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Tourist
Posts: 2

updating hero7 black stuck at 0% Transferring files

I have my hero7 black attached to my computer and updating for over an hour and it's still stuck at 0%, while it states Transferring files.....

Any advice?

Thank you in advance

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GoPro
Posts: 9,031

Re: updating hero7 black stuck at 0% Transferring files

Hello @gerryc223

 

What SD card are you using?

It will be best to complete the update manually.

Make sure to save any important files before proceeding.

Please refer to https://gopro.com/en/us/update/hero7-black

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs    

 

Thanks!

Ej