02-16-2019 06:18 PM
4 weeks ago
Sorry to hear about the trouble, @quickshore06861. Try manually updating the camera instead, so it can connect to the app as normal. Let the steps below guide you through the process:
- Go to the Update page and choose your HERO7 camera.
- Under "Other ways to update" at the base of the page, click "Update your camera manually."
- Enter your Serial Number and other requested information, click Next Step.
- Click "Download Update."
- Click "Click here to download firmware."
- Follow the steps on the screen for detailed instructions for your operating system.
Make sure that the camera is fully charged and that the SD card is formatted prior to the update. We recommend that you use one of the cards on this list https://gopro.com/help/articles/block/microSD-Card-Considerations . Let us know how it works out. Thanks!