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Sightseer
Posts: 1

unable to import files

The GoPro says that USB is connected, however, the GoPro Quick app for Mac isn't responding with the usual 'import files' window. 

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GoPro
Posts: 9,949

Re: unable to import files

Hello @nexxtjen. Sorry to hear about the trouble. Run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 
Additionally, if using macOS Catalina, you can try the suggestions in this thread to see if they'll work for you: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Quik-not-compatible-with-macOS-Catalina/m-p/50... 


And make sure that your Mac system allows access to removable devices. See this thread https://community.gopro.com/t5/GoPro-Apps-for-Desktop/GoPro-Quick-Mac-import-not-working-import-butt... for more details
 

What's the GoPro camera model used? If using HERO8 Black and you have the latest firmware recently installed, please check out this thread for troubleshooting suggestions: https://community.gopro.com/t5/Cameras/GoPro-hero-8-not-being-detected-by-Windows-10/m-p/682772#/M15...