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%3CLINGO-SUB%20id%3D%22lingo-sub-307040%22%20slang%3D%22es-ES%22%3EActivate%20gopro%20white%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307040%22%20slang%3D%22es-ES%22%3EHello%2C%20I%20just%20bought%20hero%20white%207%20and%20I%20can%20not%20use%20it%20since%20I%20can%20not%20match%20it%20with%20the%20app%20does%20not%20recognize%20the%20wifi.%20I%20read%20that%20the%20solution%20is%20to%20change%20the%20wifi%20from%205%20Ghz%20to%202.4%20Ghz%20but%20the%20screen%20does%20not%20clear%20any%20tool%20drawer%20alone%20it%20shows%20a%20message%20that%20says%20what%20to%20connect%20to%20the%20app%20and%20does%20not%20give%20any%20possibility%20of%20adjusting%20any%20option%20does%20not%20unfold%20nothing%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-307040%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311661%22%20slang%3D%22en-US%22%3ERe%3A%20Activar%20gopro%20white%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311661%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20trouble%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F91797%22%20target%3D%22_blank%22%3E%40quickshore06861%3C%2FA%3E.%20Try%20manually%20updating%20the%20camera%20instead%2C%20so%20it%20can%20connect%20to%20the%20app%20as%20normal.%20Let%20the%20steps%20below%26nbsp%3Bguide%20you%20through%20the%20process%3A%26nbsp%3B%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EGo%20to%20the%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EUpdate%3C%2FA%3E%26nbsp%3Bpage%20and%20choose%20your%20HERO7%20camera.%3C%2FLI%3E%0A%20%3CLI%3EUnder%20%22Other%20ways%20to%20update%22%20at%20the%20base%20of%20the%20page%2C%26nbsp%3Bclick%20%22Update%20your%20camera%20manually.%22%3C%2FLI%3E%0A%20%3CLI%3EEnter%20your%20Serial%20Number%20and%20other%20requested%20information%2C%20click%20Next%20Step.%3C%2FLI%3E%0A%20%3CLI%3EClick%20%22Download%20Update.%22%3C%2FLI%3E%0A%20%3CLI%3EClick%20%22Click%20here%20to%20download%20firmware.%22%3C%2FLI%3E%0A%20%3CLI%3EFollow%20the%20steps%20on%20the%20screen%20for%20detailed%20instructions%20for%20your%20operating%20system.%26nbsp%3B%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EMake%20sure%20that%20the%20camera%20is%20fully%20charged%20and%20that%20the%20SD%20card%20is%20formatted%20prior%20to%20the%20update.%20We%20recommend%20that%20you%20use%20one%20of%20the%20cards%20on%20this%20list%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%3C%2FA%3E%20.%20Let%20us%20know%20how%20it%20works%20out.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Activar gopro white 7

Hola, me acabo de comprar hero white 7 y no puedo usarla ya que no puedo emparejarla con la app no reconoce el wifi. Leí que la solución es cambiar el wifi de 5 Ghz a 2,4Ghz pero la pantalla no despeja ningún cajón de herramienta solo esta muestra un mensaje que dice qué hay que conectar a la app y no da ninguna posibilidad de ajustar alguna opción no se desplega nada


Accepted Solutions
GoPro
Posts: 7,104

Re: Activar gopro white 7

Sorry to hear about the trouble, @quickshore06861. Try manually updating the camera instead, so it can connect to the app as normal. Let the steps below guide you through the process: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is fully charged and that the SD card is formatted prior to the update. We recommend that you use one of the cards on this list https://gopro.com/help/articles/block/microSD-Card-Considerations . Let us know how it works out. Thanks!

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All Replies
GoPro
Posts: 7,104

Re: Activar gopro white 7

Sorry to hear about the trouble, @quickshore06861. Try manually updating the camera instead, so it can connect to the app as normal. Let the steps below guide you through the process: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is fully charged and that the SD card is formatted prior to the update. We recommend that you use one of the cards on this list https://gopro.com/help/articles/block/microSD-Card-Considerations . Let us know how it works out. Thanks!