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Sightseer
Posts: 2

All Videos In Cloud Gone

1. Upgraded to new Iphone

2. GoPro App wont allow access to cloud

    * Yes I am a GoPro Plus member with active subscription

3.  GoPro support has been stalling for days

4.  All of 2018 is gone ... and GoPro Support just keeps stalling.  

 

Unbelieveable!   The relationship with Gopro is painful.  

GoPro
Posts: 10,106

Re: All Videos In Cloud Gone

 

Hi @charlie128

 

I am sorry for any troubles caused.

Please continue working with our Support Team regarding this.

You may follow up with your case by phone or chat.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

Sightseer
Posts: 2

Re: All Videos In Cloud Gone

I have tried to work with them and been patient with GoPro Customer Support.  Its been a week and they keep telling me the tam will respond and still no response to my case of why GoPro Plus wont recognize my subscrption.   I have had nothing but problems and delays with GoPro customer service.   I am sure all your going to tell is to keep working with GoPro Support ... Its a joke and disappointing.  All my videos saved for over a year are gone!

GoPro
Posts: 10,106

Re: All Videos In Cloud Gone

 

Hi @charlie128

 

Sorry for the delay.

We have already tagged the agent handling your case to provide you with an update.

 

 

Regards,
Ej

Tourist
Posts: 3

Re: All Videos In Cloud Gone

[ Edited ]

Nowadays more of the peoples addicted to the videos and you can watch all videos on Cloud Gone App... im uaing this app its wotking very good and more of live streaming tv channels are watching GHD ... easy way to Download this latest version App here...