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Tourist
Posts: 4
Accepted Solution

wont connect to computer usb port damage

Hi:

unfortunately the USB port of my gopro hero 4 is broken, so I use the gpro battery bacpac to charge the battery of the camera, but I can not connect the camera to the computer because it does not recognize it, is there any way to do it? 

GOPRO HERO 4 USB PORT DAMAGE.jpg

Accepted Solutions
Tourist
Posts: 4

Re: wont connect to computer usb port damage

Hi Aragon1006:

 

Works Perfectly!!! thanks!!!

 

Best Regards

Alex

View solution in original post

UPDATE MANUALLY.jpg

All Replies
GoPro
Posts: 2,460

Re: wont connect to computer usb port damage

 

Hi @alexs70165,

 

Sorry to know that. 

You may try to use SD card adapter instead. 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: wont connect to computer usb port damage

Hi graytree76514 thanks for your answer:

 

How can I get one of these? 

 

Regards

Alex

GoPro
Posts: 3,859

Re: wont connect to computer usb port damage

 

Hi @alexs70165

 

By default, SD cards come with SD adapters.

Try to check your cards packaging, hopefully it's still there.

 

Thanks!

Ej

Tourist
Posts: 4

Re: wont connect to computer usb port damage

Hi Aragon1006:

 

 

I mean that my problem is not to import files, the real problem is to update the firmware of the camera, it is possible by the usb port of the battery bacpack? or any other way? like bluetooth or wifi?

 

Regards

Alex

GoPro
Posts: 3,859

Re: wont connect to computer usb port damage

Hi @alexs70165

 

An SD adapter or a card reader is needed to complete the manual software update.

 

Manual Update
Note: Useful for updating or reinstalling camera software. 

  1. Go to the HERO4 update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Let us know how it goes.

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: wont connect to computer usb port damage

Hi Aragon1006:

 

Works Perfectly!!! thanks!!!

 

Best Regards

Alex

UPDATE MANUALLY.jpg
GoPro
Posts: 3,859

Re: wont connect to computer usb port damage

 

Happy to hear that it did @alexs70165

 

Feel free to post back if something comes up.

 

Regards,

Ej