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%3CLINGO-SUB%20id%3D%22lingo-sub-67513%22%20slang%3D%22en-US%22%3Ewhat%20can%20i%20do%20if%20the%20firewall%20is%20blocking%20the%20app%20of%20quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-67513%22%20slang%3D%22en-US%22%3E%3CP%3EPlease%20help.%3C%2FP%3E%3CP%3EI%20got%20my%20first%26nbsp%3Band%20new%20HERO5%26nbsp%3BBLACK%20and%20also%20got%20a%20new%20PC%20with%20W10%20operating%20system.%3C%2FP%3E%3CP%3EI%20downloaded%20the%20QUIK%20APP%20for%20desktop%20and%20tried%20to%20sign%20in%20with%26nbsp%3Bmy%20user%20name%20and%20password%2C%3C%2FP%3E%3CP%3Epress%20the%20sing%26nbsp%3Bin%20button%20and%20then%20the%20app%20freeze%20and%20get%20stuck.I%20tried%26nbsp%3Band%26nbsp%3Brepeat%20to%20sign%20in%26nbsp%3Bmany%20times%20but%20didn't%20work.%3C%2FP%3E%3CP%3EI%20also%20uninstalled%20and%20reinstalled%20again%20but%20nothing.%3C%2FP%3E%3CP%3Ei%20understan%20that%20the%20problem%20is%20maybe%20the%20firewall.%20what%20can%20I%20do%20to%20fix%20this%20problem%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-67513%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-70168%22%20slang%3D%22en-US%22%3ERe%3A%20what%20can%20i%20do%20if%20the%20firewall%20is%20blocking%20the%20app%20of%20quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-70168%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20are%20having%20this%20issue%20also.%20When%20entering%20our%20username%20and%20password%20it%20just%20tells%20me%20it%20is%20incorrect.%20I've%20checked%20with%202%20different%20accounts%2C%20that%20i'm%20able%20to%20use%20elsewhere%2C%20so%20this%20has%20to%20be%20a%20local%20issue.%20What%20can%20we%20do%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2

what can i do if the firewall is blocking the app of quik

Please help.

I got my first and new HERO5 BLACK and also got a new PC with W10 operating system.

I downloaded the QUIK APP for desktop and tried to sign in with my user name and password,

press the sing in button and then the app freeze and get stuck.I tried and repeat to sign in many times but didn't work.

I also uninstalled and reinstalled again but nothing.

i understan that the problem is maybe the firewall. what can I do to fix this problem?

 

Sightseer
Posts: 1

Re: what can i do if the firewall is blocking the app of quik

[ Edited ]

We are having this issue also. When entering our username and password it just tells me it is incorrect. I've checked with 2 different accounts, that i'm able to use elsewhere, so this has to be a local issue. What can we do?