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Sightseer
Posts: 2
Accepted Solution

turn on gauges, program crashes , is there an update that will help or?

When I try to turn on gauges, program crashes when I hit the save button.  Help


Accepted Solutions
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GoPro
Posts: 12,799

Re: turn on gauges, program crashes , is there an update that will help or?

Hi @verneb3

 

Please try these steps:

 

Mac

  1. Close Quik for desktop and open a Finder window
  2. Click Go at the top of your desktop menu bar
  3. Hold the alt/option button and select Library
  4. Under Library, select the Application Support folder and delete the following folder:
    • com.GoPro.goproapp.GoProExporterService
  5. Next, under Library, select the Preferences folder and delete the following files:
    • com.gopro.desktop-suite.plist
    • com.gopro.GoPro.plist
    • com.GoPro.goproapp.plist
  6. Restart Quik for desktop and see if the issue persists

Windows

  1. Close Quik for desktop
  2. Open Windows Explorer by pressing Windows key + E
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder
  5. Restart Quik for desktop and see if the issue persists

 

Let me know if this resolves the crashing issue.

 

 

Regards,

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 10,064

Re: turn on gauges, program crashes , is there an update that will help or?

Hello @verneb3

 

See if this issue maybe caused your computer running multiple graphics cards, and Quik for desktop prioritizing the high performance card. Check out the steps to fix on this article, and let us know how it goes. 

 

Thanks, 
Marius

 

Highlighted
Sightseer
Posts: 2

Re: turn on gauges, program crashes , is there an update that will help or?

Only one card. Has worked before, now not.  :-(

Highlighted
GoPro
Posts: 12,799

Re: turn on gauges, program crashes , is there an update that will help or?

Hi @verneb3

 

Please try these steps:

 

Mac

  1. Close Quik for desktop and open a Finder window
  2. Click Go at the top of your desktop menu bar
  3. Hold the alt/option button and select Library
  4. Under Library, select the Application Support folder and delete the following folder:
    • com.GoPro.goproapp.GoProExporterService
  5. Next, under Library, select the Preferences folder and delete the following files:
    • com.gopro.desktop-suite.plist
    • com.gopro.GoPro.plist
    • com.GoPro.goproapp.plist
  6. Restart Quik for desktop and see if the issue persists

Windows

  1. Close Quik for desktop
  2. Open Windows Explorer by pressing Windows key + E
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder
  5. Restart Quik for desktop and see if the issue persists

 

Let me know if this resolves the crashing issue.

 

 

Regards,

Ej