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Sightseer
Posts: 1
Accepted Solution

Account locked

Help ! I can’t seem to access my GoPro app although I can access the GoPro website and login with the same details ?!?! The app states account locked .... any ideas how to have this re-enabled ? Support pages and live chat is painful to say the least .....for something so simple it’s incredibly difficult to find an answer or get support to assist.

Accepted Solutions
GoPro
Posts: 8,960

Re: Account locked

Are you able to login to your account via gopro.com, and Quik for desktop? If you are and have already tried resetting account password to no avail,and has given it another try after 24-48 hours,  let our Support team help. You can reach them via phone or chat through https://gopro.com/help/ContactUs. Thanks!

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All Replies
GoPro
Posts: 8,960

Re: Account locked

Hello @jd1608

 

Try resetting your password for the GoPro account, uninstall and re-install the GoPro app, and see if it allows you access eventually. Also, check if you can log-in to the Quik for desktop app, if applicable. 

Let us know how it goes. 

 

Thanks, 
Marius

Sightseer
Posts: 1

Re: Account locked

I have exactly the same issue, reinstalling the app does not help

GoPro
Posts: 8,960

Re: Account locked

Are you able to login to your account via gopro.com, and Quik for desktop? If you are and have already tried resetting account password to no avail,and has given it another try after 24-48 hours,  let our Support team help. You can reach them via phone or chat through https://gopro.com/help/ContactUs. Thanks!

Sightseer
Posts: 2

Re: Account locked

SAme problem here .... going crazy !!! 

Sightseer
Posts: 1

Re: Account locked

I am having the same problem. I reset my password, and I can log out and log in to the web site. Then I try with the same password on the iOS app, and it locks.

GoPro
Posts: 4,804

Re: Account locked

 

Hi @nroose

 

Please try to contact GoPro Customer Support via phone or chat. 

They might be able to help: 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay