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Tourist
Posts: 2
Accepted Solution

uploading videos

it takes hours to try and upload a 2 minute video, then it wont finish loading


Accepted Solutions
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GoPro
Posts: 16,126

Re: uploading videos

Thanks for getting back to us @kennethb68183

 

How are you importing the files is it via Quik for desktop or File Explorer/ Media?

What specific SanDisk SD card are you using?

Do you still remember the resolution used on these videos?

 

Please check out the information on:

How to Import Camera Files to a Computer - Windows 10

How to Import Camera Files to a Computer - Mac

 

 

Regards,

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 16,126

Re: uploading videos

Hi @kennethb68183

 

Sorry for any troubles caused.

Where are you trying to upload the video?

Are you using a mobile phone or a computer?

Is this happening to all video files or just to one?

What camera/SD card are you using?

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: uploading videos

yes trying to upload videos to desktop

yes all videos, thay are 3 minutes or less, the still pics uploaded fine

scan disk 64gb

Highlighted
GoPro
Posts: 16,126

Re: uploading videos

Thanks for getting back to us @kennethb68183

 

How are you importing the files is it via Quik for desktop or File Explorer/ Media?

What specific SanDisk SD card are you using?

Do you still remember the resolution used on these videos?

 

Please check out the information on:

How to Import Camera Files to a Computer - Windows 10

How to Import Camera Files to a Computer - Mac

 

 

Regards,

Ej