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Tourist
Posts: 7
Accepted Solution

will not down load to surface

i cannot download to my surface

no phone support.

no 


Accepted Solutions
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GoPro
Posts: 6,742

Re: will not down load to surface

@swidengopro, clicking on the "Upload Your Media" button will open an explorer window so you can browse and select the files you want to upload. If this function doesn't work as expected, there could be a compatibility issue.

Alternatively, you can try other methods uploading your files to PLUS cloud: How to Add Media to GoPro Plus

View solution in original post


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GoPro
Posts: 15,175

Re: will not down load to surface

Hi @swidengopro

 

If you are trying to install the desktop app, make sure that the device is not on the tablet mode.

This may cause compatibility issues.

 

Thanks!

Ej

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Tourist
Posts: 7

Re: will not down load to surface

I am using the gopro.com website, clicking on GOPOR PLUS,  my surface is NOT in tablet mode.    i click "Add Media"   will not download pictures.   window appears that lets me go to my system files.

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GoPro
Posts: 6,742

Re: will not down load to surface

@swidengopro, which web browser are you using to access your PLUS Media Library (via gopro.com)? Have you tried using other web browsers?

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Tourist
Posts: 7

Re: will not down load to surface

Chrome.  firefox and explore all open the window and do not import pictures from camera

Highlighted
GoPro
Posts: 6,742

Re: will not down load to surface

@swidengopro, when you click on Add Media, another window (see screenshot below) will open so you can manually add or drag + drop files to upload. What happens when you click on "Upload Your Media"? Have you tried to drag and drop the files? Try importing one file at a time to see if it makes any difference.

Highlighted
Tourist
Posts: 7

Re: will not down load to surface

yes,  i can drag 1 file at the time over.  BUT i have over 100 pictures in this file from vacation,  This would take forever.

Highlighted
GoPro
Posts: 6,742

Re: will not down load to surface

@swidengopro, clicking on the "Upload Your Media" button will open an explorer window so you can browse and select the files you want to upload. If this function doesn't work as expected, there could be a compatibility issue.

Alternatively, you can try other methods uploading your files to PLUS cloud: How to Add Media to GoPro Plus