Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-235626%22%20slang%3D%22en-US%22%3Evideos%20borrosos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-235626%22%20slang%3D%22en-US%22%3E%3CP%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3Ehola%2C%20desde%20que%20instale%20windows%2010%20los%20videos%20se%20ven%20borrosos%20en%20reproductor%20de%20windows%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3EPodrian%20indicarme%20cual%20es%20el%20problema%3F%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3Esaludos%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-235661%22%20slang%3D%22en-US%22%3ERe%3A%20videos%20borrosos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-235661%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F74564%22%20target%3D%22_blank%22%3E%40rapidcave2644%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIs%20it%20only%20in%20Windows%20player%20that%20the%20videos%20play%20blurry%3F%20What%20about%20other%20media%20player%3F%20Are%20you%20able%20to%20play%20the%20videos%20in%20Quik%20for%20desktop%3F%20This%20could%20be%20associated%20with%20the%20graphics%20cards%20on%20your%20computer.%20Check%20also%20if%20the%20cards%20are%20updated.%20In%20addition%2C%20you%20can%20go%20through%20the%20steps%20to%20fix%20detailed%20in%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Correct-Choppy-or-Broken-Up-Playback%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%3C%2FA%3E%20for%20correcting%20choppy%20or%20broken%20playback%20and%20see%20if%20the%20issue%20is%20cleared%20out.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354395%22%20slang%3D%22es-ES%22%3ERe%3A%20blurred%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354395%22%20slang%3D%22es-ES%22%3E%3CP%3EI%20have%20the%20problem%20with%20all%20the%20players.%20Possibly%20the%20problem%20is%20from%20the%20camera%2C%20so%20I%20need%20to%20take%20it%20to%20some%20point%20of%20technical%20service%20for%20me%20to%20repair%20it%2C%20but%20it%20seems%20that%20GoPro%20does%20not%20have%20that%20kind%20of%20service%2C%20it%20is%20unfortunate.%3C%2FP%3E%3CP%3Eregards%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

videos borrosos

hola, desde que instale windows 10 los videos se ven borrosos en reproductor de windows

Podrian indicarme cual es el problema?

saludos


Accepted Solutions
GoPro
Posts: 7,383

Re: videos borrosos

Hello @tonysanchez61

 

Is it only in Windows player that the videos play blurry? What about other media player? Are you able to play the videos in Quik for desktop? This could be associated with the graphics cards on your computer. Check also if the cards are updated. In addition, you can go through the steps to fix detailed in this article for correcting choppy or broken playback and see if the issue is cleared out. 

 

Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,383

Re: videos borrosos

Hello @tonysanchez61

 

Is it only in Windows player that the videos play blurry? What about other media player? Are you able to play the videos in Quik for desktop? This could be associated with the graphics cards on your computer. Check also if the cards are updated. In addition, you can go through the steps to fix detailed in this article for correcting choppy or broken playback and see if the issue is cleared out. 

 

Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: videos borrosos

I have the problem with all the players. Possibly the problem is from the camera, so I need to take it to some point of technical service for me to repair it, but it seems that GoPro does not have that kind of service, it is unfortunate.

regards

GoPro
Posts: 8,416

Re: videos borrosos

Hi @tonysanchez61

 

Are these HEVC files?

How are the files when played back on the camera or through the GoPro app(mobile)?

We do not repair cameras, replacement is the option.

Please reach out to Support Team for assistance through https://gopro.com/help/ContactUs    

 

Thanks!

Ej