Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 5

All of the sudden Quik can't connect to GoPro9

[ New ]
I've had my GoPro9 for a few weeks now but all of the sudden tonight I can control my camera with the Quik app on my Samsung Galaxy 20. I've uninstalled the app and reinstalled it. I've reset my connections on the camera. I've toggled bluetooth and wifi several times. What happened and how can I fix it?
Tourist
Posts: 5

Re: All of the sudden Quik can't connect to GoPro9

[ New ]
Can't control camera with app*
GoPro
Posts: 2,557

Re: All of the sudden Quik can't connect to GoPro9

[ New ]
For connection issues, it’s best to reset everything because it could be a problem with the phone itself, the app, or the camera.

Firstly the phone:
- Restart the phone
- After phone is back on turn off/on wifi and bluetooth
- Remove any GoPro connection from the wifi settings menu
- Remove/unpair any GoPro connection from the bluetooth menu

Secondly the app:
- Delete the camera from the camera chooser inside the app (long press on camera image)
- (Android only Clear cache from the app: go to settings - apps - GoPro - clear cache)
- Kill the app and relaunch
 - Make sure you are running the latest app version

Lastly the camera:
- Pull battery out and back in
 - Make sure you are running the latest camera Firmware
- Turn wifi off and on
- Turn camera off and on

Now for pairing the camera to the app:
- Put camera in pairing mode, turn wifi connection on or wireless connections on
- Open app and tap the camera icon
- At this point the app will try to connect over bluetooth and take you through the pairing process, follow all the instructions on screen in app
- Some phones and some regions require that the camera be in a 2.4GHz wifi band so you may want to check that as well. This has to be changed on the camera > Preferences / Connections / Bandwidth
- Once you are paired just make sure for future reconnections that the wifi is on in the camera and you’ll be all set


Also - know that on my latest testing of connectivity, the bug I encountered was fixed by doing a factory reset of the camera.
So if none of the above helped, maybe that's something to try.

Let me know how it goes
GoPro
Posts: 2,557

Re: All of the sudden Quik can't connect to GoPro9

[ New ]
Hi, @williame43160
let me know if you manage to solve the connection issues.
From our experience, the tips listed have worked. Things such as toggling the Bluetooth off/on for the phone / doing battery pull have helped. In my personal experience this does the job.
Tourist
Posts: 5

Re: All of the sudden Quik can't connect to GoPro9

[ New ]
Hello, thank you for your thorough response! I had tried most of those things you listed but it still wasn't connecting. The same evening I tried to connect with my ipad for the first time and it worked but phone still wasn't connecting.Then the next day I tried it again and it worked perfectly without me doing anything. So I don't know what corrected the issue but it is working now. Thanks again for your time!
Nomad
Posts: 321

Re: All of the sudden Quik can't connect to GoPro9

[ New ]
It sounds like u need to bring your iPad with you on all future shoots in case it helps solve the issue.
GoPro
Posts: 2,557

Re: All of the sudden Quik can't connect to GoPro9

[ New ]
Happy to hear about that @williame43160 :)
Thanks for letting us know!