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Sightseer
Posts: 1
Accepted Solution

カメラとアプリの再接続ができない

一度スマホとカメラの接続を切ると2度目の接続ができない

再接続するのにスマホの再起動やカメラの再起動

接続のリセットなど色々試しているが解決方法が見つかりません

再接続するのためにかなりの時間が掛かります

何かいい方法をご存知の方いませんか?

 

android xperia 

hero black7

です


Accepted Solutions
Highlighted
GoPro
Posts: 13,273

Re: カメラとアプリの再接続ができない

Hello @satocy,

 

Thank you for providing details of the issue. This is an odd behavior so we would like to narrow it down by doing some troubleshooting steps. First, please make sure that the camera is updated to the latest firmware, the phone is running on the latest OS version, and that you have the latest version of GoPro App installed. If you have not done it yet, manually update the camera to clear our any possible issue associated with the current installation. You can find manual update instructions here 

 

Once camera is updated, uninstall then re-install the app, and pair the camera again. Please go through the same tests that you did. Should you encounter any pairing issue, you can refer to this article for steps to fix. Let us know how it works out.

 

Thanks, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 13,273

Re: カメラとアプリの再接続ができない

Hello @satocy,

 

Thank you for providing details of the issue. This is an odd behavior so we would like to narrow it down by doing some troubleshooting steps. First, please make sure that the camera is updated to the latest firmware, the phone is running on the latest OS version, and that you have the latest version of GoPro App installed. If you have not done it yet, manually update the camera to clear our any possible issue associated with the current installation. You can find manual update instructions here 

 

Once camera is updated, uninstall then re-install the app, and pair the camera again. Please go through the same tests that you did. Should you encounter any pairing issue, you can refer to this article for steps to fix. Let us know how it works out.

 

Thanks, 
Marius