%205.2.2%3C%2FP%3E%3CP%3Efusion%20firmware%201.8%3C%2FP%3E%3CP%3EAndroid%209%20OS%3C%2FP%3E%3CP%3ETried%20all%20my%20SD%20cards%20that%20have%20previously%20worked%20on%20the%20fusion%20from%2032gb%20to%20128gb%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355053%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355053%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20issues%20you%20have%20encountered%20with%20your%20GoPro%20cameras.%20Thank%20you%20for%20sharing%20your%20observations.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYes%2C%20we%20have%20received%20reports%20about%20the%20the%20GoPro%20app%20not%20allowing%20some%20views%20from%20Fusion.%20Our%20dev%20team%20has%20been%20informed%20about%20this%20and%20is%20actually%20working%20to%20get%20the%20app%20updated.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAs%20for%20the%20Fusion%20camera%2C%20there%20was%20a%20version%202.0%20(Beta)%20that%20was%20released%20earlier%20this%20year.%20If%20you%20haven't%20updated%20to%20it%20yet%2C%20see%20if%20doing%20so%20would%20resolve%20the%20issue%20you%20are%20observing.%20There%20instructions%20and%20additional%20information%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-2-0-beta-update-for-your-gopro-fusion%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%20to%20guide%20you.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESome%20users%20have%20reported%20as%20well%20that%20they%20are%20able%20to%20use%20the%20Fusion%20with%20the%20app%2C%20only%20they%20chose%20a%20different%20camera%20from%20the%20list%20of%20cameras%20(say%20HERO7%20Black%20instead%20of%20Fusion).%20Since%20the%20newer%20version%20of%20the%20app%20is%20not%20available%20yet%2C%20see%20if%20doing%20this%20will%20help.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20what%20you%20find%20out%2C%20and%20feel%20free%20to%20post%20back%20for%20any%20further%20concerns%20or%20questions.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355132%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355132%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3ESorry%20to%20hear%20about%20the%20issues%20you%20have%20encountered%20with%20your%20GoPro%20cameras.%20Thank%20you%20for%20sharing%20your%20observations.%26nbsp%3B%3C%2FP%3E%3CP%3EYes%2C%20we%20have%20received%20reports%20about%20the%20the%20GoPro%20app%20not%20allowing%20some%20views%20from%20Fusion.%20Our%20dev%20team%20has%20been%20informed%20about%20this%20and%20is%20actually%20working%20to%20get%20the%20app%20updated.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20for%20the%20Fusion%20camera%2C%20there%20was%20a%20version%202.0%20(Beta)%20that%20was%20released%20earlier%20this%20year.%20If%20you%20haven't%20updated%20to%20it%20yet%2C%20see%20if%20doing%20so%20would%20resolve%20the%20issue%20you%20are%20observing.%20There%20instructions%20and%20additional%20information%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-2-0-beta-update-for-your-gopro-fusion%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%20to%20guide%20you.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESome%20users%20have%20reported%20as%20well%20that%20they%20are%20able%20to%20use%20the%20Fusion%20with%20the%20app%2C%20only%20they%20chose%20a%20different%20camera%20from%20the%20list%20of%20cameras%20(say%20HERO7%20Black%20instead%20of%20Fusion).%20Since%20the%20newer%20version%20of%20the%20app%20is%20not%20available%20yet%2C%20see%20if%20doing%20this%20will%20help.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELet%20us%20know%20what%20you%20find%20out%2C%20and%20feel%20free%20to%20post%20back%20for%20any%20further%20concerns%20or%20questions.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3EMarius%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EHi%20Marius%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20a%20very%20speedy%20reply.%20I%20am%20so%20sorry%20you%20have%20the%20job%20of%20listening%20to%20everybody's%20problems.%20I've%20had%20many%20good%20times%20with%20GOPROS%20but%20this%20problem%20is%20really%20frustrating%20as%20it%20pretty%20much%20bricks%20the%20cam.%20Trying%20to%20connect%20the%20fusion%20to%20the%20fusion%20app%20on%20windows%20is%20a%2050%2F50%20at%20best.%20most%20of%20the%20times%20it%20cannot%20find%20the%20camera.%20This%20is%20windows%2010%2C%20multibple%20computers%20%2C%20multibple%20friends.%20So%20the%20phone%20was%20the%20best%20way%20to%20get%20the%20pictures%20off%20the%20FUSION.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20updated%20to%20the%20beta%20fw%202.0%20as%20you%20suggested%20but%20it%20did%20not%20resolve%20the%20problem.%20Still%20getting%20black%20screen%20on%20live%20feed%20and%20previews.%20I%20hope%20your%20new%20version%20of%20the%20app%20resolves%20the%20problem%20soon.%20Any%20ideas%20when%20it%20might%20be%20available%20%3F%3F%20few%20days...%20weeks%26nbsp%3B%20%3F%3F%20It's%20already%20been%20months.%20I%20just%20need%20to%20know%20if%20I%20have%20to%20go%20to%20plan%20B%20for%20another%20camera%20for%20my%20bucketlist%20trip%20of%20living%20on%20my%20motorbike%20for%20the%20summer%20hopping%20around%20North%20America.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJ.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355133%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355133%22%20slang%3D%22en-US%22%3E%3CP%3EAppreciate%20you%20going%20through%20the%20recommended%20steps%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106424%22%20target%3D%22_blank%22%3E%40moewfugh%3C%2FA%3E.%20Have%20you%20been%20able%20to%20try%20re-pairing%20your%20Fusion%20with%20your%20phone%20and%20not%20choosing%20Fusion%20but%20a%20different%20camera%20instead%3F%20How%20did%20it%20go%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAt%20this%20time%2C%20we%20do%20not%20have%20information%20regarding%20when%20the%20new%20version%20of%20the%20app%20will%20be%20released.%20We%20will%20definitely%20post%20about%20it%20here.%20Alternatively%2C%20you%20may%20watch%20out%20for%20updates%20through%20this%20link%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FSoftware-Update-Release-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Release%20Information%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355225%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355225%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3EAppreciate%20you%20going%20through%20the%20recommended%20steps%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106424%22%20target%3D%22_blank%22%3E%40moewfugh%3C%2FA%3E.%20Have%20you%20been%20able%20to%20try%20re-pairing%20your%20Fusion%20with%20your%20phone%20and%20not%20choosing%20Fusion%20but%20a%20different%20camera%20instead%3F%20How%20did%20it%20go%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAt%20this%20time%2C%20we%20do%20not%20have%20information%20regarding%20when%20the%20new%20version%20of%20the%20app%20will%20be%20released.%20We%20will%20definitely%20post%20about%20it%20here.%20Alternatively%2C%20you%20may%20watch%20out%20for%20updates%20through%20this%20link%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FSoftware-Update-Release-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Release%20Information%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EI%20reset%20the%20camera%20and%20the%20app%20(deleted%20the%20Fusion%20from%20the%20active%20camera%20list%20and%20from%20wifi%20devices)%20when%20adding%20a%20new%20camera%20to%20the%20list%20it%20does%20not%20matter%20what%20camera%20I%20choose.%20Once%20paired%2C%20the%20app%20detects%20it%20as%20a%20FUSION%20and%20problem%20is%20still%20there%20%3D(.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20appreciate%20your%20reply%20but%20at%20this%20time%20I've%20probably%20spent%202%2B%20full%20days%20trying%20everything%20from%20every%20forum%20and%20also%20what%20you%20have%20suggested.%20from%20the%20sounds%20of%20it%2C%20if%20you%20do%20not%20have%20the%20info%20on%20when%20such%20a%20pivotal%20fix%20will%20be%20done%2C%20it%20should%20be%20safe%20to%20assume%20that%20it%20will%20not%20be%20in%20any%20upcoming%20days.%20I%20am%20still%20hoping%20for%20a%20miracle%20as%20I%20really%20got%20to%20know%20the%20fusion%20over%20the%20past%20year%2B.%20I%20really%20figured%20out%26nbsp%3B%20where%20to%20place%20it%20to%20get%20certain%20lense%20distortions%20and%20would%20love%20to%20still%20take%20it%20on%20my%20trip.%20I%20love%20being%20able%20to%20record%20where%20the%20phone%20is%20looking%20during%20editing.%20Best%20feature%20ever.%20But%20only%20when%20the%20whole%20thing%20works%20as%20it%20used%20to.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3D(%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJ.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355230%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355230%22%20slang%3D%22en-US%22%3E%3CP%3EAgreed%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106424%22%20target%3D%22_blank%22%3E%40moewfugh%3C%2FA%3E.%20Thank%20you%20for%20patiently%20doing%20the%20troubleshooting%20steps.%20We%20will%20post%20at%20once%20when%20the%20app%20is%20released.%20Please%20watch%20out%20for%20it.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355265%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355265%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355273%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355273%22%20slang%3D%22en-US%22%3EJust%20tried%20to%20view%20the%20downloaded%20videos%20from%20my%20go%20pro%20fusion%20that%20were%20saved%20on%20my%20phone%20to%20edit%20on%20the%20app.%20I%20hear%20audio%20but%20video%20is%20all%20black%20screen.%20I%20just%20updated%20my%20note%209%20with%20the%20latest%20software%20last%20night.%20I%20was%20able%20to%20view%20the%20files%20on%20Friday.%20Just%20adding%20more%20insight%20to%20the%20issue%20that%20others%20seem%20to%20be%20having%20as%20well.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355310%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355310%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20also%20sooo%20frustrated%20with%20this%20problem.%3CBR%20%2F%3EI%20basically%20never%20use%20my%20fusion%20anymore%20because%20downloading%20everything%20on%20the%20pc%20and%20then%20converting%20and%20then%20editing%20is%20just%20too%20troublesome.%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20Android%20app%20is%20really%20what%20sells%20the%20camera%20for%20me.%3C%2FP%3E%3CP%3EAnd%20it's%20been%20MONTHS%20it%20stopped%20working%20%3A%2F%3C%2FP%3E%3CP%3EYou%20saying%20you're%20working%20on%20it%2C%20but%20very%20soon%20Google%20(I%20have%20a%20Pixel%202XL)%20is%20going%20to%20release%20the%20new%20version%20of%20Android...%20and%20then%20the%20problem%20will%20start%20over!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355457%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355457%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106539%22%20target%3D%22_blank%22%3E%40boldbluff83%3C%2FA%3E%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93756%22%20target%3D%22_blank%22%3E%40fedevit%3C%2FA%3E%20for%20your%20inputs.%20We%20will%20pass%20these%20along%20to%20the%20team.%20For%20updates%20on%20the%20app%2C%20you%20may%20refer%20to%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FSoftware-Update-Release-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Release%20Information%3C%2FA%3E%26nbsp%3B.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-357551%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357551%22%20slang%3D%22en-US%22%3EAny%20update%20on%20what%20the%20issue%20is%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-357649%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357649%22%20slang%3D%22en-US%22%3EI%20just%20purchased%20this%20a%20lil%20over%20a%20month%20ago.%20My%20period%20to%20return%20the%20fusion%20expired%20June%202nd.%20Is%20there%20a%20way%20to%20that%20I%20can%20get%20refunded%20or%20trade%20in%20for%20a%207%3F%20Please%20advise.%20I%20have%20had%20great%20faith%20in%20Go%20pro%20products%20up%20until%20this%20purchase.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-358791%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358791%22%20slang%3D%22en-US%22%3E%3CP%3EOur%20Support%20Team%20should%20be%20able%20to%20help%20you%20out.%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106539%22%20target%3D%22_blank%22%3E%40boldbluff83%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EPlease%20reach%20out%20to%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-368123%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-368123%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Gopro%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20purchased%20Gopro%20Fusion%20yesterday.%20I%20use%20Samsung%20Galaxy%20Note%209%2C%20and%20having%20the%20same%20%22black%20screen%22%20issue%20mentioned%20by%20the%20others.%20I%20am%20unable%20to%20see%20any%20preview%20on%20the%20screen.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20camera%20works%20fine%20with%20my%20roommates%20iPhone-10.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20unrealistic%20for%20me%20to%20change%20my%20cellphone%20to%20be%20able%20to%20use%20the%20Camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20there%20any%20possible%20quick%20updates%20(fix)%20available%20in%20near%20future%3F%26nbsp%3B%3C%2FP%3E%3CP%3EOtherwise%2C%20I%20might%20need%20to%20return%20the%20camera%20this%20week.%26nbsp%3B%3CIMG%20id%3D%22smileysad%22%20class%3D%22emoticon%20emoticon-smileysad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-sad.png%22%20alt%3D%22Smiley%20Sad%22%20title%3D%22Smiley%20Sad%22%20%2F%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-369379%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-369379%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F111014%22%20target%3D%22_blank%22%3E%40didar91%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThere%20is%20a%20recently%20released%20update%20on%20the%20GoPro%20app.%3C%2FP%3E%0A%0A%3CP%3EPlease%20make%20sure%20you%20have%20the%20latest%20version.%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20this%20makes%20a%20difference.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Re: Android 9 update breaks gopro fusion video editing.

< DISCLAIMER: I am trying to be as positive as I can >

 

Is this a joke ??

a $1000 CAD camera and you 'GoPro" can't figure out in 4+ months why the new OS is bricking the fusion ??

 

I have a galaxy s8.and  I've tried it all... reinstalling the app // manual update of firmware / formatted the cards // I have latest firmware and latest gopro app /quik  ..etc etc. then I finally start coming across these posts that pretty much point the finger at the android 9 OS UPDATE and the inability of GOPRO to come up with a quick workiing solution. **bleep**.. this is affecting a lot of people.

I have a lot of your gear and have shot in many remote places but now, this is the 2nd time I've been let down by go pro at a very important moment.

 

1st time-- when I bought a  hero 5 black, went sailing to the very remote Tonga Islands. I bought the camera 2 days before leaving, downloaded the app and figured I would have plenty time to play with it on the boat. I wanted to use the gopro app to control the camera remotely but to my surprise, it was asking me to create an online account and log in to just connect to the camera. WTF ?? I was off grid. no cell phone access , no internet access and given no option to bypass this; therefore, stuck because some "smart guy" decided that this would be a great feature on a software used by a camera that people take to remote places. Sacrificing the your fan base for wanting to know who uses your app and where. This took you guys months to change the app so you actually didn't have to log in to connect to the camera. YAY !!!!

 

Now-- is the 2nd time--. The fusion worked with my phone and app for 10+ months. Since the Android 9 update in Feb 2019, I can't see live feeds or previews from the fusion. I am about to take a big trip in July on my motorbike through North America (Canada / US) and have been patiently waiting for months for GOPRO to "FIX" this major BOOBOO so I can take the Fusion with me. It's an awesome camera but not when you can't edit or connect to it to view content using your phone. Then again .... it's been 4+ months. I am pretty much not expecting anything being fixed in the next 3 weeks b4 my trip. PLEASE PROVE ME WRONG !!! =)

 

I am by nature a very patient person but all I keep on seeing that this problem will be passed onto "THE TEAM".---  Is there a team ?? --- What other possible priority can they be woking on but the one that pretty much makes the cam useless on all Android 9 OSs ?? which is on pretty much every new android phone.

 

Please fix this major problem soon as it is very frustrating. Lot of people now know of this problem which makes it difficult to resell the camera to android users. If nothing happens in the next few weeks, I will have no choice to buy another 360 by a different manufacturer. =(

 

Cheers and I hope there is good news VERY soon for the masses.

 

Galaxy s8  sm-g950W

gopro app 5.2.2

fusion firmware 1.8

Android 9 OS

Tried all my SD cards that have previously worked on the fusion from 32gb to 128gb

 

 

GoPro
Posts: 8,225

Re: Android 9 update breaks gopro fusion video editing.

Sorry to hear about the issues you have encountered with your GoPro cameras. Thank you for sharing your observations. 

Yes, we have received reports about the the GoPro app not allowing some views from Fusion. Our dev team has been informed about this and is actually working to get the app updated. 

 

As for the Fusion camera, there was a version 2.0 (Beta) that was released earlier this year. If you haven't updated to it yet, see if doing so would resolve the issue you are observing. There instructions and additional information here to guide you. 

 

Some users have reported as well that they are able to use the Fusion with the app, only they chose a different camera from the list of cameras (say HERO7 Black instead of Fusion). Since the newer version of the app is not available yet, see if doing this will help. 

 

Let us know what you find out, and feel free to post back for any further concerns or questions. 

 

Thanks, 
Marius

Tourist
Posts: 3

Re: Android 9 update breaks gopro fusion video editing.

[ Edited ]

@mariustanya wrote:

Sorry to hear about the issues you have encountered with your GoPro cameras. Thank you for sharing your observations. 

Yes, we have received reports about the the GoPro app not allowing some views from Fusion. Our dev team has been informed about this and is actually working to get the app updated. 

 

As for the Fusion camera, there was a version 2.0 (Beta) that was released earlier this year. If you haven't updated to it yet, see if doing so would resolve the issue you are observing. There instructions and additional information here to guide you. 

 

Some users have reported as well that they are able to use the Fusion with the app, only they chose a different camera from the list of cameras (say HERO7 Black instead of Fusion). Since the newer version of the app is not available yet, see if doing this will help. 

 

Let us know what you find out, and feel free to post back for any further concerns or questions. 

 

Thanks, 
Marius


Hi Marius,

 

Thank you for a very speedy reply. I am so sorry you have the job of listening to everybody's problems. I've had many good times with GOPROS but this problem is really frustrating as it pretty much bricks the cam. Trying to connect the fusion to the fusion app on windows is a 50/50 at best. most of the times it cannot find the camera. This is windows 10, multibple computers , multibple friends. So the phone was the best way to get the pictures off the FUSION.

 

I updated to the beta fw 2.0 as you suggested but it did not resolve the problem. Still getting black screen on live feed and previews. I hope your new version of the app resolves the problem soon. Any ideas when it might be available ?? few days... weeks  ?? It's already been months. I just need to know if I have to go to plan B for another camera for my bucketlist trip of living on my motorbike for the summer hopping around North America.

 

Cheers,

 

J.

 

 

GoPro
Posts: 8,225

Re: Android 9 update breaks gopro fusion video editing.

Appreciate you going through the recommended steps, @moewfugh. Have you been able to try re-pairing your Fusion with your phone and not choosing Fusion but a different camera instead? How did it go?

 

At this time, we do not have information regarding when the new version of the app will be released. We will definitely post about it here. Alternatively, you may watch out for updates through this link Software Update Release Information

 

 

Tourist
Posts: 3

Re: Android 9 update breaks gopro fusion video editing.


@mariustanya wrote:

Appreciate you going through the recommended steps, @moewfugh. Have you been able to try re-pairing your Fusion with your phone and not choosing Fusion but a different camera instead? How did it go?

 

At this time, we do not have information regarding when the new version of the app will be released. We will definitely post about it here. Alternatively, you may watch out for updates through this link Software Update Release Information

 

 


I reset the camera and the app (deleted the Fusion from the active camera list and from wifi devices) when adding a new camera to the list it does not matter what camera I choose. Once paired, the app detects it as a FUSION and problem is still there =(.

 

I appreciate your reply but at this time I've probably spent 2+ full days trying everything from every forum and also what you have suggested. from the sounds of it, if you do not have the info on when such a pivotal fix will be done, it should be safe to assume that it will not be in any upcoming days. I am still hoping for a miracle as I really got to know the fusion over the past year+. I really figured out  where to place it to get certain lense distortions and would love to still take it on my trip. I love being able to record where the phone is looking during editing. Best feature ever. But only when the whole thing works as it used to.

 

=(

 

J.

 

 

GoPro
Posts: 8,225

Re: Android 9 update breaks gopro fusion video editing.

Agreed, @moewfugh. Thank you for patiently doing the troubleshooting steps. We will post at once when the app is released. Please watch out for it. Thanks!

Tourist
Posts: 5

Re: Android 9 update breaks gopro fusion video editing.

 
Tourist
Posts: 5

Re: Android 9 update breaks gopro fusion video editing.

Just tried to view the downloaded videos from my go pro fusion that were saved on my phone to edit on the app. I hear audio but video is all black screen. I just updated my note 9 with the latest software last night. I was able to view the files on Friday. Just adding more insight to the issue that others seem to be having as well.