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Sightseer
Posts: 1

Abonnement quick GoPro application Android

[ New ]

Bonjour

je suis abonné a l'application quick gopro et depuis que jai changé  ma gopro pour la nouvelle hero 9 black l'application  me renvoie sur un essai gratuit alors que jai deja un abonnement annuel !!  j'aimerai bien une aide commerciale ou technique de votre par car depuis je ne peut  plus  faire de montage et poster des videos grace a cette application !!  

je vous joint mon adresse mail en esperant que nous puissons bien resoudre ce probleme

mich.lefiloux@hotmail.fr

GoPro
Posts: 3,347

Re: Abonnement quick GoPro application Android

[ New ]
Hi,

When using your email address I was able to find an annual Quik Subscription.
Make sure that you are using the correct email address linked to the subscription. We have found that very often users are confused as of which address has the subscription since there's the GoPro Account and the PlayStore or iTunes purchase.
Check directly in the App settings - the little person icon in the top left corner. Don't use autofill in case it fills in the wrong account.