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Posts: 12

window saying "your graphics device does not support HEVC video.." but it does !

[ New ]

When I open GoPro Player (desktop) I get this window.


“your graphics device does not support HEVC video hardware decoding. You may experience poor playback performance. We recommend using a graphic device with HEVC support”


But I do have HVEC support!


I tried resetting it by this method:


Reset HEVC extension

  1.          Open Settings.
  2.          Click on Apps & features.
  3.          Under the "Apps & features" section, select the HEVC Video Extensions from Device Manufacturer item.
  4.          Click the Advanced options. Source: Windows Central.
  5.          Click the Reset button. Source: Windows Central.
  6.          Click the Reset button again.


But no change.


[ I have other problems (see separate posts) which may be related.]


Device Specifications

Processor        Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz   1.99 GHz

Installed RAM 8.00 GB (7.81 GB usable)

Device ID         EFF9981A-967A-4850-ACE3-7F2FC9CC5F38

Product ID       00325-96571-70979-AAOEM

System type     64-bit operating system, x64-based processor


Windows 10 Specifications

Edition Windows 10 Home

Version            20H2

Installed on     ‎14/‎03/‎2021

OS build           19042.867

Experience      Windows Feature Experience Pack 120.2212.551.0

Posts: 12

Re: window saying "your graphics device does not support HEVC video.." but it does !

[ New ]

I had another problem (couldn’t export, see separate post). When I applied a fix below to that, this problem was also fixed.

So to stop the pop-up window appearing when HEVC is supported:


Search for "Device Manager" and expand the "Display Adaptors"

I disabled each in turn, with the 2nd one disabled exporting works.