Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-307901%22%20slang%3D%22en-US%22%3EAndroid%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307901%22%20slang%3D%22en-US%22%3EI%20have%20a%20Samsung%20note%209.%20Last%20week%20I%20can%20edit%20and%20watch%20my%20360%20videos%20of%20my%20gopro%20fusions.%20After%20the%20latest%20android%209%20update%2C%20now%20I%20have%20a%20black%20screen%20for%20my%20360%20videos.%20What%20can%20I%20do%20to%20solve%20this.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-307901%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308094%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308094%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92038%22%20target%3D%22_blank%22%3E%40sonerkinaci%3C%2FA%3E.%20Which%20version%20of%20GoPro%20App%20do%20you%20have%20installed%3F%20Is%20there%20any%20error%20message%20associated%20with%20the%20black%20screen%3F%20Does%20killing%20the%20app%20help%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308191%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308191%22%20slang%3D%22en-US%22%3E%3CP%3Ethe%20version%20of%20gopro%20app%20is%205.1.1(7727).%20there%20is%20no%20error%20message.%20android%20system%20normally%20doesn't%20work%20on%20360%20videos.%20but%20they%20fixed%20it%20a%20couple%20of%20weeks%20ago.%20but%20the%20new%20version%20of%20android%20program(android%209%20pie)%20broke%20the%20fixation%20of%20360%20video%20viewing%20and%20editing.%20thanks%20for%20your%20help.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308852%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308852%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20details%20you%20provided%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92038%22%20target%3D%22_blank%22%3E%40sonerkinaci%3C%2FA%3E.%20We%20will%20pass%20this%20along%20to%20the%20team%20and%20see%20what%20could%20be%20done.%20If%20available%2C%20will%20you%20be%20able%20to%20verify%20if%20Fusion%20file%20editing%20is%20still%20possible%20with%20an%20Android%208%20device%3F%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309839%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309839%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue.%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20system%20got%20updated%20from%208%20to%209%20all%20spherical%20videos%20got%20dark.%20However%20there%20is%20a%20preview%20picture%20on%20each%20of%20them.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E---------------------------------------------%3C%2FP%3E%3CP%3EPhone%3A%20Google%20Pixel%201st.%3C%2FP%3E%3CP%3ESystem%3A%20Android%26nbsp%3B9%20with%20latest%20update.%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5806i8A5429E40486C045%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22photo_2019-02-22_16-38-57.jpg%22%20title%3D%22photo_2019-02-22_16-38-57.jpg%22%20width%3D%22356%22%20height%3D%22387%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EApp%20vertion%3A%205.11%20(7727)%3C%2FP%3E%3CP%3EApp%20ID%3A%26nbsp%3B3d4dfd6c-4f94-4e4a-8e7b-fab51c1de277%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311779%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311779%22%20slang%3D%22en-US%22%3EI%20too%20have%20the%20same%20issue%2C%20I%20just%20purchased%20a%20fusion%20yesterday%20and%20had%20a%20great%20time%20getting%20to%20know%20how%20to%20use%20it%2C%20my%20galaxy%20S9%2B%20updated%20to%20android%209%20pie%20overnight%20and%20now%20all%20I%20get%20is%20a%20black%20screen%20similar%20to%20what%20is%20mentioned%20above.%3CBR%20%2F%3EI%20have%20noticed%20that%20it%20seems%20to%20not%20be%20connecting%20via%20Bluetooth%20as%20well%2C%20but%20the%20black%20screen%20shows%20up%20on%20both%20local%20and%20gopro%20files%20so%20maybe%20it%20is%20an%20isolated%20issue.%20I%20also%20got%20a%20notification%20of%20device%20incompatibility%20that%20popped%20up%20once%2C%20haven't%20seen%20it%20again.%3CBR%20%2F%3EIt%20really%20sucks%20to%20get%20such%20an%20awesome%20product%20only%20to%20have%20it%20break%20on%20you%20the%20next%20day%2C%20so%20any%20assistance%20on%20a%20fix%20would%20be%20really%20awesome.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312154%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312154%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Everyone!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ETo%20isolate%20the%20issue%20further%2C%20we'd%20like%20to%20ask%20you%20to%20format%20the%20SD%20cards%20then%20do%20some%20test%20recordings%20then%20try%20to%20download%2Fplay%20the%20files%20again.%3C%2FP%3E%0A%0A%3CP%3EMake%20sure%20to%20save%2Fcopy%20important%20files%20to%20a%20computer.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312578%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312578%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20formatted%20both%20cards%20to%20ExFAT%20(it%20was%20a%20full%20format%2C%20took%20a%20couple%20hours%20to%20do)%2C%20and%20attempted%20to%20both%20record%20and%20take%20photos%20in%20360%C2%B0%2C%20in%20both%20cases%20the%20file%20is%20created%2C%20but%20on%20the%20phone%20it%20shows%20up%20with%20a%20thumbnail%2C%20but%20when%20trying%20to%20view%20it%2C%20there%20is%20still%20only%20a%20black%20screen.%20The%20same%20happens%20when%20viewing%20the%20camera%20feed%20live%20with%20the%20phone.%20I%20also%20tried%20connecting%20my%20roommates%20galaxy%20S8%20(which%20is%20still%20running%20android%208)%20and%20it%20worked%20perfectly%20fine.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312716%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312716%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92978%22%20target%3D%22_blank%22%3E%40pyr0knight1%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20testing%20it%20out.%3C%2FP%3E%0A%0A%3CP%3EWe%20have%20shared%20this%20to%20the%20team%20in%20charge.%20We'll%20have%20this%20post%20updated%20once%20we%20have%20additional%20information.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-315889%22%20slang%3D%22fr-FR%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20video%20editing%20fusion.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-315889%22%20slang%3D%22fr-FR%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EI've%20got%20the%20same%20issue%20on%20my%20S8%20since%20the%20last%20system%20update%20last%20week%3A%20a%20preview%20is%20visible%20(static%20preview)%2C%20but%20there%20is%20a%20black%20screen%20when%20playing%20a%20video.%20Black%20screen%20also%20when%20connecting%20to%20camera.%20I've%20got%20the%20last%20version%20of%20the%20Gopro%20app.%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3EOlivier%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-319086%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319086%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I%20can%20confirm%20this%20is%20also%20happening%20to%20me%20on%20Android%20version%209.%20Hopefully%20a%20fix%20will%20come%20soon!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-319889%22%20slang%3D%22fr-FR%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20video%20editing%20fusion.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319889%22%20slang%3D%22fr-FR%22%3E%3CP%3EHello%2C%26nbsp%3B%3C%2FP%3E%3CP%3EI%20also%20have%20the%20same%20problem%20since%20the%20update%20of%20android%20...%20black%20screen%20when%20I%20want%20to%20view%20my%20files%20iages%20or%20videos%20...%20even%20live%2C%20what%20to%20do%20%3F%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325654%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325654%22%20slang%3D%22en-US%22%3ESame%20here%20no%20live%20view%20just%20black%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325856%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325856%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20similar%20issue%20with%20my%20GoPro%20hero%205%2C%20I%20cant%20connect%20to%20the%20app%2C%20my%20phone%20is%20Samsung%20A50%20(Android%209)%3C%2FP%3E%3CP%3EIt%20says%20Wifi%20band%20needs%20to%20lower%20down%20to%202.4ghz%20%2C%20but%20gopro%205%20dont%20have%20that%20option%20as%20well%20as%20my%20phone.%20Hope%20they%20will%20find%20a%20solution%20for%20this.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325924%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325924%22%20slang%3D%22en-US%22%3EMe%20too%2C%20i%20have%20the%20same%20issue.%3CBR%20%2F%3E%3CBR%20%2F%3EAfter%20system%20got%20updated%20my%20S8%2B%20from%208%20to%209%20all%20spherical%20videos%20got%20dark.%20However%20there%20is%20a%20preview%20picture%20on%20each%20of%20them.%20And%20i%20cannot%20downgrade%20my%20S8%2B%20from%20Pie%20to%20Oreo%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325932%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325932%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Everyone.%20Thank%20you%20for%20the%20details%20that%20you%20provided.%20We%20have%20brought%20this%20to%20the%20team%20and%20we%20are%20still%20waiting%20for%20an%20update.%20While%20we%20are%20at%20it%2C%20we%20would%20like%20to%20gather%20more%20details.%20By%20any%20chance%2C%20have%20you%20been%20able%20to%20test%20your%20Fusion%20files%20through%20GoPro%20Fusion%20Studio%3F%20Are%20you%20able%20to%20see%20thumbnails%2C%20as%20well%20as%20the%20complete%20video%2Ffootage%20when%20played%20back%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20you%20updated%20to%20the%20latest%20version%20(v5.2.1)%26nbsp%3B%20of%20the%20GoPro%20App%3F%20Please%20also%20confirm%20if%20you%20are%20using%20recommended%20SD%20cards%20according%20to%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elist%3C%2FA%3E.%2C%20and%20if%20you%20have%20already%20tried%20formatting%20the%20cards%20prior%20to%20using%20them%20again.%26nbsp%3BWe%20would%20appreciate%20any%20input%20from%20you%20as%20they%20will%20help%20as%20isolate%20the%20cause%20of%20the%20trouble.%20Many%20thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325949%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325949%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97273%22%20target%3D%22_blank%22%3E%40jameslouie1%3C%2FA%3E%20-%20There%20are%20troubleshooting%20steps%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FGoPro-App-Camera-Connection-Troubleshooting%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%26nbsp%3B%3C%2FA%3E%26nbsp%3Bthat%20might%20help%20re-pair%20your%20phone%20with%20your%20camera.%20Please%20have%20a%20go%20at%20them%20and%20let%20us%20know%20how%20it%20works%20out.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-326004%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-326004%22%20slang%3D%22en-US%22%3EHi%2C%20I%20have%203%20gopro%20fusion.%20I%20am%20using%20recommended%20sd%20cards.%20Fusion%20studio%20and%20new%20iPad%20pro%20still%20works%20well%20with%20camera.%20But%20my%20updated%20Samsung%20Note%209%20stopped%20working%20after%20android%209%20update.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-326287%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-326287%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20your%20response%20but%20I've%20been%20visited%20that%20page.%26nbsp%3B%3C%2FP%3E%3CP%3EGopro%20Hero%205%20doesnt%20have%20%22Change%20Wifi%20Band%22%20options%2C%20neither%20my%20phone%20which%20is%20Android%209.%3C%2FP%3E%3CP%3EThere%20is%20no%20options%20to%20change%20my%20Wifi%20band%20to%202.4ghz.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20phone%20is%20Samsung%20A50%20(Android%209)%3C%2FP%3E%3CP%3EI%20have%20Gopro%20Hero%205%20black%3C%2FP%3E%3CP%3ELocation%3A%20Philippines%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-327421%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327421%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20details%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92038%22%20target%3D%22_blank%22%3E%40sonerkinaci%3C%2FA%3E.%20Our%20team%20is%20already%20looking%20into%20the%20issue.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97273%22%20target%3D%22_blank%22%3E%40jameslouie1%3C%2FA%3E.%20Have%20you%20been%20able%20to%20perform%20the%20other%20steps%20on%20the%20troubleshooting%20article%3F%20If%20you%20haven't%20yet%2C%20please%20do%20so.%20We'd%20love%20to%20hear%20back%20from%20you.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-327971%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327971%22%20slang%3D%22en-US%22%3EHello.%20I%20have%20the%20same%20issue.%20On%20google%20pixel%202xl.%3CBR%20%2F%3EI%20see%20the%20preview%20thumbnail.%20But%20if%20I%20try%20playing%20the%20video%2C%20all%20I%20get%20is%20a%20black%20screen.%3CBR%20%2F%3E%3CBR%20%2F%3EIs%20there%20a%20way%20to%20fix%20this%3F%20Thank%20you%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-328039%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-328039%22%20slang%3D%22en-US%22%3E%3CP%3EGoPro%20support%20as%20you%20can%20see%20from%20the%20multiple%20replies%2C%20your%20app%20doesn't%20work%20with%20the%20latest%20version%20of%20android.%20Do%20you%20have%20any%20idea%20when%20you'll%20fix%20this%20issue%3F%20This%20is%20super%20frustrating%2C%20I%20feel%20like%20I%20wasted%20my%20money.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329213%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329213%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93756%22%20target%3D%22_blank%22%3E%40fedevit%3C%2FA%3E%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F95214%22%20target%3D%22_blank%22%3E%40grandstorm85654%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20if%20its%20taking%20longer%20than%20usual.%3C%2FP%3E%0A%0A%3CP%3EWould%20you%20mind%20clearing%20the%20cache%20on%20the%20app%3F%20**Do%20not%20select%20Clear%20Data.**%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20this%20helps.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329372%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329372%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20didn't%20work.%20I%20believe%20the%20apps%20is%20not%20yet%20compatible%20with%20android%209%20yet.%20Hope%20they%20will%20fix%20this%20on%20the%20next%20update%20since%20android%209%20is%20available%20mostly%20on%20new%20phones.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20works%20on%20android%207.%20no%20problem...%20hope%20you%20can%20forward%20this%20to%20the%20App%20dev%20team.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329490%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329490%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20update%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97273%22%20target%3D%22_blank%22%3E%40jameslouie1%3C%2FA%3E.%20This%20is%20noted.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329578%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329578%22%20slang%3D%22en-US%22%3EPlease%20take%20note.%20Im%20using%20samsung%20A50%20(android%209)%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331760%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331760%22%20slang%3D%22en-US%22%3Ehero%205%20black%3CBR%20%2F%3Ehero%207%20black%3CBR%20%2F%3E%3CBR%20%2F%3Eto%20galaxy%20s8%20plus%3CBR%20%2F%3E%3CBR%20%2F%3Ejust%20sits%20at%200%25%20when%20trying%20to%20get%20my%20media%20to%20my%20phone.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331902%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331902%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99059%22%20target%3D%22_blank%22%3E%40inittowinit425%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIs%20there%20a%20chance%20that%20the%20app%20was%20moved%20to%20your%20phone's%20external%20storage%3F%3C%2FP%3E%0A%0A%3CP%3EIf%20this%20is%20the%20case%2C%20please%20have%20it%20moved%20back%20to%20the%20internal%20storage%20then%20try%20again.%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-351547%22%20slang%3D%22pt-BR%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351547%22%20slang%3D%22pt-BR%22%3E%3CP%3EWhere%20is%20the%20new%20version%20of%20the%20GoPro%20app%3F%20We%20are%20in%20june%2C%20and%20the%20last%20update%20of%20the%20app%20was%20in%20april%205.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20can%20not%20edit%20my%20fusion%20videos%20and%20pics%20in%20my%20note9%20since%20this%20android%209%20update.%20Before%20this%20android%20update%20the%20app%20was%20working%20perfectly%2C%20but%20right%20now%2C%20I%20just%20see%20the%20thumbnail%20of%20my%20360%20media%2C%20and%20not%20the%20360%20media.%20The%20other%20cameras%20like%20my%20hero7%20black%20and%20hero6%20black%20are%20working%20well.%20I%20can%20see%20the%20thumbnail%20and%20the%20media%20of%20them.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYeah%2C%20my%20sd%20cards%20are%20on%20the%20list%2C%20and%20I%20can%20edit%20my%20media%20in%20my%20the%20fusion%20app%20for%20desktop%2C%20but%20I'd%20like%20to%20edit%20them%20in%20my%20note9%20too.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20are%20many%20more%20resources%20to%20edit%20the%20360%20media%20on%20the%20gopro%20app%20in%20my%20note9%20than%20on%20the%20fusion%20app%20for%20desktop%2C%20so%20please%20fix%20it%20guys!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-351575%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351575%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105309%22%20target%3D%22_blank%22%3E%40rschardong%3C%2FA%3E.%20Has%20your%20mobile%20device%20worked%20with%20Fusion%20through%20the%20GoPro%20App%20before%3F%20Is%20the%20specific%20model%20of%20your%20Note9%20included%20in%20the%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-supported-devices%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elist%20of%20devices%3C%2FA%3E%20supported%20by%20Fusion%3F%20Which%20version%20is%20your%20device%20running%20on%3F%20We%20are%20awaiting%20an%20update%20to%20the%20GoPro%20App%20to%20be%20released%20soon.%20We%20do%20not%20have%20specifics%20at%20this%20time%20but%20you%20can%20always%20check%20for%20new%20information%20through%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FSoftware-Update-Release-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%3C%2FA%3E.%20Hope%20to%20hear%20back%20from%20you.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-352003%22%20slang%3D%22pt-BR%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-352003%22%20slang%3D%22pt-BR%22%3E%3CP%3EYeah%20it%20worked%20well%20for%203%20moths%20(december%2C%20january%20and%20february)%20with%20my%20fusion.%20No%20crashs%2C%20no%20bugs.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20note9%20model%20is%20SM-N960U1%2C%20the%20closer%20model%20that%20is%20on%20the%20list%20is%20SM-N960U1.%20But%20I%20do%20not%20think%20so%20it's%20the%20problem%20because%20the%20app%20worked%20realtime%20before%20the%20android%209%20update.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20using%20the%205.2.2.%20version%20of%20the%20gopro%20app%20that%20was%20updated%20in%20april%205%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-352215%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-352215%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20noted%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105309%22%20target%3D%22_blank%22%3E%40rschardong%3C%2FA%3E.%20We%20will%20pass%20this%20along%20to%20the%20team.%20Thank%20you%20for%20the%20details%20you%20provided.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354975%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354975%22%20slang%3D%22en-US%22%3E%3CP%3E%26lt%3B%20DISCLAIMER%3A%20I%20am%20trying%20to%20be%20as%20positive%20as%20I%20can%20%26gt%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20this%20a%20joke%20%3F%3F%3C%2FP%3E%3CP%3Ea%20%241000%20CAD%20camera%20and%20you%20'GoPro%22%20can't%20figure%20out%20in%204%2B%20months%20why%20the%20new%20OS%20is%20bricking%20the%20fusion%20%3F%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20galaxy%20s8.and%26nbsp%3B%20I've%20tried%20it%20all...%20reinstalling%20the%20app%20%2F%2F%20manual%20update%20of%20firmware%20%2F%20formatted%20the%20cards%20%2F%2F%20I%20have%20latest%20firmware%20and%20latest%20gopro%20app%20%2Fquik%26nbsp%3B%20..etc%20etc.%20then%20I%20finally%20start%20coming%20across%20these%20posts%20that%20pretty%20much%20point%20the%20finger%20at%20the%20android%209%20OS%20UPDATE%20and%20the%20inability%20of%20GOPRO%20to%20come%20up%20with%20a%20quick%20workiing%20solution.%20**bleep**..%20this%20is%20affecting%20a%20lot%20of%20people.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20have%20a%20lot%20of%20your%20gear%20and%20have%20shot%20in%20many%20remote%20places%20but%20now%2C%20this%20is%20the%202nd%20time%20I've%20been%20let%20down%20by%20go%20pro%20at%20a%20very%20important%20moment.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1st%20time--%20when%20I%20bought%20a%26nbsp%3B%20hero%205%20black%2C%20went%20sailing%20to%20the%20very%20remote%20Tonga%20Islands.%20I%20bought%20the%20camera%202%20days%20before%20leaving%2C%20downloaded%20the%20app%20and%20figured%20I%20would%20have%20plenty%20time%20to%20play%20with%20it%20on%20the%20boat.%20I%20wanted%20to%20use%20the%20gopro%20app%20to%20control%20the%20camera%20remotely%20but%20to%20my%20surprise%2C%20it%20was%20asking%20me%20to%20create%20an%20online%20account%20and%20log%20in%20to%20just%20connect%20to%20the%20camera.%20WTF%20%3F%3F%20I%20was%20off%20grid.%20no%20cell%20phone%20access%20%2C%20no%20internet%20access%20and%20given%20no%20option%20to%20bypass%20this%3B%20therefore%2C%20stuck%20because%20some%20%22smart%20guy%22%20decided%20that%20this%20would%20be%20a%20great%20feature%20on%20a%20software%20used%20by%20a%20camera%20that%20people%20take%20to%20remote%20places.%20Sacrificing%20the%20your%20fan%20base%20for%20wanting%20to%20know%20who%20uses%20your%20app%20and%20where.%20This%20took%20you%20guys%20months%20to%20change%20the%20app%20so%20you%20actually%20didn't%20have%20to%20log%20in%20to%20connect%20to%20the%20camera.%20YAY%20!!!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow--%20is%20the%202nd%20time--.%20The%20fusion%20worked%20with%20my%20phone%20and%20app%20for%2010%2B%20months.%20Since%20the%20Android%209%20update%20in%20Feb%202019%2C%20I%20can't%20see%20live%20feeds%20or%20previews%20from%20the%20fusion.%20I%20am%20about%20to%20take%20a%20big%20trip%20in%20July%20on%20my%20motorbike%20through%20North%20America%20(Canada%20%2F%20US)%20and%20have%20been%20patiently%20waiting%20for%20months%20for%20GOPRO%20to%20%22FIX%22%20this%20major%20BOOBOO%20so%20I%20can%20take%20the%20Fusion%20with%20me.%20It's%20an%20awesome%20camera%20but%20not%20when%20you%20can't%20edit%20or%20connect%20to%20it%20to%20view%20content%20using%20your%20phone.%20Then%20again%20....%20it's%20been%204%2B%20months.%20I%20am%20pretty%20much%20not%20expecting%20anything%20being%20fixed%20in%20the%20next%203%20weeks%20b4%20my%20trip.%20PLEASE%20PROVE%20ME%20WRONG%20!!!%20%3D)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20by%20nature%20a%20very%20patient%20person%20but%20all%20I%20keep%20on%20seeing%20that%20this%20problem%20will%20be%20passed%20onto%20%22THE%20TEAM%22.---%26nbsp%3B%20Is%20there%20a%20team%20%3F%3F%20---%20What%20other%20possible%20priority%20can%20they%20be%20woking%20on%20but%20the%20one%20that%20pretty%20much%20makes%20the%20cam%20useless%20on%20all%20Android%209%20OSs%20%3F%3F%20which%20is%20on%20pretty%20much%20every%20new%20android%20phone.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20fix%20this%20major%20problem%20soon%20as%20it%20is%20very%20frustrating.%20Lot%20of%20people%20now%20know%20of%20this%20problem%20which%20makes%20it%20difficult%20to%20resell%20the%20camera%20to%20android%20users.%20If%20nothing%20happens%20in%20the%20next%20few%20weeks%2C%20I%20will%20have%20no%20choice%20to%20buy%20another%20360%20by%20a%20different%20manufacturer.%20%3D(%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%20and%20I%20hope%20there%20is%20good%20news%20VERY%20soon%20for%20the%20masses.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGalaxy%20s8%26nbsp%3B%20sm-g950W%3C%2FP%3E%3CP%3Egopro%20app%205.2.2%3C%2FP%3E%3CP%3Efusion%20firmware%201.8%3C%2FP%3E%3CP%3EAndroid%209%20OS%3C%2FP%3E%3CP%3ETried%20all%20my%20SD%20cards%20that%20have%20previously%20worked%20on%20the%20fusion%20from%2032gb%20to%20128gb%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355053%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355053%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20issues%20you%20have%20encountered%20with%20your%20GoPro%20cameras.%20Thank%20you%20for%20sharing%20your%20observations.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYes%2C%20we%20have%20received%20reports%20about%20the%20the%20GoPro%20app%20not%20allowing%20some%20views%20from%20Fusion.%20Our%20dev%20team%20has%20been%20informed%20about%20this%20and%20is%20actually%20working%20to%20get%20the%20app%20updated.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAs%20for%20the%20Fusion%20camera%2C%20there%20was%20a%20version%202.0%20(Beta)%20that%20was%20released%20earlier%20this%20year.%20If%20you%20haven't%20updated%20to%20it%20yet%2C%20see%20if%20doing%20so%20would%20resolve%20the%20issue%20you%20are%20observing.%20There%20instructions%20and%20additional%20information%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-2-0-beta-update-for-your-gopro-fusion%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%20to%20guide%20you.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESome%20users%20have%20reported%20as%20well%20that%20they%20are%20able%20to%20use%20the%20Fusion%20with%20the%20app%2C%20only%20they%20chose%20a%20different%20camera%20from%20the%20list%20of%20cameras%20(say%20HERO7%20Black%20instead%20of%20Fusion).%20Since%20the%20newer%20version%20of%20the%20app%20is%20not%20available%20yet%2C%20see%20if%20doing%20this%20will%20help.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20what%20you%20find%20out%2C%20and%20feel%20free%20to%20post%20back%20for%20any%20further%20concerns%20or%20questions.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355132%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355132%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3ESorry%20to%20hear%20about%20the%20issues%20you%20have%20encountered%20with%20your%20GoPro%20cameras.%20Thank%20you%20for%20sharing%20your%20observations.%26nbsp%3B%3C%2FP%3E%3CP%3EYes%2C%20we%20have%20received%20reports%20about%20the%20the%20GoPro%20app%20not%20allowing%20some%20views%20from%20Fusion.%20Our%20dev%20team%20has%20been%20informed%20about%20this%20and%20is%20actually%20working%20to%20get%20the%20app%20updated.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20for%20the%20Fusion%20camera%2C%20there%20was%20a%20version%202.0%20(Beta)%20that%20was%20released%20earlier%20this%20year.%20If%20you%20haven't%20updated%20to%20it%20yet%2C%20see%20if%20doing%20so%20would%20resolve%20the%20issue%20you%20are%20observing.%20There%20instructions%20and%20additional%20information%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-2-0-beta-update-for-your-gopro-fusion%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%20to%20guide%20you.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESome%20users%20have%20reported%20as%20well%20that%20they%20are%20able%20to%20use%20the%20Fusion%20with%20the%20app%2C%20only%20they%20chose%20a%20different%20camera%20from%20the%20list%20of%20cameras%20(say%20HERO7%20Black%20instead%20of%20Fusion).%20Since%20the%20newer%20version%20of%20the%20app%20is%20not%20available%20yet%2C%20see%20if%20doing%20this%20will%20help.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELet%20us%20know%20what%20you%20find%20out%2C%20and%20feel%20free%20to%20post%20back%20for%20any%20further%20concerns%20or%20questions.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3EMarius%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EHi%20Marius%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20a%20very%20speedy%20reply.%20I%20am%20so%20sorry%20you%20have%20the%20job%20of%20listening%20to%20everybody's%20problems.%20I've%20had%20many%20good%20times%20with%20GOPROS%20but%20this%20problem%20is%20really%20frustrating%20as%20it%20pretty%20much%20bricks%20the%20cam.%20Trying%20to%20connect%20the%20fusion%20to%20the%20fusion%20app%20on%20windows%20is%20a%2050%2F50%20at%20best.%20most%20of%20the%20times%20it%20cannot%20find%20the%20camera.%20This%20is%20windows%2010%2C%20multibple%20computers%20%2C%20multibple%20friends.%20So%20the%20phone%20was%20the%20best%20way%20to%20get%20the%20pictures%20off%20the%20FUSION.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20updated%20to%20the%20beta%20fw%202.0%20as%20you%20suggested%20but%20it%20did%20not%20resolve%20the%20problem.%20Still%20getting%20black%20screen%20on%20live%20feed%20and%20previews.%20I%20hope%20your%20new%20version%20of%20the%20app%20resolves%20the%20problem%20soon.%20Any%20ideas%20when%20it%20might%20be%20available%20%3F%3F%20few%20days...%20weeks%26nbsp%3B%20%3F%3F%20It's%20already%20been%20months.%20I%20just%20need%20to%20know%20if%20I%20have%20to%20go%20to%20plan%20B%20for%20another%20camera%20for%20my%20bucketlist%20trip%20of%20living%20on%20my%20motorbike%20for%20the%20summer%20hopping%20around%20North%20America.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJ.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355133%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355133%22%20slang%3D%22en-US%22%3E%3CP%3EAppreciate%20you%20going%20through%20the%20recommended%20steps%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106424%22%20target%3D%22_blank%22%3E%40moewfugh%3C%2FA%3E.%20Have%20you%20been%20able%20to%20try%20re-pairing%20your%20Fusion%20with%20your%20phone%20and%20not%20choosing%20Fusion%20but%20a%20different%20camera%20instead%3F%20How%20did%20it%20go%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAt%20this%20time%2C%20we%20do%20not%20have%20information%20regarding%20when%20the%20new%20version%20of%20the%20app%20will%20be%20released.%20We%20will%20definitely%20post%20about%20it%20here.%20Alternatively%2C%20you%20may%20watch%20out%20for%20updates%20through%20this%20link%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FSoftware-Update-Release-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Release%20Information%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355225%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355225%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3EAppreciate%20you%20going%20through%20the%20recommended%20steps%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106424%22%20target%3D%22_blank%22%3E%40moewfugh%3C%2FA%3E.%20Have%20you%20been%20able%20to%20try%20re-pairing%20your%20Fusion%20with%20your%20phone%20and%20not%20choosing%20Fusion%20but%20a%20different%20camera%20instead%3F%20How%20did%20it%20go%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAt%20this%20time%2C%20we%20do%20not%20have%20information%20regarding%20when%20the%20new%20version%20of%20the%20app%20will%20be%20released.%20We%20will%20definitely%20post%20about%20it%20here.%20Alternatively%2C%20you%20may%20watch%20out%20for%20updates%20through%20this%20link%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FSoftware-Update-Release-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Release%20Information%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EI%20reset%20the%20camera%20and%20the%20app%20(deleted%20the%20Fusion%20from%20the%20active%20camera%20list%20and%20from%20wifi%20devices)%20when%20adding%20a%20new%20camera%20to%20the%20list%20it%20does%20not%20matter%20what%20camera%20I%20choose.%20Once%20paired%2C%20the%20app%20detects%20it%20as%20a%20FUSION%20and%20problem%20is%20still%20there%20%3D(.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20appreciate%20your%20reply%20but%20at%20this%20time%20I've%20probably%20spent%202%2B%20full%20days%20trying%20everything%20from%20every%20forum%20and%20also%20what%20you%20have%20suggested.%20from%20the%20sounds%20of%20it%2C%20if%20you%20do%20not%20have%20the%20info%20on%20when%20such%20a%20pivotal%20fix%20will%20be%20done%2C%20it%20should%20be%20safe%20to%20assume%20that%20it%20will%20not%20be%20in%20any%20upcoming%20days.%20I%20am%20still%20hoping%20for%20a%20miracle%20as%20I%20really%20got%20to%20know%20the%20fusion%20over%20the%20past%20year%2B.%20I%20really%20figured%20out%26nbsp%3B%20where%20to%20place%20it%20to%20get%20certain%20lense%20distortions%20and%20would%20love%20to%20still%20take%20it%20on%20my%20trip.%20I%20love%20being%20able%20to%20record%20where%20the%20phone%20is%20looking%20during%20editing.%20Best%20feature%20ever.%20But%20only%20when%20the%20whole%20thing%20works%20as%20it%20used%20to.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3D(%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJ.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355230%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355230%22%20slang%3D%22en-US%22%3E%3CP%3EAgreed%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106424%22%20target%3D%22_blank%22%3E%40moewfugh%3C%2FA%3E.%20Thank%20you%20for%20patiently%20doing%20the%20troubleshooting%20steps.%20We%20will%20post%20at%20once%20when%20the%20app%20is%20released.%20Please%20watch%20out%20for%20it.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355265%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355265%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355273%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355273%22%20slang%3D%22en-US%22%3EJust%20tried%20to%20view%20the%20downloaded%20videos%20from%20my%20go%20pro%20fusion%20that%20were%20saved%20on%20my%20phone%20to%20edit%20on%20the%20app.%20I%20hear%20audio%20but%20video%20is%20all%20black%20screen.%20I%20just%20updated%20my%20note%209%20with%20the%20latest%20software%20last%20night.%20I%20was%20able%20to%20view%20the%20files%20on%20Friday.%20Just%20adding%20more%20insight%20to%20the%20issue%20that%20others%20seem%20to%20be%20having%20as%20well.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355310%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355310%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20also%20sooo%20frustrated%20with%20this%20problem.%3CBR%20%2F%3EI%20basically%20never%20use%20my%20fusion%20anymore%20because%20downloading%20everything%20on%20the%20pc%20and%20then%20converting%20and%20then%20editing%20is%20just%20too%20troublesome.%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20Android%20app%20is%20really%20what%20sells%20the%20camera%20for%20me.%3C%2FP%3E%3CP%3EAnd%20it's%20been%20MONTHS%20it%20stopped%20working%20%3A%2F%3C%2FP%3E%3CP%3EYou%20saying%20you're%20working%20on%20it%2C%20but%20very%20soon%20Google%20(I%20have%20a%20Pixel%202XL)%20is%20going%20to%20release%20the%20new%20version%20of%20Android...%20and%20then%20the%20problem%20will%20start%20over!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355457%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355457%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106539%22%20target%3D%22_blank%22%3E%40boldbluff83%3C%2FA%3E%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93756%22%20target%3D%22_blank%22%3E%40fedevit%3C%2FA%3E%20for%20your%20inputs.%20We%20will%20pass%20these%20along%20to%20the%20team.%20For%20updates%20on%20the%20app%2C%20you%20may%20refer%20to%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FSoftware-Update-Release-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Release%20Information%3C%2FA%3E%26nbsp%3B.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-357551%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357551%22%20slang%3D%22en-US%22%3EAny%20update%20on%20what%20the%20issue%20is%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-357649%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357649%22%20slang%3D%22en-US%22%3EI%20just%20purchased%20this%20a%20lil%20over%20a%20month%20ago.%20My%20period%20to%20return%20the%20fusion%20expired%20June%202nd.%20Is%20there%20a%20way%20to%20that%20I%20can%20get%20refunded%20or%20trade%20in%20for%20a%207%3F%20Please%20advise.%20I%20have%20had%20great%20faith%20in%20Go%20pro%20products%20up%20until%20this%20purchase.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-358791%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358791%22%20slang%3D%22en-US%22%3E%3CP%3EOur%20Support%20Team%20should%20be%20able%20to%20help%20you%20out.%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106539%22%20target%3D%22_blank%22%3E%40boldbluff83%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EPlease%20reach%20out%20to%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-368123%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-368123%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Gopro%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20purchased%20Gopro%20Fusion%20yesterday.%20I%20use%20Samsung%20Galaxy%20Note%209%2C%20and%20having%20the%20same%20%22black%20screen%22%20issue%20mentioned%20by%20the%20others.%20I%20am%20unable%20to%20see%20any%20preview%20on%20the%20screen.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20camera%20works%20fine%20with%20my%20roommates%20iPhone-10.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20unrealistic%20for%20me%20to%20change%20my%20cellphone%20to%20be%20able%20to%20use%20the%20Camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20there%20any%20possible%20quick%20updates%20(fix)%20available%20in%20near%20future%3F%26nbsp%3B%3C%2FP%3E%3CP%3EOtherwise%2C%20I%20might%20need%20to%20return%20the%20camera%20this%20week.%26nbsp%3B%3CIMG%20id%3D%22smileysad%22%20class%3D%22emoticon%20emoticon-smileysad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-sad.png%22%20alt%3D%22Smiley%20Sad%22%20title%3D%22Smiley%20Sad%22%20%2F%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-369379%22%20slang%3D%22en-US%22%3ERe%3A%20Android%209%20update%20breaks%20gopro%20fusion%20video%20editing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-369379%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F111014%22%20target%3D%22_blank%22%3E%40didar91%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThere%20is%20a%20recently%20released%20update%20on%20the%20GoPro%20app.%3C%2FP%3E%0A%0A%3CP%3EPlease%20make%20sure%20you%20have%20the%20latest%20version.%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20this%20makes%20a%20difference.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Re: Android 9 update breaks gopro fusion video editing.

I am also sooo frustrated with this problem.
I basically never use my fusion anymore because downloading everything on the pc and then converting and then editing is just too troublesome. 

The Android app is really what sells the camera for me.

And it's been MONTHS it stopped working :/

You saying you're working on it, but very soon Google (I have a Pixel 2XL) is going to release the new version of Android... and then the problem will start over!

GoPro
Posts: 8,288

Re: Android 9 update breaks gopro fusion video editing.

Thank you, @boldbluff83 and @fedevit for your inputs. We will pass these along to the team. For updates on the app, you may refer to Software Update Release Information . 

Highlighted
Tourist
Posts: 5

Re: Android 9 update breaks gopro fusion video editing.

Any update on what the issue is?
Tourist
Posts: 5

Re: Android 9 update breaks gopro fusion video editing.

I just purchased this a lil over a month ago. My period to return the fusion expired June 2nd. Is there a way to that I can get refunded or trade in for a 7? Please advise. I have had great faith in Go pro products up until this purchase.
GoPro
Posts: 10,573

Re: Android 9 update breaks gopro fusion video editing.

Our Support Team should be able to help you out. @boldbluff83

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: Android 9 update breaks gopro fusion video editing.

Hi Gopro,

 

I purchased Gopro Fusion yesterday. I use Samsung Galaxy Note 9, and having the same "black screen" issue mentioned by the others. I am unable to see any preview on the screen. 

 

The camera works fine with my roommates iPhone-10. 

 

This is unrealistic for me to change my cellphone to be able to use the Camera.

 

Is there any possible quick updates (fix) available in near future? 

Otherwise, I might need to return the camera this week. Smiley Sad 

GoPro
Posts: 10,573

Re: Android 9 update breaks gopro fusion video editing.

Hi @didar91

 

There is a recently released update on the GoPro app.

Please make sure you have the latest version.

See if this makes a difference.

 

 

Thanks!

Ej

Tourist
Posts: 5

Re: Android 9 update breaks gopro fusion video editing.

Try to reload the gopro app. It worked for me. I have a note 9 and when I updated a month or so ago it did the same. Since I reloaded the app it worked again.