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Sightseer
Posts: 1

uploading videos from hero 5 to desktop

[ New ]

i'm unable to download videos i took yesterday to my desktop. i have the gopro plugged in and the quik app installed, but when i go to download the video it completes loading and doesn't download though. i uploaded pictures no problem but after waiting 10 minutes multiple times to download the video, no luck. 


Accepted Solutions
GoPro
Posts: 29,576

Re: uploading videos from hero 5 to desktop

[ New ]

Hi @jbergg

 

Is there a chance the videos are HEVC files?

Are these chaptered files?

Please try importing using an SD card adapter.

How to Import Camera Files to a Computer - Windows 10

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!
Ej

View solution in original post


All Replies
GoPro
Posts: 29,576

Re: uploading videos from hero 5 to desktop

[ New ]

Hi @jbergg

 

Is there a chance the videos are HEVC files?

Are these chaptered files?

Please try importing using an SD card adapter.

How to Import Camera Files to a Computer - Windows 10

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!
Ej