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Tourist
Posts: 6

ABOUT Go Pro App for Android

Hello
I bought a GoPro Fusion and I am very happy to use this camera ....
I made the update (Fusion 2.0 Beta Update for your GoPro Fusion) ...
I installed New Firmware v2. 0 - New GoPro Fusion Studio v1.4 - New Adobe Premiere CC 2019 Plug-ins
 
All of these updates work well on the computer.
The only problem is that the GoPro App for Android
does not work on my Samsung Galaxy S9 + when the new firmware v2.0
is installed on the GoPro Fusion ...
 
Please, do you have a link for to download the
GoPro Android App version that works with the firmware v2.0 ?..
 
Thank you very much for your next reply
Best Regards
GoPro
Posts: 8,136

Re: ABOUT Go Pro App for Android

[ Edited ]

Hello @jicece33. Is your Samsung Galaxy S9+ among the Fusion-supported devices here?  Did your phone work with Fusion prior to the update? What happens when you pair the Fusion with your phone? Are you getting any error message? 

The only link that we have for the GoPro App is the current one through Google Play Store. 

Tourist
Posts: 6

Re: ABOUT Go Pro App for Android

[ Edited ]

Merci pour votre message. Je vous confirme que mon Galaxy S9+ fonctionne très bien avec App GoPro Android lorsque sur la camera Fusion est installé le firmware version 1.80.

Par contre, lorsque sur la camera Fusion est installé le firmware version 2.0 Béta, l'application App GoPro pour Android ne permet pas de voir les images de la camera Fusion.

Je précise qu'avec la version 2.0 Béta du firmware installé sur la camera Fusion, les enregistrements de la fusion sont excellents et sont transférables sur ordinateur pour utilisation avec Fusion Studio v1.4 (béta)

Je ne peux pas être plus clair dans mes explications ... c'est pour signaler aux développeurs que l'App GoPro pour Android ne fonctionne pas correctement lorsque le Firmware version 2.0 Béta installé sur la caméra :)

Explorer
Posts: 11,998

Re: ABOUT Go Pro App for Android

@jicece33 

The best place for you to leave this information is on the feedback form

 

The Beta Update is just that, Beta, so certain functions will have bugs and issues.  It's great that you are providing feedback, but this is a member to member support community, not the GoPro Support Team or GoPro Engineers.

 

Samsung Galaxy phones use a notoriously bad  video decoder and as such, it is not surprising to hear that you are having issues with the Beta Update.  GoPro has contacted Samsung to try to work things out on this video decoder limitation but it was inconclusive. I use a LG v30 with the Fusion on the latest Beta update and do not have the same issues as you are experiencing, so I assume it is more an issue with your phone.  GoPro is planning to release a new GoPro app that addresses the Samsung video decoder issue as well as adding new features and merging the Quik app and GoPro app into one.  The date for the rollout of this app hasn't been announced yet, but it should be sometime this year.

GoPro
Posts: 8,136

Re: ABOUT Go Pro App for Android

Hello @jicece33. There was a recently-released version of the GoPro App (v5.2.1) last March 21st. If you haven't tried it yet, see if the latest GoPro App version clears out the issue with Fusion.  We tested on our end and it is working, so far. After you update to the latest version, restart your phone and start pairing again. We'd love to hear back from you. Best regards!

Tourist
Posts: 6

Re: ABOUT Go Pro App for Android

Hello

Sorry if I am late ...  with the App version 5.2.2 (7880) , it's ok ... the only probleme is about the resolution ... it's not possible to choose the higher resolution (5.6K) in the parameters menu of the App ... we must choose this resolution 5.6K in the GoPro fusion camera parameters ... Thank's for all and Best Regards from jean-claude