Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-312035%22%20slang%3D%22en-US%22%3Every%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312035%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20hero%207%20black%20and%20the%20gopro%20plus%20account.%26nbsp%3B%20When%20uploading%20from%20my%20camera%2C%20it%20is%20very%20slow.%26nbsp%3B%20Hours%20on%20'starting%20upload.'%26nbsp%3B%20Is%20this%20normal%3F%3C%2FP%3E%3CP%3EVic%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-312035%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20PLUS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312086%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312086%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93051%22%20target%3D%22_blank%22%3E%40vthed%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EUpload%20rate%20is%20dependent%20on%20the%20speed%20of%20your%20connection.%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20using%20a%20different%20network%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-314275%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314275%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20problem%2C%20just%20bought%20the%20gopro%20plus%20subscription%20and%20it%20is%20super%20slow.%3C%2FP%3E%3CP%3EIm%20uploading%20via%20the%20quik%20app%20on%20my%20imac%20desktop.%3C%2FP%3E%3CP%3EI%20have%201000Mbps%20fiber%20connection%20and%20I%20only%20get%20between%2014-16Mbps%20upload%20speed.%3C%2FP%3E%3CP%3EI%20live%20in%20Sweden%20and%20and%20the%20program%20little%20snitch%20on%20my%20mac%20tells%20me%20the%20speed%20and%20that%20Im%20uploading%20to%20s3.us-west-2.amazonaws.com%2C%3C%2FP%3E%3CP%3Eif%20that%20is%20the%20case%20I%20understand%20why%20my%20speed%20is%20low%20.%3C%2FP%3E%3CP%3Eare%20there%20not%20any%20other%20amazon%20servers%20in%20europe%20that%20I%20could%20upload%20to%20instead%20of%20server%20on%20the%20west%20cost%2C%20when%20I%20live%20in%20sweden%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-334312%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-334312%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20having%20the%20same%20problem..%20It's%20painfully%20slow!%20I'm%20far%20from%20impressed%20with%20it.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-334325%22%20slang%3D%22en-US%22%3EPainfully%20slow%20upload%20from%20hero7%20to%20gopro%20plus!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-334325%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20husband%20gave%20me%20the%20Hero7%20as%20a%20present%20(i'm%20a%20cyclist)%20-%20for%20safety%20and%20also%20to%20capture%20some%20of%20the%20beautiful%20routes%20I%20cycle%20in%20different%20countries%20and%20cities.%3C%2FP%3E%3CP%3E1.%20Used%20it%20for%20the%20first%20time%20skiing%20a%20few%20weeks%20ago.%3C%2FP%3E%3CP%3E%26nbsp%3B%20%26nbsp%3B%20A.%20media%20was%20easy%20to%20download%20into%20my%20phone%20and%20computer%2C%20etc..%3C%2FP%3E%3CP%3E2.%20Decided%20to%20join%20the%20gopro%20plus%20-%20to%20download%20directly%20to%20the%20cloud%20and%20not%20use%20my%20phone%20or%20computer%20memory.%3C%2FP%3E%3CP%3E%26nbsp%3B%20%26nbsp%3B%20A.%20Started%20downloading%20into%20gopro%20plus%20five%20days%20ago%20-%20only%20downloaded%2010%20out%20of%2031%20videos%20so%20far!%3C%2FP%3E%3CP%3E%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3BB.%20Tried%20to%20download%20to%20computer%20with%20Quik%20and%20then%20add%20to%20gopro%20plus%2C%20still%20nothing%20happening%20(well%20at%20a%20speed%20of%20a%20snail%20or%20sloath!)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20someone%20please%20tell%20me%20if%20there's%20an%20easy%20way%3F%20at%20the%20moment%20the%20gopro%20plus%20seems%20like%20a%20waste%20of%20money!%20Any%20suggestions%3F%20I'm%20getting%20ready%20to%20go%20to%20Majorca%20for%20a%20cycling%20trip%20and%20would%20like%20to%20be%20able%20to%20download%20the%20video%20each%20day.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMany%20thanks%2C%3C%2FP%3E%3CP%3EArelis%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-334394%22%20slang%3D%22en-US%22%3ERe%3A%20Painfully%20slow%20upload%20from%20hero7%20to%20gopro%20plus!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-334394%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20very%20fast%20wifi.%26nbsp%3B%20I%20found%20a%20much%20better%20upload%20rate%20using%20manual%20upload.%26nbsp%3B%20Still%20not%20fast%2C%20but%20better%20than%20auto%20for%20some%20reason%20.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335288%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335288%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20problem.%3C%2FP%3E%3CP%3ESuper%2C%20super%2C%20super%20slow.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20can%20upload%20to%20drop-box%20with%20no%20issue%2C%20but%20uploading%20to%20gopro%20plus%20is%20exhausting.%26nbsp%3BThis%20could%20very%20well%20end%20up%20being%20the%20reason%20I%20cancel.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337483%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337483%22%20slang%3D%22en-US%22%3E%3CP%3EYeah%20I'm%20having%20the%20exact%20same%20problem.%26nbsp%3B%20Upload%20has%20been%20going%20for%20days!%26nbsp%3B%20And%20I'm%20still%20only%205%25%20of%20my%20videos%20uploaded.%26nbsp%3B%20I'm%20curious%20if%20there%20is%20anyone%20who%20has%20actually%20had%20a%20good%20experience%20with%20go%20pro%20plus%3F%26nbsp%3B%20I%20haven't%20heard%20one%20good%20thing%20about%20go%20pro%20plus%20thus%20far.%26nbsp%3B%20I'm%20thinking%20I'll%20cancel%20as%20well.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337493%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337493%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F100962%22%20target%3D%22_blank%22%3E%40bearjosh%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlus%20upload%20may%20take%20sometime%20but%20it%20should%20import.%3C%2FP%3E%0A%0A%3CP%3EDo%20you%20remember%20if%20these%20are%20chaptered%20files%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAlso%2C%20if%20you%20need%20the%20files%20immediately%2C%20you%20may%20go%20for%20other%20cloud%20services.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349026%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349026%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20the%20primary%20reason%20i%20would%20cancel%20my%20gorpo%20plus%20account%20as%20well.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPointless%20to%20pay%20for%20a%20service%20that%20takes%20so%20long%20to%20uplaod%20and%20use.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGopro%20must%20do%20something%20about%20this%20otherwise%20they%20are%20greatly%20losing%20reputation%20amoung%20their%20loyal%20customers.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYaz%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354086%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354086%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3E%3CA%20href%3D%22https%3A%2F%2Fgopro-media-uploads.s3.us-west-2.amazonaws.com%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro-media-uploads.s3.us-west-2.amazonaws.com%3C%2FA%3E%3C%2FSTRONG%3E%20seems%20to%20be%20hardocded%20in%20the%3CBR%20%2F%3EGoProShareService%2C%20which%20is%3CEM%3E%20very%20unfortunate%3C%2FEM%3E.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20resolves%20(CNAME)%20to%26nbsp%3B%3CSTRONG%3Es3-r-w.us-west-2.amazonaws.com.%26nbsp%3B%3C%2FSTRONG%3EThis%20means%2C%20according%20to%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.aws.amazon.com%2Fgeneral%2Flatest%2Fgr%2Frande.html%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EAWS%20Regions%20and%20Endpoints%3C%2FA%3E%26nbsp%3B%2C%20that%20european%20users%20have%20to%20talk%20with%20a%20server%20in%26nbsp%3B%3CSPAN%3EUS%20West%20(Oregon).%26nbsp%3B%3CIMG%20id%3D%22robotmad%22%20class%3D%22emoticon%20emoticon-robotmad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_robot-mad.png%22%20alt%3D%22Robot%20Mad%22%20title%3D%22Robot%20Mad%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EI've%20tried%20to%20trick%20the%20DNS-Resolution%20%26nbsp%3Bto%20a%20european%20server.%20This%20works%2C%20but%20i%20see%20TLS-Errors%20in%20the%20GoProShareService%20log.%20So%20no%20upload%20is%20happening.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354568%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354568%22%20slang%3D%22en-US%22%3E%3CP%3ESee%20my%20second%20post%20here%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2FGoPro-Apps-for-Desktop%2FGopro-AmazonCloud-Storage-Location-Option%2Fm-p%2F354567%23%2FM20093%22%20target%3D%22_self%22%3EGopro%20AmazonCloud%20Storage%20Location%20Option%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355015%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355015%22%20slang%3D%22en-US%22%3ETwo%20days%20running%20to%20complete%2043%20of%20100%20files.%20Shot%20at%201080.%20Not%20even%20big%20files.%20Gopro%20Cloud%20is%20terrible.%20I%20will%20not%20renew.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355017%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355017%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106442%22%20target%3D%22_blank%22%3E%40enjoue%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHow%20are%20you%20uploading%20your%20media%20to%20the%20cloud%20-%20is%20it%20via%20auto%20upload%2C%20through%20Quik%20for%20desktop%2C%20or%20manually%20through%20gopro.com%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAlso%2C%20which%20file%20types%20are%20you%20uploading%20-%20photos%3F%20videos%3F%20a%20combination%3F%3C%2FP%3E%0A%0A%3CP%3ECheck%20if%20there%20are%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FGoPro-Camera-File-Chaptering-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Echaptered%20files%3C%2FA%3E%26nbsp%3Bamong%20the%20files%20as%20these%20can%20only%20be%20uploaded%20by%20auto%20upload%20or%20Quik.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAlso%2C%20see%20if%20there%20is%20anything%20beyond%20450MB%20as%20they%20might%20be%20taking%20longer%20than%20usual%20to%20be%20uploaded%20manually%20than%20through%20Quik.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20what%20you%20find%20out.%20You%20observation%20will%20help%20a%20lot%20in%20isolating%20the%20source%20of%20the%20trouble.%20We%20hope%20to%20hear%20back%20from%20you.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355116%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355116%22%20slang%3D%22en-US%22%3E%3CP%3EPlease%20make%20this%20test%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22http%3A%2F%2Fs3-accelerate-speedtest.s3-accelerate.amazonaws.com%2Fen%2Faccelerate-speed-comparsion.html%3Fregion%3Dus-west-2%26amp%3BorigBucketName%3Dgopro-media-uploads%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ES3%20Amazon%20GoPro%20Test%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eand%20tell%20me%20the%20percentage%20improvment.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou%20can't%20do%20anything%20to%20make%20it%20better%20.%20.%20it's%20a%20matter%20for%20gopro%20and%20their%20Amazon%20S3%20Cloud%20design%20(which%20is%20terrible)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355564%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355564%22%20slang%3D%22en-US%22%3E%3CP%3EI%20tried%20the%20test%20and%20this%20is%20the%20resault%20connecting%20to%20west%202%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F6351i0B975AB528303B2E%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Ska%CC%88rmavbild%202019-06-25%20kl.%2000.42.21.png%22%20title%3D%22Ska%CC%88rmavbild%202019-06-25%20kl.%2000.42.21.png%22%20%2F%3E%3C%2FP%3E%3CP%3Ebut%20I%20don't%20know%20what%20that%20means%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355682%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355682%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93646%22%20target%3D%22_blank%22%3E%40eidurg46712%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3EI%20tried%20the%20test%20and%20this%20is%20the%20resault%20connecting%20to%20west%202%3C%2FP%3E%3CP%3E270%25%20improvment%3C%2FP%3E%3CP%3Ebut%20I%20don't%20know%20what%20that%20means%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EUS-West-2%20is%20the%20cloudlocation%20of%20the%20gopro-media-files.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThat%20means%2C%20that%20the%20upload%20could%20be%20much%20faster%2C%20if%20gopro%20inc%20would%3C%2FP%3E%3CUL%3E%3CLI%3Eactivate%20the%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.aws.amazon.com%2FAmazonS3%2Flatest%2Fdev%2Ftransfer-acceleration.html%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EAmazon%20S3%20Transfer%20Acceleration%3C%2FA%3E%3C%2FLI%3E%3CLI%3Eupdate%20the%20apps%20to%20use%20that%3C%2FLI%3E%3C%2FUL%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355565%22%20slang%3D%22en-US%22%3ERe%3A%20very%20slow%20upload%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355565%22%20slang%3D%22en-US%22%3E%3CP%3Esorry%20double%20post%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 7,088

Re: very slow upload

Hi @bearjosh

 

Plus upload may take sometime but it should import.

Do you remember if these are chaptered files?

 

Also, if you need the files immediately, you may go for other cloud services.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: very slow upload

This is the primary reason i would cancel my gorpo plus account as well.

 

Pointless to pay for a service that takes so long to uplaod and use.

 

Gopro must do something about this otherwise they are greatly losing reputation amoung their loyal customers.

 

Yaz

Tourist
Posts: 12

Re: very slow upload

https://gopro-media-uploads.s3.us-west-2.amazonaws.com seems to be hardocded in the
GoProShareService, which is very unfortunate.

 

This resolves (CNAME) to s3-r-w.us-west-2.amazonaws.com. This means, according to AWS Regions and Endpoints , that european users have to talk with a server in US West (Oregon). Robot Mad

 

I've tried to trick the DNS-Resolution  to a european server. This works, but i see TLS-Errors in the GoProShareService log. So no upload is happening.

Tourist
Posts: 12

Re: very slow upload

See my second post here

 

Gopro AmazonCloud Storage Location Option

 

Sightseer
Posts: 1

Re: very slow upload

Two days running to complete 43 of 100 files. Shot at 1080. Not even big files. Gopro Cloud is terrible. I will not renew.
GoPro
Posts: 6,870

Re: very slow upload

Hello @enjoue

 

How are you uploading your media to the cloud - is it via auto upload, through Quik for desktop, or manually through gopro.com? 

Also, which file types are you uploading - photos? videos? a combination?

Check if there are chaptered files among the files as these can only be uploaded by auto upload or Quik. 

Also, see if there is anything beyond 450MB as they might be taking longer than usual to be uploaded manually than through Quik. 

 

Let us know what you find out. You observation will help a lot in isolating the source of the trouble. We hope to hear back from you. 

 

Thanks, 
Marius 

Tourist
Posts: 12

Re: very slow upload

[ Edited ]

Please make this test

 

S3 Amazon GoPro Test

 

and tell me the percentage improvment.

 

You can't do anything to make it better . . it's a matter for gopro and their Amazon S3 Cloud design (which is terrible)

Tourist
Posts: 3

Re: very slow upload

[ Edited ]

I tried the test and this is the resault connecting to west 2

Skärmavbild 2019-06-25 kl. 00.42.21.png

but I don't know what that means