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Tourist
Posts: 4

trimmed video on gopro website won't process

[ New ]

I have a GoPro plus subscription and have my video uploaded to the site.  When I try to trim a video into a smaller clip it gets stuck on "processing" forever and never finishes.  I worked with support and was able to save a 2 sec clip that took 10 minutes to get finished.  When I try to trim something longer like 30 sec, ,it never finishes.  This is all done via the GoPro website.  I have done many trims in the past without issue but in the last week I haven't been able to save any.

 

Anyone else with this issue?

 

Thanks!

GoPro
Posts: 30,862

Re: trimmed video on gopro website won't process

[ New ]

Hi @swiftcliff4727

 

We'll have this checked with the team.

Would you mind testing this out using an incognito browser?

 

Let us know how it goes.


Thanks!

Ej

Tourist
Posts: 4

Re: trimmed video on gopro website won't process

[ New ]

OK.  Tried using Chrome in, incognito, and a 30sec trimmed clip worked as it should!  No idea why this is but even went back to regular Chrome to try again in case things were back to "normal" but its been 45 minutes and the 30sec trim I made for this experiment is nowhere to be found.  Glad there is a work-around in Incognito mode but...weird.  Thanks! 

GoPro
Posts: 30,862

Re: trimmed video on gopro website won't process

[ New ]

Thanks for letting us know.@swiftcliff4727

This has been shared with the team.

We'll keep you posted.