Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-354197%22%20slang%3D%22en-US%22%3EAll%20edited%20videos%20disappeared%20from%20Quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354197%22%20slang%3D%22en-US%22%3EI%20had%20spent%20a%20lot%20of%20time%20editing%20and%20creating%20several%20videos%20on%20the%20Quik%20ios%20app%20but%20suddenly%20they%20have%20all%20disappeared%20and%20instead%20it%20instructs%20me%20to%20%E2%80%98make%20my%20first%20video%E2%80%99.%20Where%20have%20they%20gone%3F%20How%20can%20I%20get%20them%20back%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-354197%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EQuik%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354200%22%20slang%3D%22en-US%22%3ERe%3A%20All%20edited%20videos%20disappeared%20from%20Quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354200%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106154%22%20target%3D%22_blank%22%3E%40lauraw6891%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EDo%20you%20recall%20saving%20the%20edits%20that%20you%20created%20before%20you%20exited%20the%20Quik%20app%3F%20The%20app%20creates%20a%20folder%20in%20your%20phone's%20native%20photo%20app%20(Photos)%20where%20such%20edits%20are%20saved.%20Please%20check%20if%20you%20have%20them%20there.%20Let%20us%20know%20what%20you%20find%20out.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354209%22%20slang%3D%22en-US%22%3ERe%3A%20All%20edited%20videos%20disappeared%20from%20Quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354209%22%20slang%3D%22en-US%22%3EI%20had%20saved%20them%20all%20and%20most%20of%20them%20were%20finished%20videos%20that%20had%20been%20on%20there%20for%20a%20few%20days.%20I%20had%20downloaded%202%20of%20them%20to%20my%20phone%20and%20those%20ones%20are%20in%20my%20phone%20photo%20app.%20Other%20than%20that%2C%20I%20cannot%20find%20any%20others%20in%20photos.%3CBR%20%2F%3EThanks%20for%20the%20response.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354312%22%20slang%3D%22en-US%22%3ERe%3A%20All%20edited%20videos%20disappeared%20from%20Quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354312%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106154%22%20target%3D%22_blank%22%3E%40lauraw6891%3C%2FA%3E%20-%20To%20verify%2C%20were%20the%20edits%20done%20on%20Quik%20or%20in%20GoPro%20App%3F%20Was%20there%20any%20change%20on%20the%20phone's%20settings%20like%20an%20OS%20update%2C%20or%20an%20app%20update%20that%20happened%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354406%22%20slang%3D%22en-US%22%3ERe%3A%20All%20edited%20videos%20disappeared%20from%20Quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354406%22%20slang%3D%22en-US%22%3EWhen%20you%20create%20a%20video%20but%20don't%20save%2Fshare%20it%2C%20then%20I%20believe%20it%20will%20be%20retained%20for%207%20days.%20I%20don't%20have%20it%20available%20to%20check%20right%20now%2C%20but%20I%20seem%20to%20recall%20that%20being%20the%20message%20that%20is%20displayed.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354407%22%20slang%3D%22en-US%22%3ERe%3A%20All%20edited%20videos%20disappeared%20from%20Quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354407%22%20slang%3D%22en-US%22%3EI%20can%E2%80%99t%20remember%20if%20there%20had%20been%20an%20update%20but%20probably%20as%20I%20had%20a%20saved%20video%20from%20December%202018%20on%20there.%3CBR%20%2F%3EI%20think%20most%20were%20done%20on%20Quik%2C%20but%20they%20have%20all%20disappeared%20from%20the%20saved%20videos%20on%20GoPro%20app%20too.%3CBR%20%2F%3EThey%20were%20definitely%20all%20saved%20as%20I%20had%20videos%20as%20far%20back%20as%20December%20last%20year%20on%20there.%20I%20had%20saved%20at%20least%203-4%20new%20ones%20within%20the%20last%20week%20and%20I%20know%20I%20saved%20them%20as%20I%20remember%20playing%20the%20mini%20game%20while%20they%20saved.%20The%20Quik%20app%20had%20been%20crashing%20on%20me%20a%20lot%20during%20editing%20but%20saved%20ok.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355327%22%20slang%3D%22fr-FR%22%3ERe%3A%20All%20edited%20videos%20from%20Quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355327%22%20slang%3D%22fr-FR%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106154%22%20target%3D%22_blank%22%3E%20%40%20lauraw6891%20%3C%2FA%3E%3CBR%20%2F%3E%20Sorry%20about%20that.%20Quik%20and%20GoPro%20App.%20%3CBR%20%2F%3E%20When%20you%20make%20a%20video%20you%20can%20save%20it%20in%20your%20app%2C%20if%20you%20do%20not%20edit%20it%2C%20it%20will%20be%20deleted.%20%3CBR%20%2F%3E%20If%20you%20export%20a%20video%2C%20make%20sure%20to%20save%20it%20to%20your%20phone%20and%20back%20it%20up%20on%20your%20computer%20so%20you're%20sure%20to%20keep%20it.%20Having%20a%20good%20time%20in%20your%20life%20can%20not%20work%20for%20you.%20Also%20doing%20a%20clean%20install%20of%20Quik%20can%20be%20needed%20at%20some%20point%20if%20the%20app%20start%20acting%20strange%20%2F%20crashing.%20Again%20this%20delete%20your%20video.%20I%20personally%20make%20some%20videos%2C%20save%20them%2C%20delete%20them%20and%20keep%20going%20because%20you%20can%20not%20accumulate%20videos%20%3CBR%20%2F%3E%20So%20ALWAYS%20save%20to%20phone%20%2F%20back%20up%20to%20computer%20to%20keep%20your%20finished%20edits.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

All edited videos disappeared from Quik

I had spent a lot of time editing and creating several videos on the Quik ios app but suddenly they have all disappeared and instead it instructs me to ‘make my first video’. Where have they gone? How can I get them back?
GoPro
Posts: 8,294

Re: All edited videos disappeared from Quik

Hello @lauraw6891

 

Do you recall saving the edits that you created before you exited the Quik app? The app creates a folder in your phone's native photo app (Photos) where such edits are saved. Please check if you have them there. Let us know what you find out. 

 

Thanks, 
Marius

Tourist
Posts: 3

Re: All edited videos disappeared from Quik

I had saved them all and most of them were finished videos that had been on there for a few days. I had downloaded 2 of them to my phone and those ones are in my phone photo app. Other than that, I cannot find any others in photos.
Thanks for the response.
GoPro
Posts: 8,294

Re: All edited videos disappeared from Quik

@lauraw6891 - To verify, were the edits done on Quik or in GoPro App? Was there any change on the phone's settings like an OS update, or an app update that happened? 

Explorer
Posts: 12,208

Re: All edited videos disappeared from Quik

When you create a video but don't save/share it, then I believe it will be retained for 7 days. I don't have it available to check right now, but I seem to recall that being the message that is displayed.
Tourist
Posts: 3

Re: All edited videos disappeared from Quik

I can’t remember if there had been an update but probably as I had a saved video from December 2018 on there.
I think most were done on Quik, but they have all disappeared from the saved videos on GoPro app too.
They were definitely all saved as I had videos as far back as December last year on there. I had saved at least 3-4 new ones within the last week and I know I saved them as I remember playing the mini game while they saved. The Quik app had been crashing on me a lot during editing but saved ok.
GoPro
Posts: 660

Re: All edited videos disappeared from Quik

Hi @lauraw6891 
Sorry about that. We haven't updated Quik App in a while since we are working on another app combining Quik and GoPro App.
When you make a Quik video you can save it as a draft which will be kept 7 days in your app, if you don't edit it, it will be deleted.
If you export a video, make sure to save it to your Phone and back it up on your computer so you're sure to keep it. Having and keeping all of your videos in your Quik App could not work well because it could take lots of space, at some point you may need that space anyway and you will need to delete the videos. Also doing a clean install of Quik can be needed at some point if the app start acting strange / crashing. Again this delete your video. I personally make some videos, save them, delete them and keep going like this because you can't accumulate videos in Quik, it will make the size grow and grow....
So ALWAYS save to phone / back up to computer to keep your finished edits.