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Sightseer
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why does the hero 7 not work with windows 8.1?

 

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GoPro
Posts: 14,427

Re: why does the hero 7 not work with windows 8.1?

Do you mean the HERO7 camera is not detected on your computer? Or is it only through some media player or applications? Since Quik for desktop works only with Windows 10, we will not be able to use it to test. 

There are troubleshooting steps here https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-not-Recognized-when-Plugged-into... that will help. You may also try changing the USB-C cable, or inserting the SD card directly to the computer. Let us know how it goes. 

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GoPro
Posts: 14,427

Re: why does the hero 7 not work with windows 8.1?

Do you mean the HERO7 camera is not detected on your computer? Or is it only through some media player or applications? Since Quik for desktop works only with Windows 10, we will not be able to use it to test. 

There are troubleshooting steps here https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-not-Recognized-when-Plugged-into... that will help. You may also try changing the USB-C cable, or inserting the SD card directly to the computer. Let us know how it goes.