Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Tourist
Posts: 2

updating hero7 black stuck at 0% Transferring files

I have my hero7 black attached to my computer and updating for over an hour and it's still stuck at 0%, while it states Transferring files.....

Any advice?

Thank you in advance

68249724_427900087843074_5491516721917329408_n.jpg
GoPro
Posts: 11,482

Re: updating hero7 black stuck at 0% Transferring files

Hello @gerryc223

 

What SD card are you using?

It will be best to complete the update manually.

Make sure to save any important files before proceeding.

Please refer to https://gopro.com/en/us/update/hero7-black

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs    

 

Thanks!

Ej