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Sightseer
Posts: 3

Android 4.6 Samsung S7 no preview

[ New ]
Hi,since 4.6 I have no more preview in the app with my fusion ? Downgraded and it works again but my apps update auto...
Could you fix this and also the possibility to view a stitched picture or video in the app (never worked, always black screen...)

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Sightseer
Posts: 3

Re: Android 4.6 Samsung S7 no preview

[ New ]
Problem solved with the new update

View solution in original post


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GoPro
Posts: 25,026

Re: Android 4.6 Samsung S7 no preview

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Hi @greensand13170

 

Kindly refer to this article: Fusion - Supported Devices

Please check the version of your Samsung S7.

 

Thanks!

Ej

Sightseer
Posts: 3

Re: Android 4.6 Samsung S7 no preview

[ New ]
Already checked and my S7 is in the list of supported devices (SM-G930F)
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GoPro
Posts: 25,026

Re: Android 4.6 Samsung S7 no preview

[ New ]

 

Thanks for checking @greensand13170

 

It will be best to reach out to our Support Team to get this issue checked further.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej

 

Sightseer
Posts: 3

Re: Android 4.6 Samsung S7 no preview

[ New ]
Problem solved with the new update
GoPro
Posts: 25,026

Re: Android 4.6 Samsung S7 no preview

[ New ]

 

Thanks for letting us know @greensand13170

This will help other users how may have the same experience.

 

Feel free to post back if something comes up.

 

All the best!

Ej