videos won't play and its freezes up

[speedlife84]

I have had trouble since I bought the hero . gave up 2 years ago.  got it back out to start filming my new pro auto racing training and ..

won't play again.  And the screen is cracked, in storage in the box and never moved it.  

The main issue now is when I downloaded the old data from my sd card it won't play them..  is this the norm?? very frustrated with GoPro. 

 Help!

Thanks

[mariustanya]

Hello, @speedlife84. Which HERO camera do you have? Are you using any particular media player or application to access or view the SD card contents? Do you get a specific error message? Are you able to access the files on the SD card through your computer's File Finder window or the File Explorer? Which format are the files in? These details will help us isolate the issue. We hope to hear back from you.