03-10-2019 05:00 PM
03-11-2019 12:43 PM - edited 03-11-2019 12:44 PM
Hello @jicece33. Is your Samsung Galaxy S9+ among the Fusion-supported devices here? Did your phone work with Fusion prior to the update? What happens when you pair the Fusion with your phone? Are you getting any error message?
The only link that we have for the GoPro App is the current one through Google Play Store.
03-15-2019 07:44 AM - edited 03-15-2019 07:47 AM
Merci pour votre message. Je vous confirme que mon Galaxy S9+ fonctionne très bien avec App GoPro Android lorsque sur la camera Fusion est installé le firmware version 1.80.
Par contre, lorsque sur la camera Fusion est installé le firmware version 2.0 Béta, l'application App GoPro pour Android ne permet pas de voir les images de la camera Fusion.
Je précise qu'avec la version 2.0 Béta du firmware installé sur la camera Fusion, les enregistrements de la fusion sont excellents et sont transférables sur ordinateur pour utilisation avec Fusion Studio v1.4 (béta)
Je ne peux pas être plus clair dans mes explications ... c'est pour signaler aux développeurs que l'App GoPro pour Android ne fonctionne pas correctement lorsque le Firmware version 2.0 Béta installé sur la caméra :)
03-15-2019 09:25 AM
The best place for you to leave this information is on the feedback form
The Beta Update is just that, Beta, so certain functions will have bugs and issues. It's great that you are providing feedback, but this is a member to member support community, not the GoPro Support Team or GoPro Engineers.
Samsung Galaxy phones use a notoriously bad video decoder and as such, it is not surprising to hear that you are having issues with the Beta Update. GoPro has contacted Samsung to try to work things out on this video decoder limitation but it was inconclusive. I use a LG v30 with the Fusion on the latest Beta update and do not have the same issues as you are experiencing, so I assume it is more an issue with your phone. GoPro is planning to release a new GoPro app that addresses the Samsung video decoder issue as well as adding new features and merging the Quik app and GoPro app into one. The date for the rollout of this app hasn't been announced yet, but it should be sometime this year.
03-24-2019 04:44 PM
Hello @jicece33. There was a recently-released version of the GoPro App (v5.2.1) last March 21st. If you haven't tried it yet, see if the latest GoPro App version clears out the issue with Fusion. We tested on our end and it is working, so far. After you update to the latest version, restart your phone and start pairing again. We'd love to hear back from you. Best regards!
04-11-2019 01:49 PM
Sorry if I am late ... with the App version 5.2.2 (7880) , it's ok ... the only probleme is about the resolution ... it's not possible to choose the higher resolution (5.6K) in the parameters menu of the App ... we must choose this resolution 5.6K in the GoPro fusion camera parameters ... Thank's for all and Best Regards from jean-claude