Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-12853%22%20slang%3D%22en-US%22%3Eusing%20Gopro%20studio%20problem%20with%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-12853%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20have%20a%20new%20pc%20with%20the%20best%20hardware%20features%20in%20the%20market%20like%20i7%2C%20ssd%20and%2032%20ram%20and%20i%20cant%20make%20a%20movie..!!%20as%20i%20drag%20audio%20and%20mp3%2C%20the%20video%20play%20for%20a%20while%20and%20at%201%20sec%20about%20and%20the%20programm%20stop%20working%20and%20not%20responds%20so%20i%20cant%20continue%20and%20finish%20my%20work..%20So%20what%20is%20the%20problem%20and%20what%20to%20do%3F%20i%20need%20to%20put%202%20or%203%20mp3%20files%20and%20make%20adjustnments%20for%20my%20movie..also%20i%20need%20to%20know%20if%20the%20quality%20of%20the%20sound%20is%20going%20to%20change%20(if%20its%20work%20ever)..%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-12853%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-12875%22%20slang%3D%22en-US%22%3ERe%3A%20using%20Gopro%20studio%20problem%20with%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-12875%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-13687%22%20slang%3D%22en-US%22%3ERe%3A%20using%20Gopro%20studio%20problem%20with%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-13687%22%20slang%3D%22en-US%22%3EHere%20is%20the%20solution..right%20click%20on%20the%20gopro%20studio%20icon%20-%20properties%20-%20compatibility-%20click%20run%20this%20program%20in%20compatibility%20mode%20for%20windows%207%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-13699%22%20slang%3D%22en-US%22%3ERe%3A%20using%20Gopro%20studio%20problem%20with%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-13699%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20very%20much!!!!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37934%22%20slang%3D%22en-US%22%3ERe%3A%20using%20Gopro%20studio%20problem%20with%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37934%22%20slang%3D%22en-US%22%3E%3CP%3Eit%20still%20does%20not%20work%20for%20me.%26nbsp%3B%3C%2FP%3E%3CP%3Ewindows%207%20professional%20SP1%26nbsp%3B%3C%2FP%3E%3CP%3Eintel%20core%20i5-4300U%3C%2FP%3E%3CP%3E4.00%20GB%20RAM%3C%2FP%3E%3CP%3E64-bit%20OS%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3D(%20%3D(%20%3D(%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37941%22%20slang%3D%22en-US%22%3ERe%3A%20using%20Gopro%20studio%20problem%20with%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37941%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F22286%22%20target%3D%22_blank%22%3E%40ph1770%3C%2FA%3E%20-%20What%20version%20of%20Studio%20are%20you%20running%3F%20Are%20you%20running%20it%20from%20within%20Quik%20for%20Desktop%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37943%22%20slang%3D%22en-US%22%3ERe%3A%20using%20Gopro%20studio%20problem%20with%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37943%22%20slang%3D%22en-US%22%3E%3CP%3Elatest%20version%20downloaded%20yesterday%26nbsp%3BQuik-WinInstaller-2.2.0.4944%3C%2FP%3E%3CP%3Ebut%20I%20never%20run%20Studio%20via%20Quik.%20normally%20I%20click%20on%20GoPro%20Studio%20icon.%26nbsp%3B%3C%2FP%3E%3CP%3Ejust%20a%20note%3A%20it%20has%20been%20working%20perfectly%20for%20sevreal%20months%20in%202016%2C%20then%20for%20some%20months%20I%20did%20not%20touch%20it%2C%20and%20in%20the%20last%20weeks%26nbsp%3BI%20needed%20to%20edit%20some%20videos%20and%20no%20way%20to%20fix%20it.%3C%2FP%3E%3CP%3EFYI%20it%20crashes%20only%20in%20some%20cases%3A%3C%2FP%3E%3CP%3E-%20when%20I%20am%20in%20the%20%22view%20%26amp%3B%20trim%22%20window%20everyhitn%20is%20perfect%2C%20I%20can%20convert%2C%20no%20issues.%3C%2FP%3E%3CP%3E-%20when%20I%20am%20in%20the%20%22edit%22%20window%20it's%20a%20nightmare.%20if%20I%20run%20a%20video%20longer%20than%20a%20dozen%20seconds%20after%20a%20while%20it%20just%20stops%20and%20%22not%20responding%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37949%22%20slang%3D%22en-US%22%3ERe%3A%20using%20Gopro%20studio%20problem%20with%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37949%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F22286%22%20target%3D%22_blank%22%3E%40ph1770%3C%2FA%3E%20-%20If%20you're%20launching%20Studio%20as%20a%20standalone%20program%2C%20you%20are%20using%20an%20outdated%20version%20of%20the%20program.%20The%20latest%20version%20of%20Studio%20is%20within%20Quik%20for%20Desktop.%20Using%20the%20latest%20version%20will%20likely%20address%20the%20crashing%20issues.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESelect%20the%20files%20you%20want%20to%20edit%20in%20Studio%20and%20then%20go%20to%20File%20and%20select%20Open%20in%20Studio.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37954%22%20slang%3D%22en-US%22%3ERe%3A%20using%20Gopro%20studio%20problem%20with%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37954%22%20slang%3D%22en-US%22%3E%3CP%3Ebad%20luck!%20exactly%20the%20same%20issue!%3C%2FP%3E%3CP%3EI%20launched%20it%20from%20Quik.%20Just%20to%20be%20sure%20I%20selected%20a%20different%20source%20file%2C%20I%20saved%20it%20under%20a%20different%20project%20name%2C%20I%26nbsp%3Btrimmed%20the%20file%2C%20converted%20it%2C%20and%20then%20in%20%22edit%22%20it%20freezes.%20same%20as%20with%20previous%20file.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20also%20tried%20some%20online%20tips%20like%20%22click%20properties%20and%20select%20run%20in%20win%207%20compatibility%20mode%22%20but%26nbsp%3Bit's%20all%20useless.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37971%22%20slang%3D%22en-US%22%3ERe%3A%20using%20Gopro%20studio%20problem%20with%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37971%22%20slang%3D%22en-US%22%3E%3CP%3EOur%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20may%20be%20able%20to%20figure%20out%20what's%20happening.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4

Re: using Gopro studio problem with not responding

bad luck! exactly the same issue!

I launched it from Quik. Just to be sure I selected a different source file, I saved it under a different project name, I trimmed the file, converted it, and then in "edit" it freezes. same as with previous file. 

I have also tried some online tips like "click properties and select run in win 7 compatibility mode" but it's all useless.

 

GoPro Community Manager
Posts: 5,852

Re: using Gopro studio problem with not responding

Our team at https://gopro.com/help/PKBContactus may be able to figure out what's happening.

Nomad
Posts: 58

Re: using Gopro studio problem with not responding

Think i have the same problem.

Freeze, during Cut/editing in Studio.....only Kill the prozess helps (Win7, all Updates)

Tourist
Posts: 4

Re: using Gopro studio problem with not responding

this is the crash details on my laptop: (I don't understand anything, but hopefully for someone this might be clearer =) 

 

Problem signature:
Problem Event Name: AppHangB1
Application Name: GoPro Studio.exe
Application Version: 0.0.0.0
Application Timestamp: 58792c2a
Hang Signature: edc5
Hang Type: 16640
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: edc556f4184dc424d43203e75a83de8d
Additional Hang Signature 2: 892c
Additional Hang Signature 3: 892cef208b49910dd87bc91e1aaaa99d
Additional Hang Signature 4: b0d0
Additional Hang Signature 5: b0d0ee593ee5350837e18e600c38f640
Additional Hang Signature 6: 181d
Additional Hang Signature 7: 181d9c80f5da32a3d04691c0d1b6ba11

 

Highlighted
Sightseer
Posts: 1

Re: using Gopro studio problem with not responding

I have the same issue (laptop hardware: i7, 8 gb RAM, SSD, GeForce GTX 960M). The GoPro Studio is not responding/freezes randomly, when I cut/drag the video. Especially with clips larger than a minute it happens more often and makes the it impossible to work with it.

 

Task-Manager shows GoPro Studio: CPU 1-2%, RAM below 1GB and hard disk 300 MB/s. Waiting an hour is not chaning anything, have to kill the process.

 

I tried a lot of solutions described (reinstall v2.2, v2.3...; Update .net framework; Microsoft Visual C++ 2008 SP1; start as administrator; safe mode; ...)

 

Fix would be nice...