Android 9 update breaks gopro fusion video editing. [ New ]

[mariustanya]

@jameslouie1 - There are troubleshooting steps here  that might help re-pair your phone with your camera. Please have a go at them and let us know how it works out. Thanks!

[sonerkinaci]

Hi, I have 3 gopro fusion. I am using recommended sd cards. Fusion studio and new iPad pro still works well with camera. But my updated Samsung Note 9 stopped working after android 9 update.

[jameslouie1]

Thanks for your response but I've been visited that page. 

Gopro Hero 5 doesnt have "Change Wifi Band" options, neither my phone which is Android 9.

There is no options to change my Wifi band to 2.4ghz.

My phone is Samsung A50 (Android 9)

I have Gopro Hero 5 black

Location: Philippines

[mariustanya]

Thank you for the details, @sonerkinaci. Our team is already looking into the issue. 

@jameslouie1. Have you been able to perform the other steps on the troubleshooting article? If you haven't yet, please do so. We'd love to hear back from you. 

[fedevit]

Hello. I have the same issue. On google pixel 2xl.
I see the preview thumbnail. But if I try playing the video, all I get is a black screen.

Is there a way to fix this? Thank you

[grandstorm85654]

GoPro support as you can see from the multiple replies, your app doesn't work with the latest version of android. Do you have any idea when you'll fix this issue? This is super frustrating, I feel like I wasted my money.

[aragon1006]

Hi @fedevit @grandstorm85654

Sorry if its taking longer than usual.

Would you mind clearing the cache on the app? **Do not select Clear Data.**

See if this helps.

Thanks!
Ej

[jameslouie1]

It didn't work. I believe the apps is not yet compatible with android 9 yet. Hope they will fix this on the next update since android 9 is available mostly on new phones. 

It works on android 7. no problem... hope you can forward this to the App dev team.