03-30-2021 02:01 PM
window saying "your graphics device does not support HEVC video.." but it does ![ New ]
When I open GoPro Player (desktop) I get this window.
“your graphics device does not support HEVC video hardware decoding. You may experience poor playback performance. We recommend using a graphic device with HEVC support”
But I do have HVEC support!
I tried resetting it by this method:
Reset HEVC extension
- Open Settings.
- Click on Apps & features.
- Under the "Apps & features" section, select the HEVC Video Extensions from Device Manufacturer item.
- Click the Advanced options. Source: Windows Central.
- Click the Reset button. Source: Windows Central.
- Click the Reset button again.
But no change.
[ I have other problems (see separate posts) which may be related.]
Processor Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz
Installed RAM 8.00 GB (7.81 GB usable)
Device ID EFF9981A-967A-4850-ACE3-7F2FC9CC5F38
Product ID 00325-96571-70979-AAOEM
System type 64-bit operating system, x64-based processor
Windows 10 Specifications
Edition Windows 10 Home
Installed on 14/03/2021
OS build 19042.867
Experience Windows Feature Experience Pack 120.2212.551.0
03-31-2021 11:54 AM
Re: window saying "your graphics device does not support HEVC video.." but it does ![ New ]
I had another problem (couldn’t export, see separate post). When I applied a fix below to that, this problem was also fixed.
So to stop the pop-up window appearing when HEVC is supported:
Search for "Device Manager" and expand the "Display Adaptors"
I disabled each in turn, with the 2nd one disabled exporting works.