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Tourist
Posts: 4

unable to access my cloud videos

[ New ]

Dears,

 

I am unable to access my cloud videos (updated using the Quik mobile app from phone) on my desktop. I have a paid subscription for Qlik.

 

regards,

 

Vinod


Accepted Solutions
GoPro
Posts: 29,926

Re: unable to access my cloud videos

[ New ]

Hi @vinodrg

 

Thank you for the screenshot shared.

I have checked the account and see that you have the Quik Subscription.

Please note that this is different from the GoPro Subscription.
Check out these links for reference
GoPro Quik: Free Vs. Subscription Features
GoPro Quik: Mural Cloud Backup

 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 29,926

Re: unable to access my cloud videos

[ New ]

Hi @vinodrg

 

Can you please try accessing the files via gopro.com/login?

Check out How Do I Access My Content Uploaded to GoPro subscription?

 

Thanks!

Ej

Tourist
Posts: 4

Re: unable to access my cloud videos

[ New ]

I am unable to access through the desktop. I dont get an option to check the cloud media. What can be done?

GoPro
Posts: 29,926

Re: unable to access my cloud videos

[ New ]

Hi @vinodrg

 

Did you try the link shared above?

What error message are you getting? Can you please share a screenshot?

 

Thanks!

Ej

Tourist
Posts: 4

Re: unable to access my cloud videos

[ New ]

Hi EJ,

 

I did try the link. It takes me to the account details page. No link for the media. The same is the case when I visit the GoPro.com site and choose to access media library from my account section.

 

GoPro Screen.PNG

GoPro
Posts: 29,926

Re: unable to access my cloud videos

[ New ]

Hi @vinodrg

 

Thank you for the screenshot shared.

I have checked the account and see that you have the Quik Subscription.

Please note that this is different from the GoPro Subscription.
Check out these links for reference
GoPro Quik: Free Vs. Subscription Features
GoPro Quik: Mural Cloud Backup

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: unable to access my cloud videos

[ New ]

Thanks EJ.

I am unable to subscribe either.

GoPro
Posts: 20,818

Re: unable to access my cloud videos

[ New ]

Hello, @vinodrg. Do you get an error message when trying to purchase the GoPro Subscription? Are you doing it on a mobile web browser or a desktop? Also, may we know which location you are trying to subscribe from? Thanks!